- Amentum (Washington, DC)
- Amentum is seeking a ** Call Center IT Support Technician** to join our team and support our **Washington, DC** customer. We are looking for team ... mission. **Responsibilities:** + Provide Tier 2 IT desk side and/or call center support to end users for complex software and hardware troubleshooting… more
- Pearl Interactive Network (Annapolis, MD)
- …or similar agencies. + Proven track record of operational success within Call Center , Behavioral Health, or IT Support environments. + Expertise in ... supervisory or equivalent military experience + Experience in the implementation of call center services organization and other startup operations. + Excellent… more
- CACI International (Annapolis Junction, MD)
- Russian Language Instructor - Part-Time On- Call Job Category: Language Services Time Type: Part time Minimum Clearance Required to Start: NACI Employee Type: ... Part-Time On- Call Percentage of Travel Required: Up to 10% Type...our multi-million-dollar prime contract. Join CACI Federal Operations and Support Services and become part of our elite Language… more
- Amentum (Washington, DC)
- …professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to end users for software and hardware troubleshooting + ... Amentum is seeking **Tier 2** ** IT Support Technicians** to join our team and support our **Washington, DC** customer. We are looking for team members who… more
- ManTech (Annapolis Junction, MD)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Jr. Operations Support Center (OSC) Shift Operator,** to join our team in ... to:** + It is the responsibility of the Operations Support Center to act as the first...progression within this team and/or to other areas of IT support on the program. The Operations… more
- Hilton (Annapolis, MD)
- …the Hilton customer support experience, simplifying and enhancing guest and agent support , while ensuring our call center goals are accomplished\. **HOW ... our customers + Collaborate with software engineering, experience design, call center operations, and analytics teams to...years of work experience in product management in contact center technology, customer experience or customer support … more
- Hilton (Annapolis, MD)
- … experience with an eye toward innovation, simplifying and enhancing guest and agent support , while ensuring our call center goals are accomplished\. **HOW ... AI technology and automation capabilities + Coordinate with functional product teams and call center operations to implement integrated solutions for a seamless… more
- Maryland Department of Transportation (Baltimore City County, MD)
- Chief of Services/ IT (DOT Procurement Manager I-4885) Salary $89,913.00 - $145,151.00 Annually Location Baltimore City Job Type Full Time Job Number ... 4885-MTA11/24-CS/ IT Department Maryland Transit Administration Opening Date 11/27/2024 Closing Date Continuous + Description + Benefits Description Maryland Transit… more
- Georgetown Univerisity (Washington, DC)
- …and outputs for select meetings at the request of the Program Directors and Center team members. + Support the Program Directors in tracking, brainstorming, and ... laws are made. The Operations & Program Coordinator will support the full range of activities and operations in...the full range of activities and operations in the Center on National Security at Georgetown Law, including supporting… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …and communications. + Performing routine and emergency actions critical to Operations center support including voice communication, message routing, and voice ... Electronic Warfare and Space team is currently seeking an IT Specialist II in support of an...to from this email address. Additionally, you may also call ### for assistance. Press #3 for HII Mission… more
- SAIC (Washington, DC)
- …Requirements** Must have a minimum of 5 years of related experience providing support to an enterprise operation center , monitoring and managing enterprise ... process and anchors the Incident Response Bridge process. Takes notes from bridge call to update Outage communications. Contacts the necessary team members to join… more
- Noblis (Linthicum, MD)
- …This Senior Government Program Acquisitions Manager supports the Defense Cyber Crime Center , a Federal Cyber Center that delivers innovative capabilities and ... cyber training, digital and multimedia forensics, vulnerability disclosure, cybersecurity support to the Defense Industrial Base, analysis and operational… more
- System One (Owings Mills, MD)
- Senior Control Center Maintenance Engineer Accountabilities: + Ensure the execution of help desk activities in alignment with contractual requirements + Ensure the ... alignment with contractual SLAs + Identify, implement, and track support needs and system modifications + Work collaboratively with...and presentations for senior management as needed + Requires on- call status + After hours and periodic shift work… more
- NuAxis Innovations (Washington, DC)
- …SLAs + Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems ... support + Owning, tracking and resolving Information Technology ( IT ) incidents and requests + Fulfilling requests and resolving...Five (5) + years' supervisory experience in an enterprise call center - help desk - service… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …hood HEPPA filter to open mail * Interface with Passport applicants at Agency/ Center information and will- call counters. At the Information Station, ensure ... ** Support Associate Level IV** **Category:** Administration **Main location:**...provided fee information. Copy customer identification. At the will call station, distribute passports to the correct applicant, comparing… more
- Amazon (Annapolis Junction, MD)
- …and methodologies commonly used by enterprises to assess, migrate, and transform the call center experience. - Architect and build large-scale solutions, which ... packaged offerings, and delivering custom solution engagements, specifically focused on call center organization, processes, tooling and integration. - Software… more
- Humana (Annapolis, MD)
- …put health first** Do you have a passion for self-service, shift left, first call resolution (FCR), knowledge, automation, and innovation? Have you led a broad range ... of technology products through design, delivery, and support ? Do you enjoy managing and communicating on progress, risks and dependencies? If you feel you can excel… more
- Koniag Government Services (Baltimore, MD)
- … solutions, application development and support , network/security operation center (NOC/SOC) support , call center support , data center ... is able to obtain a Public Trust clearance to support **TGS** and our government customer in Baltimore, MD....three weeks paid time off, and more. **Position Overview:** Call Center environment, providing detailed call… more
- TEKsystems (Baltimore, MD)
- …provide support and refine customer interactions. Work closely with customer service/ call center management to identify areas of improvement for the customer ... efficiency and enhanced service strategies. As a liaison between IT and Operations the Director will ensure the implementation...experience and guide customer service/ call center staff on findings. Work to… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... **Passport Support Associate III** **Category:** Administration **Main location:** United...to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit… more