- Russell Tobin & Associates (New York, NY)
- …Strong customer- service and interpersonal skills. Knowledge of standard methodologies of Service Delivery (ITIL, ITSM ). Experience of working in a financial ... Support Engineer for all Voice Recording and Trader Platforms focusing on management and product monitoring, health checks delivery, technical support and testing of… more
- Hackensack Meridian Health (Edison, NJ)
- …transform healthcare and serve as a leader of positive change. The Information Technology Service Management ( ITSM ) Business Analyst will be responsible for ... A day in the life of a **Information Technology Service Management ( ITSM ) Business Analyst**...ITSM processes, procedures, and best practices. + Train IT personnel on ITSM processes and tools… more
- City of New York (New York, NY)
- …a dynamic and experienced IT Help Desk Supervisor with a strong background in IT Service Management ( ITSM ), enterprise/asset management , and ... delivery and timely issue resolution. 2. Implement and optimize IT Service Management processes using...the help desk team. 6. Continuously assess and improve ITSM processes, with specific attention to incident and asset… more
- City of New York (New York, NY)
- …Manager, reporting directly to the Director of Customer Service Excellence within the IT Service Management ( ITSM ) Department. The Knowledge Manager, ... public housing, Section 8 and PACT/RAD programs. The NYCHA IT Department is seeking to hire an IT...years of satisfactory full-time experience related to information technology service management , process management , operations;… more
- City of New York (New York, NY)
- …on-premises infrastructure, ensuring scalability, performance, and security. - Integrate DevOps practices with IT Service Management ( ITSM ) processes to ... HAVE A PERMANENT COMPUTER SPECIALIST (SW) OR COMPARABLE CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE...with sister agencies in collaboration with the Office of Management and Budget (OMB). DCP is a great place… more
- City of New York (New York, NY)
- …budget. - Support the processes governed by the Project Management Office (PMO) and IT Service Management ( ITSM ). - Provide support to the IDNYC ... and the management documentation of trouble tickets in the agency's IT service management system. - Responsible for effectively implementing agile work… more
- Wolters Kluwer (New York, NY)
- …(KPIs) such as DORA, that are specific to the execution of the service management processes. + Develop continuous improvement measurements for the Infrastructure ... market for products and applications. We're looking for an Associate Director, IT Operations (Health Infrastructure Portfolio Management ) within our Global… more
- Capgemini (New York, NY)
- …to offer ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Demonstrating our close partnerships with ... : Securing Foundations to Create Open Futures 4. **Enterprise Service Management ** : Taking charge of complexity...Service Design + ITIL Process design experience + ITSM knowledge + ITIL certification or training + Six… more
- MetLife (New York, NY)
- …Units to identify opportunities for process improvements and automation including HR Service Delivery, IT Service Desk, Customer Support, Facilities, ... delivery of the solution. * Track, provide status updates to business stakeholders, management . * Review, manage support incidents, service requests and overall… more
- Capgemini (New York, NY)
- …customized, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Demonstrate our close partnerships with ... 3. **Cybersecurity Services** : Securing Foundations to Create Open Futures 4. **Enterprise Service Management ** : Taking charge of complexity to drive business… more
- Capgemini (New York, NY)
- …customized, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Demonstrate our close partnerships with ... area or equivalent experience + Demonstrated ability in the IT industry, preference in consulting/services delivery + 8 years...: Securing Foundations to Create Open Futures 4. **Enterprise Service Management ** : Taking charge of complexity… more
- HSS (New York, NY)
- …years' experience managing trouble tickets in an Incident Management System ie Service Now, Remedy, Cherwell, Ivanti Neurons for ITSM + 3-5 years' experience ... can be part of our transformation across the enterprise Support Tech II IT TechnicalFull-Time 9am-5pm Overview: In this position, you will be responsible for… more
- Tradeweb (New York, NY)
- …requirements of supporting Financial Markets Businesses + Knowledge of principles of Service Management (Support and Delivery) + Knowledge and understanding of ... environment + Provide documentation and update internal knowledgebase articles + Follow IT change management governance & process + Effectively communicate and… more
- City of New York (New York, NY)
- …will serve as the ESM Applications Administrator reporting to the Public Safety Service Management division. Responsibilities will include: Handle all types of ... duties in a voice and/or data telecommunications or closely related electronics planning, management , and/or service organization, one year of which must have… more
- Wells Fargo (New York, NY)
- …the Enterprise Business Resiliency (EBR) line of business. Note: Prior experience with Service Now Business Continuity Management is a requirement of this ... **About this role:** Wells Fargo is seeking a Lead Service Now Engineer (Lead Specialty Software Engineer) to support...nature + Lead team to ensure compliance and risk management requirements for supported area are met and work… more
