- Somatus (Mclean, VA)
- …with members via daily outbound and inbound calls + Provides excellent customer service + Medical appointment scheduling assistance Qualifications Required ... using a scheduling tool. This role is a fully remote position. Responsibilities + Accurately manages multiple technology systems...in English and Spanish + 1+ years of telephonic customer service experience + Previous CKD (Chronic… more
- H&R Block (Fairfax, VA)
- …situations concisely via phone, email and chat + Experience utilizing effective customer service techniques + Analytical and problem-solving skills + Successful ... **542935BR** **Title:** Remote Tax Professional **Our Company** **:** At H&R...financial wellness needs. + **Employee Assistance Program** with Health Advocate . + **Wellbeing program** , BetterYou, to help you… more
- AvantGarde, LLC (Washington, DC)
- …detail. + Excellent analytical and research skills. + Excellent, demonstrated customer service skills + Work is 100% remote so must demonstrate exceptional ... hours per week position. The work schedule is 100% remote , apart from one onsite (multiple locations across the...Oil Testing Plant in 1910. Melville was a tireless advocate for an active Navy collaboration with industry and… more
- Confluent (Washington, DC)
- …role you'll partner with Account Executives to be the key technical advisor in service of the customer . You'll be instrumental in surfacing the customers' stated ... Work closely with Product and Engineering teams, and serve as a key Product advocate across the Customer , Partner and Industry ecosystem + Forge strong… more
- SitusAMC (Washington, DC)
- …to effectively prioritize and execute tasks in a high-pressure environment + Exceptional customer service orientation + The ideal candidate should be dependable ... Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every...role will oversee timely delivery of quality technical support service to end users whether they are internal users… more
- SitusAMC (Washington, DC)
- …Works cooperatively in group situations; works actively to resolve conflicts + Displays strong customer service acumen and skills + Adapts to changes in the work ... Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every...Internal trainings, performs both on-site and utilizing VSD (Virtual Service Delivery) + Upgrades Features, Enhancements, Issue Reviews, and… more
- ICF (Reston, VA)
- …JavaScript, .NET, T-SQL, PowerShell, or other appropriate technologies. + Utilize Service Oriented Architecture (SOA) design principles and common integration design ... configuration, implementation, testing, and debugging of solutions. + Define customer acceptance criteria. + Confidently present possible solutions to audiences… more
- SitusAMC (Washington, DC)
- …growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but ... and integration with various end systems + Troubleshoot and solve difficult customer issues. Performs the most complex development, testing, and debugging tasks +… more
- Prime Therapeutics (Washington, DC)
- …ability. + Strong influencing, negotiation and analytical skills; detail oriented; Customer /Team Advocate ; Flexibility; Positive Attitude. + Team Player and ... we make. **Job Posting Title** Director, Process Improvement - Remote **Job Description Summary** Drives operational improvement leveraging state-of-the-art process… more
- CareFirst (Reston, VA)
- …tools. + Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations ... to leadership and project teams and serve as an advocate for stakeholders. Resolves and/or escalates issues in a...Must be able to effectively communicate and provide positive customer service to every internal and external… more
- CareFirst (Reston, VA)
- …problems. + Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations ... and analyzes product roadmap, market, and users. + Helps advocate for and broaden team understanding of Agile methods,...Must be able to effectively communicate and provide positive customer service to every internal and external… more
- Ryder System (Washington, DC)
- …with strong time management skills. + Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track ... overall vision of the products, as well as managing customer expectations, and ensuring process adherence that results in...operational or technology improvements, and acts as a user advocate to other internal/external IT teams. This position may… more
- fusionSpan (Rockville, MD)
- …and solutions across a variety of customer organizations. This is a Remote (work from home) position. Responsibilities: Client Service Execution + Lead ... and ensure our team delivers the expected quality of service . The CSM will identify new growth opportunities for...the Salesforce and CRM platforms. CSM will be the Customer Advocate at fusionSpan and will work… more
- Confluent (Washington, DC)
- …streaming platforms! Locations: US Remote **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical voice of ... Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a...(CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective… more
- Confluent (Washington, DC)
- …build state-of-the-art data streaming platforms! **What You Will Do:** + Champion and advocate for the customer within Confluent. You will be the technical ... (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- HealthEdge Software Inc (Washington, DC)
- …outcomes and the member experience. **What you will do** **:** + Intake customer service requests, product inquiries and system errors; resolve when possible ... work experience + Bachelor's Degree or equivalent experiencedemonstratingproject management and customer service skills in a technical environment + Experience… more
- Rocket Software (Washington, DC)
- …through improving operational efficiencies, empowerment of staff, effectiveness of service delivery, and customer satisfaction and retention. **Essential ... performance indicators (KPIs) and progress toward revenue targets and objectives. + Customer Advocacy: Advocate for Rocket customers, ensuring they experience… more
- Deltek Systems (Herndon, VA)
- …with an emphasis on customer retention and team achievement. You will sell service and subscription renewals, as well as drive usage and adoption of the Deltek ... or Totango software experience is necessary + East Coast remote location preferred due to customer locations...As a member of our team, you are the customer 's advocate to help them find answers… more
- BAE Systems (Washington, DC)
- …Desk, to include handling user requests and resolving user issues + Work with the customer to establish Service Desk metrics prepare reports on the metrics, and ... deliver the reports to the customer + Ensure Service Level Agreement (SLA)...Communicate with technical leads of other teams to ensure remote sites are reporting issues correctly, adhering to proper… more
- Mitsubishi Chemical Group (Washington, DC)
- **Technical Service & Applications Development Engineer (1768)** + Title:Technical Service & Applications Development Engineer + Group Company: Mitsubishi ... Chemical Performance Polymers + Location: Remote + Employment Type:Full time Group Company: + Mitsubishi...people, creates teamwork and encourages close collaboration with our customer and suppliers. We maintain a strong investment in… more