- Fannie Mae (Reston, VA)
- …* Monitor adoption and performance, using data to inform continuous improvement and future roadmap decisions. * Support product communications, training, and ... * Bachelor's degree or equivalent. * Experience using JIRA, Aptio Target Process , or similar product management tools. * Familiarity with IT audit practices… more
- Tyto Athene (Reston, VA)
- …current Information Technology Infrastructure Library (ITIL) Certification + Possess a process improvement certification or 3-5 years of experience implementing ... be responsible for overall mission-critical DoD hybrid /wireless network solutions for our customer . Our success depends on a Program Manager joining our team… more
- Ralliant (Washington, DC)
- …and adjusts quickly and accordingly. + Lead with RBS - analytical thinker, process -oriented, obsessed with continuous improvement , and manages by fact gathered ... The Global Service Product Marketing Manager is the strategic and executional leader responsible for shaping and scaling Tektronix's global service strategy across… more
- Parexel (Washington, DC)
- …pricing tool as required. + Participates in projects/initiatives as needed (ie process improvement initiatives, tool refresh, change champion, etc.). **Skills:** ... **Homebased US** As a Proposal Manager with Parexel you are in a client...collaborates internally with varying levels within Parexel requiring excellent customer service skills, attention to detail, and the ability… more
- Applied Research Associates, Inc. (Alexandria, VA)
- …office for senior OASW(CT) leadership. This support will include continuous process improvement , mapping and tracking workflows, facilitating interdepartmental ... priorities and ensuring timely completion of OASW(CT) tasks + Facilitate continuous process improvement , mapping and tracking workflows to maximize efficiency +… more
- Parexel (Washington, DC)
- …pricing tool as required. + Participates in projects/initiatives as needed (ie process improvement initiatives, tool refresh, change champion, etc.). **Skills:** ... **US Homebased** A Contracts Manager with Parexel is a client facing role...internally with varying levels within our organization requiring excellent customer service skills, attention to detail, and the ability… more
- Ralliant (Washington, DC)
- At Tektronix, we believe innovation starts with our customer . This approach has led us to a seventy-five-year history of delivering outstanding solutions to ... and always eager to learn and grow. We are customer obsessed in our daily work, and continuously strive...obsessed in our daily work, and continuously strive for improvement to conceptualize the best solutions possible. We are… more
- Fannie Mae (Reston, VA)
- …(Portkey), AWS AI services (AWS Bedrock and foundational models), observability, and customer support for internal and external applications. You will lead full ... for the Fannie Mae application, ensuring seamless integration and high-quality customer experience. * Collaborate with cross-functional teams to align platform… more
- Fannie Mae (Reston, VA)
- …recommendations based on data analysis and predictive modeling. * Drive continuous improvement efforts to enhance analytical capabilities and expand the use of ... Ability to frame ideas as systems and analyzing the inputs, outputs, and process * Experience gathering accurate information to explain concepts and answer critical… more
- ABBTECH Professional Resources, Inc. (Sterling, VA)
- …cases. + Analyze and assess current business processes to identify opportunities for process improvement and automation using Salesforce capabilities. + Lead or ... We are seeking a highly skilled IT Project Manager to lead the planning, execution, and delivery...modernization projects. + 5 years of experience in documenting customer journeys and writing user stories. **Job Duties:** +… more
- Compass Group, North America (Bethesda, MD)
- …This individual will plan, direct, and coordinate the activities of designated project to ensure that the goals or objectives of the project are accomplished within ... Eurest **Salary:** $95,000 - $105,000 As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies… more
- Capital One (Mclean, VA)
- Senior Manager , Process Management ( Customer Identity, Step-Up Authentication) **Senior Manager - Process Management (** **_Customer Identity, ... of program health, milestones, and risk posture. + Champion continuous improvement in platform product enhancements, process efficiency, automation and… more
- GovCIO (Bethesda, MD)
- **Overview** GovCIO is currently hiring for an Operations/ Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, ... manager to plan, develop, and engage in a customer outreach effort to communicate and collaborate on ...and feedback on service quality and suggested areas of improvement + Work with the Section Managers and the… more
- Hilton (Mclean, VA)
- …and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \(Contact Center\)_ **Location:** _null_ ... revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you...process management tools + Be a primary relationship manager for Hilton corporate teams \(internal and external\) on… more
- Capital One (Mclean, VA)
- Principal Associate, Project Manager : eData Customer Support for Product Operations As a Project Manager at Capital One, you will help initiate strategy and ... and innovation across all corners of the company. Our Customer Support team in Enterprise data is reimagining the...for this role will have demonstrated they can improve business- process and/or knowledge management projects in the past, resulting… more
- Capital One (Mclean, VA)
- Senior Manager , Customer Trust & Field Security Specialist - Capital One Software (Remote) About the Role: We are seeking an experienced and detail-oriented ... Senior Manager with horizontal...SOC 2, ISO 27001), and compliance documentation. + Continuous Improvement : Identify trends in customer security inquiries to… more
- Georgetown Univerisity (Washington, DC)
- …shared dedication to making a difference in the world. Requirements Job Overview The Manager of Customer Service is responsible for all the critical functions ... + Supporting other Revenue and Receivables managers and functions Work Interactions The Manager of Customer Service reports to the Associate Director for … more
- Capital One (Mclean, VA)
- Senior Manager , Know Your Customer (KYC) Advisory Governance The Senior Manager , Know Your Customer (KYC) Advisory Governance performs a key risk ... While working within the Compliance Management Program framework, the Senior Manager is responsible for delivering quality results, providing compliance advice to… more
- Capital One (Mclean, VA)
- Principal Process Manager (Global Payment Network) At Capital One, we're building a leading information-based technology company. We think big and do big things. ... built to power our own successful digital transformation. As a Principal Associate Process Manager supporting Capital One Reliability Engineering, you will help… more
- Capital One (Washington, DC)
- …talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager Associate will play a ... Principal Process Manager - ATM & Cash...mitigation activities + Lead and own oversight of smaller process improvement work and collaborating with teammates… more
