- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library)....and verbal communication skills along with a strong customer service focus and ability to work well as part… more
- Link Solutions Inc (Frederick, MD)
- …CE, CCNA Security, GICSP, GSEC, SSCP, etc.). + 1-2 years experience in a service desk environment. + Experience with remote connection and troubleshooting using ... Services and Development. Link Solutions is seeking a Help Desk Support Analyst to join our team in support...and related peripherals. They will work as part of Tier 1 and 2 service teams to… more
- BAE Systems (Annapolis Junction, MD)
- **Job Description** **Linux System Administrator I/ II (Desktop)** Roles & Responsibilities: Tier I/ II professionals in this category support foundational ... security policies. + Utilize LDAP for more advanced directory service operations. + Engage actively with network team, storage...Years of Experience: + 1-5 years experience in help desk , account management and desktop system administration or a… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... **Certifications:** CompTIA Security + certified (DoD 8570 IAT Level II ) - CompTIA **Experience:** 3 + years of related experience **US Citizenship Required:** Yes… more
- Synergy ECP (Columbia, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis ... IT systems + Provide Tier I (Help Desk ) and Tier II (Escalation)...year experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- Synergy ECP (Columbia, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis ... IT systems + Provide Tier I (Help Desk ) and Tier II (Escalation)...years' experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- Amentum (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more
- Belay Technologies (Annapolis Junction, MD)
- …to users in accessing and using IT systems + Provide Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of ... users in accessing and using IT systems. + Provide Tier 1 (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Analyze and resolve complex… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... (4) years of experience with Service Management (ITSM) is required. + Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification. more
- DCCA (Fort Meade, MD)
- …or equivalent IAT Level II certification + Experience working in a customer service / Tier 1/ Tier 2 environment + Dataflow experience Required Education / ... all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- CACI International (Annapolis Junction, MD)
- …(SLAs) + Responds to complicated user questions + Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders + Escalate ... level employees + Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests + Interacts with the… more
- Leidos (Fort Meade, MD)
- …agency + Monitor and mitigate issues within the VDI infrastructure, working closely with Tier 1-2 service desk personnel + Identify opportunities for ... with the Atlassian suite, including Jira and Confluence + Current IAT Level II (or higher) Certification such as Security + or CISSP **Preferred Qualifications** +… more
- Leidos (Fort Meade, MD)
- …agency + Monitor and mitigate issues within the VDI infrastructure, working closely with Tier 1-2 service desk personnel + Identify opportunities for ... with the Atlassian suite, including Jira and Confluence + Current IAT Level II (or higher) Certification such as Security + or CISSP **Preferred Qualifications** +… more