- CACI International (Fort Belvoir, VA)
- Tier 2 Deskside Support Technician Job Category: Engineering... 2),** you will act as a model of customer service excellence to all organizational staff ... to Do:** The Deskside Support Technician is predicated on Tier 2 diagnostic experience and judgment, as well as...resolution in Remedy ticket tracking system. + Provides advanced Customer Service and Support. + Communicates with… more
- CACI International (Reston, VA)
- Network Engineer- Tier 3- Intelligence Community Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual ... that is customer oriented and familiar with using desktop software applications...such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... * * The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design,… more
- Parsons Corporation (Centreville, VA)
- …looking for. **Job Description:** Parsons is looking for an amazingly talented **Help Desk Customer Service Representative ** to join our team! In this role ... worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the authority to...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- NANA Regional Corporation (Arlington, VA)
- Suvi is looking for a Technician (Field Service Representative ) to support our government client in Arlington, VA. To join our team of outstanding professionals, ... support personnel, through training, with the capability to operate customer tools in normal and emergency operations. + Works...classroom/desk-side assistance training environment. Help Desk Support + Provides Tier I and Tier II help desk… more
- Crash Champions (Herndon, VA)
- …+ Perform other related duties as assigned **Qualifications** + Interpersonal and customer service skills. + Analytical and problem-solving skills. + ... company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the US, serving customers and business partners at more than… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative ** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...Providing answers to general IT-related questions. + Managing the customer 's ticketing queue. + Tier 1-2 troubleshooting.… more
- Rexel USA (Capitol Heights, MD)
- …immediate service and product knowledge for our customers. Provides excellent customer service by assisting customers promptly and courteously with their ... our team and unlock a world of digital tools, customer integration services, and top- tier products to...shipping, and stocking. What You'll Do + Provides excellent customer service by assisting customers promptly and… more
- Public Buildings Service (District Of Columbia, DC)
- Summary As a Supervisory Construction Control Representative , you will perform construction related duties in support of project managers, enabling PBS to leverage ... workplace needs. Location of position: Office of Facilities Management - Potomac Service Center, National Capital Region, Public Buildings Service , General… more
- Randstad US (Rockville, MD)
- property and casualty customer service rep. + rockville , maryland + posted 3 days ago **job details** summary + $51,000 - $51,750 per year + permanent + no ... license. Working in a hybrid workplace environment, the Insurance Service Representative will + Promptly respond to...casualty license (1 year of experience is preferred) + Customer Service (2 years of experience is… more
- Gama-1 Technologies (Silver Spring, MD)
- … customer -specific applications and tools. + Coordinate scheduled downtimes with the customer representative and operations lead, adhering to customer ... needed and upon request + Provides escalation support for Tier 2 incident resolution and communication to other System...BigFix, and computer imaging + Strong communicator exhibiting excellent customer service skills, both oral and written… more
- CACI International (Springfield, VA)
- …availability and performance. + Respond to and resolve customer issues, providing top- tier technical support and customer service . + Collaborate with ... Cloud Operations and Customer Support Engineer Job Category: Engineering Time Type:...may not be filled immediately. However, this position is representative of positions within CACI that are consistently available.… more
- Xylem (Cheverly, MD)
- …passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. **Essential Duties/Principal ... computerized diagnostic tools.** **Perform routine inspections, preventative maintenance and service various products as directed. Diagnose and report any damage… more
- Fujifilm (Washington, DC)
- …QA/RA work. + Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm ... leading to customer satisfaction. + Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will… more
- Treasury, Financial Crimes Enforcement Network (Vienna, VA)
- …Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any ... materials, and other analyses. Serve as a Contracting Officer's Representative (COR) for complex/technical contracts. Requirements Conditions of Employment Security… more
- HealthEdge Software Inc (Washington, DC)
- …it may facilitate improved patient outcomes and lower costs. + Exceptional customer service orientation + Technical documentation creation/updating. + Experience ... verbally and in writing. + Works closely with the customer through Service Desk or 1-800 numbers...years of related experience + Demonstrated ability to manage tier I and tier II client scenarios.… more
- CoreSite (Reston, VA)
- …outages. + Navigate and utilize a CMMS system. + Provide day-to-day exceptional customer service and support. + Maintain and complete regular facility and ... 10:00 pm - 6:30 am, Tuesday - Saturday A Tier III technician will be responsible for day to...through resolution. + Perform and complete work orders and customer service tickets in a timely manner… more
- CoreSite (Reston, VA)
- …+ Provide physical security within the CoreSite premises. + Provide day-to-day exceptional customer service and support. + Incident escalation and report writing ... and repaired quickly, contractors deliver quality services, and internal customer demands are met. A Tier IV...processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to… more
- Chenega Corporation (Fort Belvoir, VA)
- …Services Specialist willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and software support. ... + Troubleshoot end users' enterprise email system configurations. + Respond to all customer trouble requests and the problem calls received by telephone, email, or… more