- TEKsystems (Halethorpe, MD)
- …/ call center experience 1 -2 years of experience working with "help desk ticketing tools" ie Service Now, Ivanti Experience supporting Work from Home ... user calls in a single point of contact help desk environment, and providing assistance to other members of...is 80%. The most common calls are listed below: 1 . Microsoft Outlook 2. Active Directory Fileshares 3. VPN… more
- Huntington Ingalls Industries (Aberdeen Proving Ground, MD)
- …video: https://vimeo.com/732533072 Job Description HII - Mission Technologies is currently seeking a Tier 1 Support Desk Analyst (SDA) to provide financial ... professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies...Courts. This position is eligible for 100% remote work. Tier 1 Support Desk Analyst… more
- Koniag Government Services (Baltimore, MD)
- …verify its validity._ **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... accounts, paid holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading… more
- TEKsystems (Halethorpe, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. This work must ... call resolution rate goal is 80%. The most common calls are listed below: 1 . Microsoft Outlook 2. Active Directory Fileshares 3. VPN 4. Network Troubleshooting 5.… more
- GovCIO (Annapolis, MD)
- …end user and help desk training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff + Maintain project, data center, and ... Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of the following… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …Proving Grounds, Maryland. DESCRIPTION OF RESPONSIBILITIES: + Provides IT Tier I/II service center support + Provide help desk support to C5ISR personnel. ... Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk Support professional for...provide complete support to the end user from the Service Desk ticketing system + Performs technical… more
- COMSO, Inc (Fort Meade, MD)
- …hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team providing service availability ... Help Desk Level 0 (PIPELINE) - TS/SCI w/ Polygraph...communicate outage information to co-workers and customers + Provide tier 1 response to customer service… more
- Huntington Ingalls Industries (Aberdeen Proving Ground, MD)
- …to fill a Case Management/Electronic Case Files (CM/ECF) position for a Federal government customer. Tier 1 Support Desk Analyst (SDA) provides help desk ... (including but not limited to the following): + Provide Tier 1 support for CM/ECF + Utilize...issues + Flexibility and adaptability to handle different product service calls + Good verbal and written communication skills… more
- Lumen (Annapolis, MD)
- …and shape the future. **The Role** The Operations Technical Support 1 ( Service Desk Analyst) is responsible for providing Tier 1 IT Service ... in a customer focused, team oriented, support environment. Tier 1 IT Service Desk Support includes customer incidents (break/fix, requests, and how… more
- TekSynap (Fort Meade, MD)
- …**Preferred / Desired Skills:** + Experience with VTC scheduling / troubleshooting + Tier 1 support experience + Experience with JIRA and Remedy ticketing ... determine a solution Location: Fort Meade/Columbia, MD **Overview** We are seekingaHelp Desk Support person to join our team supporting US CYBERCOM inColumbia,MD.… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... **Certifications:** Security+ - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:**...IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).… more
- COMSO, Inc (Fort Meade, MD)
- …Monday-Friday, 7AM-3PM. Hours areNOTflexible. + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 ... email and chat + Provide a high-level of customer service and support to ensure each customer feels they...organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively communicate ticket follow-ups,… more
- Ops Tech Alliance (Fort Meade, MD)
- …about your success, then this could be the right position for you. **Responsibilities** + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) + Provide ... System Administrator Level 1 (Fort Meade, MD) **System Administrator Level ...We are a certified SBA 8(a) Small Business and Service -Disabled Veteran-Owned Small Business (SDVOSB). **Team Member Benefits** +… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 (Help Desk ) problem...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) + Analyze and resolve complex… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk ) problem identification, diagnosis, and… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem...is required. + Two (2) years of experience with Service Management (ITSM) is required. + ServiceNow System Administrator… more
- Amentum (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) ... Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier 2 (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems . Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more