- CACI International (Washington, DC)
- VIP Support Specialist Tier 2 Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... * CACI has an immediate opening for VIP Support Specialist ( Tier II), who will be responsible...support for desktop/laptop computers and mobile devices + Providing IT customer technical support on Microsoft operating systems and… more
- ManTech (Washington, DC)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** **Service Desk Specialist - Cleared Tier 2 ** to join our team ... or Tier 3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem ownership and promotes end-user satisfaction. + Closes… more
- CACI International (Forest Heights, MD)
- …Hours will be Sun-Thurs 2p-10p** **Job Duties and Responsibilities** : This role is for an IT specialist in support of Tier 1 operations for a large, complex ... Tier 1 Help Desk Specialist Job... Tier 1 level. This includes coordination with Tier 2 field operations team, other help...: + BA/BS in relevant field, 3+ years relevant IT experience or 9 years of experience + Prior… more
- Stratus Solutions (Washington, DC)
- …for users requesting assistance by email, phone call, and in person Triage and escalate IT issues to Tier II, Tier III, and OIS management appropriately ... things you may do on any given day): Provide Tier I support for requests for service through email,...nice-to-have qualifications): * Familiar with the ITIL framework for IT Service Management. ITIL Foundations certification desired. What we… more
- Indigo IT, LLC (Washington, DC)
- …and by serving on the Walk-Up Service Desk, where appropriate. They also provide Tier 2 AV/VTC support and participate in the execution of agency-wide technology ... Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and...users (ie, VIPs and executives) including prompt responses to Tier 2 service desk escalations. + Provide… more
- IT Partners,Inc (Herndon, VA)
- …Kittery, ME, or Remote, Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a ... of systems supporting the logistics domain. The User Support Specialist will respond to trouble tickets, provide recommendations, troubleshooting...a wide range of users with varying degree of IT system knowledge and experience . Ability to manage… more
- NuAxis Innovations (Washington, DC)
- **Help Desk Specialist II** Location **Washington, DC** \# of openings **12** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... We are seeking a talented and motivated **Help Desk Specialist II** for a Full-Time position. **Job Summary:** The...contribute to deliverables and performance metrics where applicable. The Tier II support is involved in resolving complex issues,… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Devices,Technical Training **Certifications:** Security+, CE - CompTIA-Security+ CE **Experience:** 2 + years of related experience **US Citizenship Required:** Yes ... **Job Description:** ** IT SUPPORT ANALYST**...sanitizations. + Providing technical expertise in installing and troubleshooting Tier 1 support to the customer. Team is also… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …response, turnaround, and resolution adhering to defined SLA metrics. + Works with end-users and Tier 2 daily via phone or email. + Attends and supports both ... in Information Technology, Computer Science or a related field preferred. + 2 -5 years of experience in information technology, systems administration or other … more
- General Dynamics Information Technology (Mclean, VA)
- …related + **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on ... Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT... Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- Vectrus (Springfield, VA)
- …+ What You'll Do + The Senior Service Desk Specialists are the Tier 2 team members of an Information Technology ( IT ) Enterprise Service desk responsible for ... + Shall meet the Cyber IT /Cybersecurity Workforce (CSWF) Technical Support Specialist (411); Intermediate Level for SECNAV M-5239. 2 compliance. (See Navy… more
- SAIC (Washington, DC)
- **Description** Position Description: This is an opening for a Network Support Specialist to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) ... across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network… more
- SHRM (Alexandria, VA)
- …Care department to investigate customer and prospect record activity and provide tier 2 support regarding email marketing communication. SMS: + Knowledge ... Email Automation Specialist 1800 Duke St, Alexandria, VA 22314, USA...email marketing, SMS, and lead generation databases. Partner with IT and make sure integration points are working as… more
- ManTech (Washington, DC)
- …and aid in the resolution of complex issues with remote staff and internal Tier 3 Technicians. **Basic Qualifications:** + 2 Years of relevant job experience. ... seeking a motivated, career and customer-oriented **Help Desk Support Specialist ** to join our team in the DMV area....the next level of support; provide accurate information on IT products or services; record events, problems, and their… more
- SAIC (Washington, DC)
- **Description** SAIC is seeking a Tier 2 IMAC (Install, Move, Add, Change) technician to join our team in Washington DC The selected candidate will work ... related experience . Experience with imaging enterprise client computers . 2 + years hands-on IT experience in hardware and software . A fundamental understanding… more
- CACI International (Chantilly, VA)
- …**You'll Bring These Qualifications:** **Must have an active TS/SCI with Poly** **Experience with Tier 1/ Tier 2 support in a technical and operational ... Cyber Service Desk Specialist Job Category: Information Technology Time Type: Full...problem-solving skills, demonstrated experience getting to root causes for IT issues** **Experience with Linux Systems Administration** **Experience with… more
- IT Partners,Inc (Herndon, VA)
- Network and Computer Systems Admin Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a ... of systems supporting the logistics domain. The User Support Specialist will respond to trouble tickets, provide recommendations, troubleshooting...a wide range of users with varying degree of IT system knowledge and experience . Ability to manage… more
- IT Partners,Inc (Herndon, VA)
- …ME, Remote Requirements na/ Benefits Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a ... of systems supporting the logistics domain. The User Support Specialist will respond to trouble tickets, provide recommendations, troubleshooting...a wide range of users with varying degree of IT system knowledge and experience . Ability to manage… more
- KeenLogic (Alexandria, VA)
- …with clients to ensure inquiries were resolved through Siebel ticketing. Qualifications: Bachelors and 2 years of IT experience. Required Skills: + 2 + years ... calls; and coordinate with vendors on items that need to be escalated to Tier III support. Experienced understanding functions of the help desk system in order to… more
- CACI International (Arlington, VA)
- …of Travel Required: None Type of Travel: None * * * CACI is seeking a Deputy Operations ( Tier 1 / Tier 2 ) Manager (Deputy TOC Lead) to oversee an O&M team ... comprised of over 25 service agents, incident response specialist and O&M support staff (incident response, knowledge management)...in the TOC receive a standardized onboarding approach for Tier 1 & 2 service support. Candidates… more