- Cognizant (Annapolis, MD)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT ... readiness. + Engage in continuous learning and apply best practices in service desk , cloud, and remote support operations. **Required Skills &… more
- TEKsystems (Halethorpe, MD)
- Our client is hiring 3 Service Desk Analyst to support internal employees. These Analyst will sit on-site in Catonsville, MD. The Service Desk ... triage and issue resolution. Experience Requirements 1-2 years of help desk or call center support experience 1-2 years of experience using help desk … more
- BAE Systems (Washington, DC)
- …we encourage you to apply. As an Enterprise Service Desk Analyst , you'll provide initial remote contact support through the Enterprise Service ... our customers to achieve their missions. As an **Enterprise Service Desk Analyst ** , you'll...years of experience in IT support , help desk , or service desk roles,… more
- CAI (Annapolis, MD)
- …for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical support to both English and Italian ... Bilingual (Italian/English) Service Desk Analyst **Req...an efficient and accurate manner. This position will provide Service Desk support to our… more
- GovCIO (Annapolis, MD)
- **Overview** GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems services assistance for users. The analyst will be ... USD $60,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7342/ support - desk - analyst --%28financial-systems%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7342_… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/tier-2- service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... **Overview** GovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT...to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical… more
- TEKsystems (Baltimore, MD)
- We're looking for a detail‑oriented, customer‑focused Help Desk Support Specialist to join our team. In this role, you'll serve as the first point of contact for ... end users, providing technical support , troubleshooting, and issue resolution..., troubleshooting, and issue resolution in a fast‑paced help desk environment. Key Responsibilities + Manage, log, and resolve… more
- BAE Systems (Baltimore, MD)
- …solutions that enable our customers to achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing exceptional IT ... encourage you to apply. As a Tier 1 Initial Support Analyst , you'll provide Tier 1 analysis...Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The **Tier 2/3** **Mission IT** ** Support Analyst ** will resolve mission-impacting IT incidents and ... issues, and security hygiene. + Strong communication and customer service skills. **PREFERRED QUALIFICATIONS** + ITIL v4 or DoD...**Overview** We are seeking a **Tier 2/3 Mission IT Support Analyst ** to support the… more
- Koniag Government Services (Baltimore, MD)
- …**Job Family** **Client Techncial Support and Training** **Job Function** **Help Desk Support Tech** **Pay Type** **Hourly** **Hiring Min Rate** **26.45 ... a Koniag Government Services company, is seeking a SOC Analyst to support TGS and our government...through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …day-to-day administration and ongoing technical support . + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible...problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge… more
- Marriott (Bethesda, MD)
- …continuous improvement model in partnership with other Data Analysts, ITSM Practice Owners, Service Desk Leaders, SRE Leaders, and various other departments and ... Service Delivery Data and Analytics team, the Data Analyst will partner with ETL and Platform teams to...sources + Support Business Application and IT Support Desk activities through data platform regulation… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …video: https://vimeo.com/732533072 Who We Are HII-Mission Technologies is seeking an Intelligence Analyst to join our Operations Support Team (OST) located at ... integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …threats and vulnerabilities in this digital age. The IT Service Management (ITSM) Analyst will be support the Chief IT Customer Solutions officer of our ... client. The role will help define the current state of IT services and support ongoing continual service improvement. Key focus areas for this role involve… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... on Surface Ships. Our team provides various types of support to the Navy Modernization Process. The mission of...maintaining Configuration Management (CM) and supportability. The Metrics Data Analyst will play a vital role in engaging Senior… more
- Xerox (Annapolis, MD)
- …navigate service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent ... service every time they connect with us.** **The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues,… more
- Koniag Government Services (Washington, DC)
- …or related field + 2+ years of experience in a NOC, IT operations, or service desk role + Strong understanding of network protocols, services, and general IT ... a Koniag Government Services company, is seeking a NOC Analyst to support **ATS** and our government...cybersecurity practices + Knowledge of ITIL processes and IT service management + Ability to obtain and maintain government… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... has the right opportunity for you! As the Program Analyst , you will provide programmatic support to...skills:** + Active-Duty experience (former Missile Technician) in submarine service (SSBN) is a plus. + Recent experience in… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... area. **In this role, you will:** + The Ship Control Commitment Analyst will support the Technical Director. + Provide technical, liaison, and administrative … more
- CACI International (Annapolis Junction, MD)
- Business Systems Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) * Responds to complicated user questions *… more