- TEKsystems (Andover, MA)
- …/III engineers), need to add 2 engineers. This group is supported by 24/7 service desk : they handle all the Tier I tickets & triage the rest -2,000 end users ... week -Main focus: laptop provision, supporting end users on Tier II /III issues that arise -Current state:...detailed error analysis/resolution, and interface with other resolver groups Service Desk support such as error re-classification… more
- Brockton Hospital (Brockton, MA)
- …and documented Help Desk SLA's ( Service Level Agreement). Provide guidance and Tier II support for Help Desk , PC Support Specialists, and IT Analyst. ... Under general supervision of the Help Desk Manager provides house wide support For networked and stand alone devices. Installs PC's and related hardware,… more