- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Salary: $55,000.00 - ... 58,000.00 Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. + Create a customer incident in Remedy, the call tracking… more
- Koniag Government Services (Arlington, VA)
- …certifications. + Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician . **Working Environment & Conditions** This job operates in ... Koniag Government Services company **,** is seeking a Service Desk Technician with an active Secret clearance...ServiceNow and/or Remedy. + 2 years of experience doing Help Desk operations. + knowledge/experience in resolving… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst,...for solving user problems requiring an advanced level of technician support + Serve as the technical resource and… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team… more
- Epsilon, Inc (Quantico, VA)
- ** Help Desk Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... service desk , cybersecurity, and audio visual/video teleconferencing. **An average day:** As Help Desk Technician I, you will create and troubleshoot… more
- System One (Quantico, VA)
- Help Desk Technician Quantico, VA - Onsite Active Top Secret or TS/SCI preferred Must be Security+ certified This position is a 1-2 months contract with the ... and types of workstations, mobile devices, VPN, laptops, and tier one troubleshooting of VTC/Global Video System (GVS) issues...to escalation. Qualifications: + 3-5 years experience in a help desk or technical support role. +… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to end ... Amentum is seeking ** Tier 2** **IT Support Technicians** to join our...configuration and support for agency issued mobile devices + Help mentor and train colleagues and junior technicians with… more
- General Dynamics Information Technology (Washington, DC)
- …**US Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide ... the heart of our nation's capital. As a Service Desk Technician / Help ...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician .… more
- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service, Help Desk Operations,IT ... turn into opportunity. And our work depends on a Help Desk Specialist joining our team to...differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier… more
- Leidos (Washington, DC)
- …client in the Healthcare sector. The program provides a range of IT services, including help desk , desk side support, Windows & Mac workstation support, ... field locations in Boston and Dallas. + The Service Desk team is responsible for providing Tier ...contract SLA reporting. + Generate and evaluate ticket queue/individual technician metric reports from ZenDesk. Perform analysis and enhancement… more
- Koniag Government Services (Chantilly, VA)
- …is looking for an excellent communicator with management consulting skills to provide Tier 1 Service Desk functions for Finance and Facilities based applications ... Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance to support **Kadiak**...determine if the issue can be resolved by the Tier 1 Technician : record results. + If… more
- NANA Regional Corporation (Arlington, VA)
- …training to new or first-time users in a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and Tier II ... Suvi is looking for a Technician (Field Service Representative) to support our government...of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the… more
- Epsilon, Inc (Alexandria, VA)
- …aforementioned conditions. + Two (2) or more years of experience in a Call Center/ Help Desk environment. + Direct experience with Active Directory; ServiceNow or ... **Account Management Technician I** **I** **Who is Epsilon:** Epsilon is...customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident… more
- Amentum (Washington, DC)
- …our customers professionally. You are dedicated to our customer's mission. **Responsibilities:** + Provide Tier 2 IT desk side and/or call center support to end ... Amentum is seeking a **Call Center IT Support Technician ** to join our team and support our...configuration and support for agency issued mobile devices + Help mentor and train colleagues and junior technicians with… more
- General Dynamics Information Technology (Washington, DC)
- …of requests + Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support + Maintains a ... **Public Trust/Other Required:** BI Full 6C (T4) **Job Family:** Help Desk **Skills:** Customer Service,Microsoft Office,Remote Desktops,Technical… more
- TEKsystems (Chantilly, VA)
- …II Certification (eg CompTIA Security+ CE) is required! Description: As the Desktop Support Technician , you will act as a model of customer service excellence to all ... laptops, software installations issues, and other critical needs. The Deskside Support Technician is predicated on analytical and planning experience and using sound… more
- ManTech (Quantico, VA)
- …at least 7 years' experience with 1 - 3 years' experience in Information Technology Support Desk / tier 2 help - desk operations and 1 year experience as a ... technical hardware and software issues by conducting basic and tier II troubleshooting for servers, workstations, and applications within...lead/Senior Technician + Set-up, configuration, and support of internal and… more
- TAD PGS, Inc. (Washington, DC)
- …The person selected for this position will help to oversee the service Desk and Deskside support technician teams to ensure quality control in end user ... end-user technical support and troubleshooting + Experience in managing or overseeing tier I-IV technicians in support of end-user services + Experience in providing… more