- ManTech (Altadena, CA)
- …scheduling. Able to prioritize and execute tasks in a high-pressure environment. Experience in a Service Desk Lead or Supervisor role, with a focus on ... + Supervises a team of 20-25 service desk agents in a 24x7 IT environment...processes. + At least 4 years of experience in Service Desk Agent Lead roles,… more
- Punch Studio (Culver City, CA)
- …and discipline. + Identify and address the automation needs in the IT service delivery and end-user onboarding/offboarding process. + Provide training, ... We are looking for a customer service -oriented Senior Help Desk Technician to...Service Legal Agreements (SLAs) with department leads. + Lead initial problem resolution to resolve end-user issues/requests. +… more
- House of Blues (Beverly Hills, CA)
- …approval and will report to VP of Corporate IT . WHAT THIS ROLE WILL DO: + Service Desk Management: + Oversee the daily operations of the online service ... expectation 24/7 365 days a year. THE ROLE: The IT Service Delivery Manager will oversee both...Management: + Lead , mentor, and develop the service desk and on-site technical support teams.… more
- Insight Global (Beverly Hills, CA)
- …Level Agreements (OLAs). Team Management: o Lead , mentor, and develop the service desk and on-site technical support teams. o Conduct regular performance ... a year. THE JOB: This role oversees both online service desk and on-site technical teams (~25),...ability to manage escalations and drive continuous improvement in IT service delivery. This position is based… more
- Kimpton Hotels & Restaurants (West Hollywood, CA)
- …and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Lead all aspects of all Front Office operations by setting and maintaining a high ... level of guest service . Provide timely and courteous service to...at the start of shift and review the Front Desk logbook. + Review all arrivals and departures noting… more
- Kimpton Hotels & Restaurants (West Hollywood, CA)
- …Guests feel it; you'll feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message ... service all the while providing outstanding service ...degree (GED) required. + Previous experience in a Front Desk or customer-facing role is preferred. + Knowledgeable of… more
- LA Care Health Plan (Los Angeles, CA)
- …are secure. Ensure Batch design, support and operations run per the established SLAs and standards. IT Service Desk and IT Asset Management Ensure the LA ... they need to perform their daily jobs. Manage the Service Desk ticket queue, developing monitoring and...Customers Strong understanding of Software Development Lifecycle, Agile methodologies, IT Service Management and IT … more
- Kimpton Hotels & Restaurants (West Hollywood, CA)
- …all Front Office Operations by setting and maintaining a high level of guest service and providing support and training for the line staff. **Some of your ... responsibilities include:** + Meet the desk agents to get any pertinent...specified as the monthly wine hour schedule dictates. + Lead and attend department training classes and seminars when… more
- H&R Block (El Monte, CA)
- …escalation to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the front desk , providing phone coverage and engaging ... Execute and hold all tax office associates accountable to Service Standards execution and client service experience,...with clients to deliver an outstanding experience + Lead daily activities to ensure that all tax office… more
- Kimpton Hotels & Restaurants (Los Angeles, CA)
- …You'll Do** Maintain cleanliness and appearance of the hotel, all the while providing amazing service to our guests along the way. Act as an advocate for the hotel, ... maintain complimentary hotel lobby functions including the morning coffee service and nightly concierge events. + Deliver housekeeping items...etc.) to guest rooms upon request from the front desk . + Get assignments, keys, pager, and special guest… more