- Daiichi Sankyo, Inc. (Bernards, NJ)
- …regulations. This position will be responsible for providing exceptional client service to the employee population, promptly addressing all related queries and ... locations and future growth and expansion, while managing a team of two in a fast-paced, rapidly growing environment....the Year-End payroll project activities with the Payroll, HR, IT , and Finance members. Ensures all activities are performed… more
- City of New York (New York, NY)
- …- Create executive reports and dashboards to report on the IT Project and Service Desk team 's weekly tasks, progress, and individual performance. - ... complex information technology projects related to IT Operation and IT Service Desk from initiation to completion, including defining project scope,… more
- New York eHealth Collaborative (New York, NY)
- …driven Service Desk Manager who will manage and inspire our Service Desk team , ensuring top-notch, customer-centered support for NYeC employees, ... Desk on-call rotation. This includes calls from Service Desk team members who... IT budget as it relates to the Service Desk functions. + Direct staff in… more
- TEKsystems (New York, NY)
- …One of our major Healthcare clients in NYC is looking for an outgoing Junior Service Desk Analyst to join the hospital's Enterprise Service Desk ... basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and...of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients,… more
- Vaco (Trenton, NJ)
- …and technology organizations. The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in ... multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in...This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical… more
- International Rescue Committee (New York, NY)
- …incidents and provide white glove service to Senior Leadership. * Support cross- team projects and implementation of IT initiatives and strategies, such as ... Requisition ID: req56549 Job Title: Service Desk Manager Sector: Information Technology...you will be at the forefront of driving exceptional IT support across multiple regions, ensuring exceptional service… more
- City of New York (New York, NY)
- …matches, claiming systems, and personnel systems. Information Technology Systems (ITS), ITS Service Desk is recruiting to fill one (1) Computer Associate ... (Technical Support) I, to function as Service Desk Associate, who will: - Promptly...to request assistance or report a problem with an IT service , application, software, or hardware. Communicate… more
- City of New York (New York, NY)
- …users; - Record and track information from initial call to resolution using the Remedy IT Service Management System; - Assist in collecting data to be used in ... Ability to work independently or as part of a team - Ability to work well and efficiently in...for researching the answers to questions in a customer service , help desk or public information capacity;… more
- Amazon (New York, NY)
- …their campaign objectives. We are seeking a Solutions Architect for the North America Supply Desk team . In this role, you will partner buyers, ADSP product, and ... teams. - Automate manual daily tasks of the Supply Desk team to ensure efficiency and optimization....in applications and infrastructures experience - 10+ years of IT development or implementation/consulting in the software or Internet… more
- City of New York (New York, NY)
- …users; - Record and track information from initial call to resolution using the Remedy IT Service Management System; - Assist in collecting data to be used in ... (FISA-OPA) is recruiting a Clerical Associate Level 2 Help Desk Representative for the Citywide User Support Division. Under...Ability to work independently or as part of a team - Ability to work well and efficiently in… more
- Robert Half Technology (Matawan, NJ)
- …software, and network-related issues. Responsibilities: * Handle incoming calls to the service desk professionally and efficiently * Track all calls via ... Description We are in search of a Help Desk Analyst to join our team ...our service desk software and assign or escalate...or future staff * Deliver administrative services to the IT department * Assist in desktop support functions *… more
- Robert Half Technology (New York, NY)
- …an On-Call rota for out of hours and holiday support. * Logging all IT incidents and service requests accurately, while managing individual ticket queue within ... Description We are looking for a Help Desk Analyst II to become a part of...escalation process to ensure a consistent and detail oriented IT support service . * Conducting Root Cause… more
- Robert Half Technology (New Brunswick, NJ)
- …New Brunswick, NJ. In this role, you'll be a crucial component of our IT team , focusing on providing frontline technical assistance and ensuring smooth ... necessary. * Log, track, and document user-reported issues and service requests, escalating complex matters to higher-level support when...efficiency. * Collaborate closely with other members of the IT team to resolve issues and enhance… more
- Robert Half Technology (Woodbridge, NJ)
- …tips and resources to boost productivity and efficiency. * Collaborate closely with other IT team members to resolve issues and enhance processes. * Document and ... Description We are in search of a Help Desk Analyst to join our team ...anticipate a strong emphasis on troubleshooting, communication, and customer service in this role. Responsibilities: * Utilize your skills… more
- Kyndryl (New York, NY)
- …delivery of consulting engagements for Digital Workplace technologies and platforms, focusing on IT Support Services, Service Desk modernization, and Contact ... and Contact Center Technical Expert to join our team . The ideal candidate will have deep technical expertise...others. **Required Skills and Experience:** + Proven experience in IT Support Services, Service Desk … more
- Deloitte (New York, NY)
- …and necessary US Government system accounts + Escalates issues as needed to Enterprise Service Desk on behalf of customers + Adheres to enterprise rules and ... the center of our client's business. By joining our team , you could help C-suite and program leaders transform...devices. + At least five years of experience providing IT Support (Desktop/Help Desk ), systems administration, and… more
- CUNY (New York, NY)
- …client support. - Act as the main point of contact for university-related Service Desk issues, representing IT Administration's objectives and concerns ... IT Computer Systems Manager Level 3 (User Services...Conduct performance evaluations and provide constructive feedback to enhance team capabilities in customer service , communication, and… more
- City of New York (New York, NY)
- …process re-engineering, change management, program management, security administration, service desk , computer operations, telecommunications, and document ... - Service Management: Implement and maintain robust IT service management frameworks (eg, ITIL) to...to protect the organization's data, systems, and infrastructure. - Team Development: Build and lead a high-performing IT… more
- ASM Research, An Accenture Federal Services Company (Trenton, NJ)
- …develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities ... provided knowledge articles when appropriate. Escalates to more senior team members as appropriate. + Monitors and tracks incidents....system + (or) 2 years of experience on the service desk in a junior capacity with… more
- CUNY (New York, NY)
- …and maintains the University's network, the enterprise Data Center, and the CUNY Service Desk , and manages the processes of safeguarding the University's ... full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil- service /ccsjobs/ **CONTRACT TITLE** IT Senior Associate **FLSA**… more
