- Warner Bros. Discovery (Atlanta, GA)
- …are supported, here you are celebrated, here you can thrive. **Your New Role ** The Lead , Service Level Management will play a pivotal role within the ... managers, service architects, and external suppliers. The Lead , Service Level Management will...+ Participate in the design, implementation, and evolution of SLA and OLA frameworks that deliver consistent, timely, and… more
- Capgemini (Atlanta, GA)
- …key role in the CIS Pre-Sales and Solutioning organization reporting into regional/global level . Solution Lead is usually involved in medium to large multi-tower ... Reviews and inputs to the contract schedules, SoW and SLA among other documents . Supports Tower Lead...Requirement for client facing skills will vary with an entry- level Solution Lead being required past client-facing… more
- Amazon (Atlanta, GA)
- …will need to be aware of operations metrics like productivity, quality and service level agreement ( SLA ). The content lead will be measured on compliance ... Amazon - Middle Mile is seeking a Digital Content Lead to assist with creating engaging content to drive...to these metrics, SLA requirements, QA guidelines, team and personal goals. *… more
- Fujifilm (Atlanta, GA)
- …use the FUJIFULM knowledge resources to identify known issues. + Adheres to custom Service Level Agreement ( SLA ) requirements to timely escalate issues when ... **Position Overview** The LEAD PROJECT TEAM SUPPORT ENGINEER-MI provides remote technical,...for continued business needs. This could be implementation or service related. + Works with team members to train… more
- Cognizant (Atlanta, GA)
- … Management: Ensure response and resolution times meet the contractual Service Level Agreements (SLAs). **Application & Infrastructure Monitoring** **Proactive ... and client. In a Managed Services environment, the technical lead acts as the bridge between Level ...technical lead acts as the bridge between Level 1/2 support teams and the core engineering/development teams.… more
- GovCIO (Atlanta, GA)
- …Cloud Environment (C2E) customer projects within the AWS/Azure cloud environments. Reviews all Service Level Agreements ( SLA ), Addendums, and cost estimates ... **Overview** GovCIO is currently hiring for C2E Support Lead to oversee the management of all C2E...discipline. + Program Management Professional (PMP) Certification or DAWIA Level III in Program Management. + Ability to relate… more
- Lumen (Atlanta, GA)
- …Operations, you will be the operating backbone for our Public Sector Service Delivery organization. You'll lead the transformation portfolio-driving operating ... & Education (SLED) and Federal customers. You will partner closely with Service Delivery leaders, Digital/AI Centers of Excellence, IT, Product, Finance, and HR… more
- Capgemini (Atlanta, GA)
- …to understand and identify non-standard requirements and/or draft Statements of Work / Service Level Agreements and able to review service credits/penalties ... description:** What do you need to start? An experienced Service Integration SME/Architect/Solutions architect/Consultant with proven thought leadership in technical… more
- Verint Systems, Inc. (Atlanta, GA)
- …strategic and hands-on functional leadership across modules including AP, AR, FA, GL, SLA , OM, EBTAX, AGIS, CM, Configurator, and Service Contracts, Install ... OAC, ORBIT, Cubes. **Principal Duties and Essential Responsibilities:** + Lead and manage a global team (employees and contractors)...expertise in GL, AP, AR, FA, CM, OM, Inventory, Service Contracts, EBTAX, AGIS, SLA and HCM… more
- Ricoh Americas Corporation (Atlanta, GA)
- …Services, Managed Print Services, Hospitality, Imaging and Mail Services through SLA results and client feedback. Responsible for selecting and assessing talent, ... priorities. + Fosters an inclusive and high performing team environment in which SLA objectives are met. + Expert knowledge of Ricoh's products and offerings.… more
- NextEra Energy (Atlanta, GA)
- …Ensures proper staffing, training, and process regimen to ensure Timeliness, Quantity, and Quality Service Level Agreements ( SLA 's) are met and exceeded + ... exceptional customer experiences, join our team today. **Position Specific Description** Lead end-to-end natural gas pricing for C&I customers across multiple… more
- EMCOR Group (Atlanta, GA)
- …overall objectives and performance metrics. + Use a collaborative process to review each Service Level Agreement ( SLA ) and Key Performance Indicator (KPI) to ... for each of the critical services in the event they cannot be achieved. ** Service Level Agreements.** Measuring performance is critical in our ability to… more
- Truist (Atlanta, GA)
- …experience in software engineering, with a strong track record of enterprise-scale service delivery in production environments. + Expert- level proficiency in ... We are seeking a seasoned and hands-on Senior Software Engineer to lead the design and implementation of enterprise-grade microservices and platform capabilities… more
- ABM Industries (Atlanta, GA)
- …Evaluate and recommend next-generation firewall (NGFW) and threat prevention technologies. * Lead architecture reviews and risk assessments for new network and cloud ... engineering, cloud operations, SOC, and application security teams. * Provide expert- level guidance on secure network segmentation, micro segmentation, and zero… more
- CompuCom (Atlanta, GA)
- …on time. + Monitor and report on service performance against agreed SLAs ( Service Level Agreements). + Drive service improvement initiatives to enhance ... We're looking for an experienced **Operations Support Manager** to lead the delivery of day-to-day services for our clients'...management + Minimum of 5 years of experience managing service delivery performance, including SLA adherence and… more
- Deloitte (Atlanta, GA)
- …Support for clients. + 5+ years of experience with ITSM processes, Service Level Agreements and KPIs + Drive SLA adherence and engage actively with clients ... summary As part of our Enterprise Operations as a Service team, professionals engage in both the technical and...with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects… more
- Metro One Loss Prevention Services Group (Atlanta, GA)
- …as required. + Perform operational and oversight responsibilities as required to ensure all Service Level Agreements ( SLA 's) are met. + Support the ... inputs to operational success. The Workforce Administrator will perform service level risk assessments and provide mitigation...and take appropriate actions to mitigate any impact. + Lead meetings with WFC and other departments (i. e.,… more
- Oracle (Atlanta, GA)
- …expertise with Oracle Fusion applications. **Responsibilities** **Key Responsibilities** + Lead client workshops and requirements analysis for ** service ,** ... **Job Description** As a ** Service Logistics Functional Consultant** , you will be...HVAC, industrial equipment). + Knowledge of **contracts, warranty, and SLA -driven logistics** . + Exposure to AI/ML for parts… more
- Lumen (Atlanta, GA)
- …in place to allow informed business decisions and to support performance management and SLA adherence at a department level . + Carries out continuous improvement ... for high-profile named accounts and/or specific market segment(s) that lead to the expansion and growth of Security and...company. **The Main Responsibilities** + Accountable at the NAO level for AI Center of Excellence and business intelligence.… more
- Deloitte (Atlanta, GA)
- …downstream systems and teams throughout the Oracle package deployment. As a Diamond- level member of the Oracle Partner Network, Deloitte needs thought leaders like ... help pave the way for our clients and Oracle service line development. For our clients, our Oracle Cloud...Consultants reduce cost and support innovation at the enterprise level by managing business requirements and leading the functional… more