- TekSynap (Washington, DC)
- …or programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Help Desk Tier II Technician to join our team ... user support services for hardware and software. + Implement Tier 0 self-service capability for user password resets, frequently...tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday… more
- Synergy ECP (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide… more
- Synergy ECP (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist**...later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...Our technologists have always gone the extra mile to help our federal clients succeed. And over the years,… more
- CACI International (Washington, DC)
- Tier 1 Help Desk Specialist, Senior Job...solutions + Triage and escalate complex IT issues to appropriate Tier II , Tier III, and OIS management ... the Office of Information Services (OIS) at the United States Capitol Police as a Tier I Help Desk Specialist. Be the first point of contact for our valued… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …7 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician II Transform technology into opportunity as ... looking for someone who provides 24x7 Help Desk Support as defined by first response/ Tier ...of support + Receive, triage and route tickets to Tier 2 Help Desk accordingly… more
- General Dynamics Information Technology (Elkridge, MD)
- …Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems ... operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe and tomorrow is smarter. HOW A HELPDESK TECHNICIAN WILL… more
- DCCA (Fort Meade, MD)
- …aids to resolve tickets at lowest level of support. . Receive, triage and route tickets to Tier 2 Help Desk according . Compile and organize data for monthly ... Help Desk Specialist 3 Location Fort... Help Desk Specialist 3 Location Fort Meade, MD Job...DoD 8570.01-M with a minimum certification of IAT Level II The proposed salary range for this position in… more
- ProSphere Tek (Washington, DC)
- …engineering or technical discipline is preferred. + Minimum of 4 years of previous Help Desk experience. + **Duty hours:** M-F 8:30am -5:00pm; then changing to ... Desk functions to include evaluating, processing/resolving, and tracking of all Tier levels I/ II /III Trouble Tickets. + Reviews Trouble Ticket to ensure… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and ... Systems Administrator II - PIPELINE (TS/SCI w/ Polygraph) FORT MEADE,...of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem… more
- RBR-Technologies (Fort Meade, MD)
- …+ Manage the daily activities of configuration and operation of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of ... for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification,… more
- Kennedy Krieger Institute (Baltimore, MD)
- …provide Tier 3 level support for support tickets submitted to the Help Desk . 9. Maintain all systems documentation, statistical and management reports, as ... **Overview** The **Network Engineer II ** administers and installs telephony servers and applications, network application servers, network routers and switches, data… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting ... and challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software… more
- Amentum (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem...for a bachelor's degree. **Required Certifications:** + IAT level II baseline certification as defined by DoD 8570.01-M is… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem...will be accepted at this time. + IAT level II baseline certification as defined by DoD 8570.01-M is… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem...Polygraph is required to be considered. + IAT level II baseline certification as defined by DoD 8570.01-M is… more
- DCCA (Fort Meade, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems . Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... users in accessing and using IT systems . Provide Tier 1 ( Help Desk ) and...DoD 8570.01-M with a minimum certification of IAT Level II The proposed salary range for this position in… more
- Amentum (Columbia, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and...providing System Administration support. + Required Certifications: IAT level II baseline certification as defined by DoD 8570.01-M is… more
- Lockheed Martin (Fort Meade, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems * Provide Tier 1 \( Help Desk \) problem identification, diagnosis and ... of configuration and operation of IT systems * Provide Tier 1 \( Help Desk \) and...work in a manufacturing environment * Required: Active IAT II CWIP / DoD 8570 compliant cert \(i\.e\., Security\+\)… more
- DCCA (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... II certification + Experience working in a customer service/ Tier 1/ Tier 2 environment + Dataflow experience...large. Growth Opportunities: DCCA makes it a priority to help you grow and support your career advancement. From… more