- SAIC (Reston, VA)
- …mission excellence on programs of national importance. We are seeking a highly motivated Service Desk Lead to join our National Intelligence Program leading ... of a Service Desk with 15+ team members within various shifts. The service Desk Lead supervises the day-to-day activities of Service Desk who… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be ... USD $211,020.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4651/ service - desk - lead -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-4651_… more
- Koniag Government Services (Chantilly, VA)
- …its validity._ **Kadiak, LLC,** a Koniag Government Services company **,** is seeking a Service Desk Functional Lead with a Top-Secret clearance to support ... looking for an excellent communicator with management consulting skills and familiar with Service Desk operations to lead a team of Tier 1 Technicians. Our… more
- NANA Regional Corporation (Herndon, VA)
- SUVI is seeking a Service Desk Led to provide Information Technology Support Services to support the mission of the Government. **Responsibilities** + Supervises ... the day-to-day operations of the help desk . + Identifies, researches, and resolves complex technical problems....problems. + Creates and manages escalation procedures and ensures service levels are maintained. + Documents, tracks, and monitors… more
- Cayuse Holdings (Arlington, VA)
- …depending on needs to support 24/7/365 operations. **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office ... Affairs, Bureau of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of complex tasks, which include creating… more
- Koniag Government Services (Chantilly, VA)
- …Solutions is looking for an excellent communicator with management consulting skills and familiar with Service Desk operations to lead a team of Tier 1 ... Technology Solutions,** a Koniag Government Services company **,** is seeking a Service Desk Program Manager with a Top-Secret Clearance to support **KTS** and… more
- SMX (Quantico, VA)
- …SMX(View all jobs) (https://www.smxtech.com/careers/) Quantico, VA Join our team as a Senior Lead Service Desk Support professional, where you will be ... Jira) while ensuring compliance with Service Level Agreements (SLAs) + Operate the service desk to cover core hours (6 AM - 6 PM ET) and after-hours support… more
- SAIC (Arlington, VA)
- …growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Service Desk Operations Deputy to lead Tier 0/1 Service ... our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and… more
- Cayuse Holdings (Reston, VA)
- …issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are ... - USD $90,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/help- desk -support- service -specialist senior-%28lead%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-VA-Reston_ **ID**… more
- McIntire Solutions (Chantilly, VA)
- Summary McIntire Solutions is actively seeking to fill a Service Desk Lead position will be responsible for leading a Service Desk Lead team in ... technical leadership and coordination with all on-site IT Service Desk personnel + Ability to lead a team of 15-25+ + Present and manage metrics and key… more
- CACI International (Arlington, VA)
- …Required: Up to 10% Type of Travel: Local * * * CACI is seeking a ITSM Lead to join our service desk team. The ITSM Lead will be responsible for Tier 1 ... ITSM Lead Job Category: Information Technology Time Type: Full...incident status and performance of request fulfillment. + Monitor Service Desk tickets to ensure Service… more
- SAIC (Arlington, VA)
- …the Department of Defense, SAIC is seeking a highly skilled and dynamic Help Desk Service Team Manager, Team 3 Lead to support Tier 0/1 Service Desk ... our Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and… more
- Axxum Technologies (Mclean, VA)
- …service desk ticketing system, telephone, and email communications + Support the service desk shift lead in operational activities Interact with the ... government Program Manager for the service desk regarding operational issues + Ensure timely and effective response to internal and external mission partners +… more
- CACI International (Ashburn, VA)
- …Manager + Product Architect + Quality Specialist + Release Manager + Resource Manager + Service Desk Lead + Technical Writer + Test Engineer All positions ... be available at any time but may be available in the future: + Performance/ Service Level Manager + Warehouse Manager + Analytic Server Architect SME + Asset Manager… more
- SAIC (Washington, DC)
- **Description** Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and ... Mid-level desk side engineers. Ability to act independently in a...by junior and mid-level engineers. Updates status of queued service requests with the IT service management… more
- SAIC (Washington, DC)
- **Description** Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and ... Mid-level desk side engineers. Ability to act independently in a...by junior and mid-level engineers. Updates status of queued service requests with the IT service management… more
- General Dynamics Information Technology (Arlington, VA)
- …**Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical Support **Certifications:** ... people are our differentiator. We are seeking a customer service centered Service Desk Specialist...extensively researching the issue again. + Notify the team lead of all VIP requests for support that require… more
- General Dynamics Information Technology (Washington, DC)
- …Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your place to make meaningful contributions ... projects and grow a rewarding career. At GDIT, people are our differentiator. As a Service Desk Program Manager you will help ensure today is safe and tomorrow… more
- Distributed Solutions Inc. (Reston, VA)
- Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead . DSI is a growing small business dedicated to providing superior automation tools ... sexual orientation, gender identity, disability, or protected veteran status. Keyword: Help Desk Lead TS/SCI with Polygraph From: Distributed Solutions Inc. more
- ManTech (Chantilly, VA)
- The Service Desk Experience Manager (SDXM) will...+ Lead and manage a team of Service Desk technicians. + Identify and implement ... oversee the day-to-day operations of the Service Desk , ensuring a seamless and efficient customer experience. The SDXM must possess a blend of technical… more