- Creative Financial Staffing (Rockville, MD)
- IT Helpdesk Technician - Tier 1 - On-site - Maryland This role is on-site, and only local candidates will be considered Expected Salary Range: $60,000 - $65,000+ ... range of tech challenges What will the IT Helpdesk Technician do? Provide Tier 1+ technical support...in a K-12 or similar environment preferred Strong customer service skills and the ability to connect with end-users… more
- Red River (Chantilly, VA)
- … who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...+ Responsibilities aligned with managing area of your team tier alignment + Provide after hours on call support… more
- BigBear.ai (Tysons Corner, VA)
- Overview BigBear.ai is seeking a talented Helpdesk Technician - Tier 2 who can support the company's need to provision and deprovision accounts, setup and ... technologies, systems, and processes. What you will do Provide Tier 2 helpdesk support for end-users Work in collaboration...Experience with ticketing systems and working on a Help Desk Strong customer service background About BigBear.ai… more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is...**Position hours: M-F, staggered start times** + **Day-to-day Help Desk Technician - responsibilities** + Provide, polite,… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- Ankura (Washington, DC)
- …service level trade-offs. Role Overview: The Senior Service Desk Technician is responsible for ensuring consistent, world-class Tier 2 support of all ... Ankura end users. The Service Desk Technician will provide technical support and leadership to Tier 1 team members. + End user computer hardware and… more
- American Systems (Chantilly, VA)
- …Responsible for performing Tier 1 troubleshooting under the supervision of the Service Desk Manager. Duties include basic computer help desk support ... leave plan. A week in the life of aHelp Desk Technician : + Perform Tier ...and Federal Government customers under the supervision of the Service Desk Manager. + Provide professional customer… more
- TEKsystems (Fort Belvoir, VA)
- …DoD clearance is required, US Citizenship is required GDIT is in search of service desk specialists to perform within password resets, answering phone calls, ... as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier...and TS/SCI clearance required for this opportunity. Skills: Help desk , Service desk , Windows, desktop… more
- Leidos (Rockville, MD)
- …providing deskside support for any user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user computer devices. + Must be ... technical support at our customer site as a **Deskside Technician ( Tier 2).** **Routine Duties Will Include:**...point of contact and responsible for providing customer operational desk -side break fix support tasks and activities in addition… more
- Amentum (Washington, DC)
- …contract staff + Maintains current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed Here at Amentum, we are ... forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call...school + At least 4 years of experience providing desk side and/or service desk … more
- Koniag Government Services (Arlington, VA)
- …**Koniag Data Solutions, LLC,** a Koniag Government Services company **,** is seeking a Service Desk Technician with an active Secret clearance to support ... quality checks and produce a weekly report. + Monitor service desk queues and assign tickets to...+ Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician .… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician to join our...apply if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** + ... growing team! The Tier 1 Technician is primarily responsible for handling technical support requests...are accurate, concise, and timely to meet the SLAs ( service -level agreement). + Maintain case ownership and keep customers… more
- Georgetown Univerisity (Washington, DC)
- …resolve computer problems, documenting and communicating activities and solutions within our service desk ticketing system and knowledgebase, as well as directly ... law in the place where laws are made. The Tier 2 Support Technician works in a...works in a team environment to provide quality customer service and support within the Information Systems Technology department… more
- Koniag Government Services (Silver Spring, MD)
- …Technology Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government customer in ... the following tasks: + Tier I and Tier II Help Desk support during normal...Incident, Problem, and Request Management process leveraging the ITIL service framework and best-business practices. + Utilization of ServiceNow… more
- General Dynamics Information Technology (Washington, DC)
- …**ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician . + Delivering excellent customer service and ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair… more
- CACI International (Washington, DC)
- …+ Bachelor's degree with 4 years of relevant experience + Experience in a Help Desk / Service Desk environment + Current DoD 8570 IAT Level II certification ... be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer...JSP Core Build + Tracking, diagnosing, and coordinating help desk support for, and assisting in resolution of, JSP… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to...+ Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge… more
- NANA Regional Corporation (Arlington, VA)
- …and excellent retirement options. **Job Summary:** Suvi is looking for a Technician (Field Service Representative) to support our government client in ... a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and...technical questions from users and escalating them to other service providers as necessary. + Ensures compliance with appropriate… more
- SAIC (Washington, DC)
- **Description** We are currently seeking an experienced, motivated, career and customer service oriented Desk Side Support Technician t to join our team to ... exciting and challenging career with SAIC. Description: + The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues… more
- Leidos (Washington, DC)
- …division customer. The person selected for this position will help to oversee the service Desk and Deskside support technician teams to ensure quality ... range of IT services, including software application support, enterprise infrastructure support, service desk , ITSM, deskside support, remote trial IT support,… more
