- WM (Windsor, CT)
- …issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to ... approximately 600 dedicated employees, a state of the art customer management system, and the goal of expanding into...Griffin Rd N, Windsor, CT 06095** **1+ years of call center experience** **Problem Solving and Behavioral… more
- Trustmark (Hartford, CT)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. ... and communities. Responsible for responding to high volume of inbound client/ customer requests and inquiries by providing information, processing basic customer… more
- Lincoln Financial Group (Hartford, CT)
- …#:** 73273 **The Role at a Glance** We are excited to bring on a ** Customer Service Representative ** to join our fast paced, high volume contact center ... perform and grow in this fast-paced environment. As a Customer Service Representative , you will serve as...the appropriate systems. You will take ownership of each call working to deescalate customer concerns as… more
- Eversource Energy (Springfield, MA)
- Springfield Brookdale Call center to take incoming calls from our customer base\. Calls include billing, credit, move in move out, emergency orders and meter ... 6 PM Monday thru Friday\. This is a represented call center , and a shift bid is...during those times\. **JOB SUMMARY** Under general supervision, the Customer Service Representative is accountable for handling… more
- CVS Health (Hartford, CT)
- …May track and trend data. Coaches, trains and assists in the development of call center staff, as required. + Participates in and/or leads special ... Customer Service experience in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and… more
- Merck (Hartford, CT)
- **Job Description** The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our Company's ... health outcomes to healthcare professionals and their patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the… more
- American Red Cross (Springfield, MA)
- …(Job Overview):_** The American Red Cross' Service to the Armed Forces Hero Care Center , serves military members and their families worldwide, 24 hours a day, 365 ... days a year, 7 days a week. Hero Care Center caseworkers are available 7 days a week, 24...military community required + At least one year of customer focused experience + Candidates must have the ability… more
- Highmark Health (Hartford, CT)
- …+ None **Preferred** + None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None ... of support from a senior customer service representative , frequently utilizing the knowledge center , answering... service representative , frequently utilizing the knowledge center , answering customer inquiries. + Routinely responds… more
- CAI (Hartford, CT)
- …issues, including claims and continuity of care. + Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties. + ... Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Customer Service Representative , you will provide first level support and resolution to… more
- Highmark Health (Hartford, CT)
- …+ 6 months of Customer Service in a customer facing role **Preferred** + Customer Service in a call - center environment + Customer Service in a ... person from individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures that… more
- Conviva (Hartford, CT)
- …(speak) + A minimum of one (1) year of previous experience working in an inbound customer service call center . + High school diploma or equivalent + Ability ... incoming telephone, digital, or written inquiries. The Inbound Contacts Representative performs varied activities and moderately complex administrative/operational/ customer… more
- US Bank (Hartford, CT)
- …Sells products and services to existing and prospective customers in a centralized call center environment. Receives inbound sales calls. Discusses and assesses ... ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes...goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products,… more
- HomeSafe Alliance (Hartford, CT)
- **Title:** Contact Center Customer Care Specialist (SCA) **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military ... seeking Customer Care Specialist's to support the Customer Care contact center by providing immediate...the customary scope of measuring a CCS productivity contact center metrics (ie Average Handle Time, After Call… more
- HomeSafe Alliance (Hartford, CT)
- …requirements for processing customer orders. + May function as a designated representative for designated accounts. + May lead and train other customer ... remotely. + The role requires strong business acumen of a REMOTE contact center and customer relationship reporting and understanding and interpreting trends of… more
- Fresenius Medical Center (East Hartford, CT)
- …patient census/treatment volume and to improve commercial mix by providing superior customer service and admission support to referral sources and patients. + ... provided. Provides regular communication to management regarding program status, customer service issues, and obstacles affecting the referral and admissions… more
- Fresenius Medical Center (Springfield, MA)
- **PURPOSE AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following ... The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions… more
- Sutherland Global Services (Hartford, CT)
- …working in a high-volume call center environment as a customer service representative + Effective verbal and written communication skills + Strong ... be responsible for the following: + Delivering an exceptional customer experience by responding to incoming calls from both...simple and complex inquiries + In times of high call volumes, phone calls may be received back-to-back with… more
- Gilead Sciences, Inc. (Springfield, MA)
- …+ Performing all administrative functions required of the position, including reporting call activity and customer information into the appropriate call ... are responsible for representing Gilead's products and services to a defined customer base, generating and growing sales focusing on consistently achieving or… more
- Fiserv (Hartford, CT)
- …search and implement automated monitoring processes to proactively prevent customer -impacting incidents + Coordinate with hardware teams to upgrade storage ... of key IBM and DELL software products: TDMF, Control Center and Mainframe Enablers + Participate in disaster recovery...recovery infrastructure: plan, build, and test + Provide 24x7 on- call rotational support as required **What you will need… more
- Vaco (Hartford, CT)
- …role works support and maintenance tickets, performs routine build, participates in on- call rotation and works on special projects (including Epic Upgrades) as ... perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. **Duties and… more