- State of Massachusetts (Chelsea, MA)
- …makes every interaction with government easier, faster, and more secure. EOTSS is seeking to hire an* End User Service Desk Supervisor*to join our EUS ... Technology* **Organization:** **Exec Office of Technology Services and Security* **Title:** * End User Service Desk Supervisor * **Location:**… more
- State of Massachusetts (Chelsea, MA)
- …assistance within the End User Support Contact Center. We are seeking a * Service Desk Intern* who will learn what it is like to be part of day-to-day ... and visitors to the Commonwealth of Massachusetts. The *EOTSS Service Desk Team* is responsible for creating,...terminology to be able to present ideas in a user -friendly language to non-technical staff and end … more
- Motion Recruitment Partners (Boston, MA)
- …troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to the overall productivity ... Service Desk Analyst Boston, MA **Onsite**...1 hardware, software, and network issues, providing guidance to end -users. + Manage and maintain accurate incident records in… more
- Beth Israel Lahey Health (Charlestown, MA)
- …find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, curiosity, ... Level 1 support providing basic to intermediate support. Exceeds end user expectations by meeting established SLA's...accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require… more
- Public Consulting Group (Boston, MA)
- …variety of intakes (phone, walkup, email, etc) + Documents all pertinent end user identification information, including name, department, contact information, ... visit www.publicconsultinggroup.com . **Duties and Responsibilities** + Provides excellent customer service to all customers + Fields incoming help requests from … more
- Robert Half Technology (Boston, MA)
- …within the financial industry. Key Responsibilities: + Provide rapid resolution to end -users IT related issues via email, telephone, self- service requests, and ... 365, OneDrive, VPN's, and basic networking to facilitate effective end - user support. + Collaborate with IT teams...Requirements + Minimum of 5 years of professional IT help- desk or IT analyst experience. + Strong knowledge of… more
- Children's Hospital Boston (Boston, MA)
- …+ Daily logging of tasks and activities via JIRA Service Desk + User and device onboarding + Providing end user support for various applications + ... 77622BRJob Posting Title:Field Service EngineerDepartment:Pediatric Physician's OrganizationAutoReqId:77622BRStatus:Full-TimeStandard Hours per Week:40 Job Posting… more
- SAIC (Cambridge, MA)
- …IT Support Specialist - Senior + Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with strong ... and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system...Support Specialist specializing in troubleshooting of complex and advanced end - user issues with hardware and software in… more
- Harvard University (Cambridge, MA)
- …provides technical support to HMS community members and affiliates as part of the Service Desk team by researching and answering questions on a broad range ... next level of support as appropriate. Reporting to the Service Desk Manager, the position requires exercising...updates or creates systems, databases and web pages using front- end user -enhanced web tools within prescribed guidelines… more
- Lincoln Financial Group (Boston, MA)
- …+ Acts as an escalation point for security problems not resolved by the IT Service Desk . + Uses problem solving methodology for decision making and follow up ... assigned area(s) of IT Security responsibility. You will perform data and user security access provisioning and de-provisioning on various systems, applications, and… more
- Beth Israel Lahey Health (Charlestown, MA)
- …incident management. *Acting as an escalation point on tickets not resolved by the Service Desk as well as logging, triaging, resolving, and timely follow-up of ... Level 1 support providing basic to intermediate support. Exceeds end - user expectations by meeting established SLAs and...cross-training and acts as an escalation point for the Service Desk .** **Acquires an understanding of BILH-centric… more
- Center For Health Information And Analysis (Boston, MA)
- …environment. + 5+ years of experience supporting Microsoft Operating Systems; preferably in a service desk environment with a help desk ticketing system and ... Microsoft Windows OS desktop images. + Solicit the AVD user community for feedback on what their experiences are...printers, LAN and other miscellaneous hardware equipment problems for end users. + Manage Azure Active Directory for Azure… more
- Maloney Properties, Inc. (Wellesley, MA)
- …delegated to ensure they have been resolved. + Document all pertinent end user identification information, including name, department, contact information, and ... provide a broad range of technical support to the end users of Maloney Properties. This support includes but...are flexible, depending on team coverage for the Help Desk ). + Troubleshoot and resolve incoming help requests from… more
- Insight Global (Braintree, MA)
- …this individual will travel to the various Aspire sites and assist with on site end user support, or assist with backend infrastructure support for the NOC and ... of issues or services forwarded from the IT Help Desk that may require hands on or onsite support...* Track request through call and incident tracking software (Autotask/ Service Now) * Manage and resolve requests and as… more
- Harvard University (Cambridge, MA)
- …to maximize efficiency, accuracy, and quality of services. + Maintains and adjusts service desk scheduling and staff work assignments to meet business needs ... to Access Services staff in circulation, collection management, resource sharing, and service delivery to ensure a seamless user experience. This full-time… more
- Guidehouse (Boston, MA)
- …per security standards. Accurately records, updates and document requests using the IT service desk system (ie Jira, ServiceNow). + Assists LIMS and instrument ... inventory records, resolving support requests to meet customer satisfaction and continuous service delivery demands, and communicating effectively with end users… more
- DLA Piper (Boston, MA)
- …from the network imaging server and installs post-image software specific to the user 's needs. + Resolves service issues, including troubleshooting and repairing ... grow your career. Let's see what we can achieve. Together. **Summary** Provides desk -side computer support, including hardware and software assistance, to end … more
- Deloitte (Boston, MA)
- …governance, risk & control framework, content definition & standardization, training and end user enablement Implement - configuration and as needed, customized, ... from keeping the lights on for the client's environment (eg upgrades, access help desk ) to full- service use case development and dashboards As a ServiceNow… more