- General Dynamics Information Technology (Annapolis Junction, MD)
- …tomorrow is smarter. HOW A HELP DESK SUPERVISOR WILL MAKE AN IMPACT * Supervises help desk operations at the shift or small help desk level. ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Satisfaction,Customer Service,Technical Support… more
- General Dynamics Information Technology (Washington, DC)
- …of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead . In order to more effectively ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Microsoft Office,Service Desk...resolution of issues, escalate issues to Tier 2 or shift lead , track all issues to closure,… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Remote Support,Technical Support,Troubleshooting **Certifications:** ... 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- TekSynap (Washington, DC)
- …+ **24/7 Availability:** Remainsavailable for after-hours support or emergencies and coordinates shift schedules to ensure help desk coverage. **REQUIRED ... solid understanding of IT systems, networks, and software, with familiarity in common help desk tools and ticketing systems. + **Leadership and Communication… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... Service Desk Agent (Third Shift ) EOE Statement...+ Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:** ... Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk ...desk is 24/7/365,** **one/two rotational weekends and occasional shift work required.** **GDIT IS YOUR PLACE:** + Flexible… more
- TekSynap (Washington, DC)
- …incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and ... support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all … more
- General Dynamics Information Technology (Germantown, MD)
- …Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help Desk Support,Microsoft ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III We are GDIT....Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be… more
- SAIC (Washington, DC)
- **Description** Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and ... Mid-level desk side engineers. Ability to act independently in a...team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage… more
- General Dynamics Information Technology (Washington, DC)
- …2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - DAY SHIFT Transform technology into ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service,Technical Support,Troubleshooting **Certifications:**… more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... Lead , mentor, and develop a team of Service Desk analysts and technicians. Ensure the team maintains high...level:(Low, Medium, High) + Work schedule: Schedule is day shift Monday - Friday. May be requested to workeveningsand… more
- SAIC (Washington, DC)
- …and general troubleshooting and problem resolution. + Escalation point for Junior and Mid-level desk side engineers. + Must be able to manager a team of technicians ... including workload and performance. + The lead will be expected to manage schedules and coverage...junior, mid, and senior level techs, provide expertise to help solve difficult problems + Manage schedules for team… more
- TekSynap (Washington, DC)
- …highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help ... established standards and procedures. + Conduct regular audits of help desk interactions and service tickets to...identified gaps in performance and promote best practices. + Lead continuous improvement initiatives to enhance the quality and… more
- TekSynap (Washington, DC)
- …Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... in the Senate's DC offices and local offices nationwide. + Team Coordination: Lead a team of installation technicians and contractors, providing clear direction and… more
- TekSynap (Washington, DC)
- …and best practices related toIToperations + Knowledge of and experience with help desk support and operations. + Knowledge of networking and ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- TekSynap (Washington, DC)
- …and best practices related to IT operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and network-based ... upgrade of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves,… more
- Marriott (Bethesda, MD)
- …or GED; 2 years experience in the sales and marketing, guest services, front desk , or related professional area. OR * 2-year degree from an accredited university in ... **Preferred:** * 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific… more
- Marriott (Bethesda, MD)
- …or GED; 2 years experience in the sales and marketing, guest services, front desk , or related professional area. OR * 2-year degree from an accredited university in ... **Preferred:** * 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific… more
- Northrop Grumman (Linthicum, MD)
- …Working in an Agile environment and knowledge of Agile principles and practices + Ensuring help desk personnel have tools and training needed to be autonomous + ... **Telecommute:** No- Teleworking not available for this position + ** Shift :** 1st Shift (United States of America)...life and launch your career today. **Essential Functions:** + Lead a team of Systems Administrators performing direct work… more