- Amazon (Arlington, VA)
- …an experienced, data oriented, talented and highly motivated individual to drive Customer experience within the Finance Operations Global Accounts Receivable ... operational excellence and partnering with Amazon teams to positively impact customer experience . High focus on continuous improvement, innovation and… more
- Amgen (Washington, DC)
- …Join us and transform the lives of patients while transforming your career. ** Senior Manager, Global Customer Experience Business Product Management** **What ... do** Let's do this! Let's change the world! The Sr . Manager will lead the Business Product...Billing in a functional/project lead role + Experience in working with CRM platforms involving customer… more
- ICF (Arlington, VA)
- Description ** Customer Experience Senior Advisor** ICF is a mission-driven company filled with people who care deeply about improving the lives of others and ... and outside of an organization? We're currently hiring a Customer Experience Senior Advisor to...communication channels and materials (including but not limited to customer messaging, presentations, talking points, articles, leader … more
- Northramp LLC (Rockville, MD)
- Customer Experience Consultant + Rockville, MD + Category: IT Service Management + Type: Full-time + Min. Experience : Senior Level Northramp is looking ... for a passionate and skilled Customer Experience (CX) Consultant to join our...mapping to identify pain points, opportunities, and enhancements. + Lead VoC initiatives to collect and analyze customer… more
- BLN24 (Tysons Corner, VA)
- The Customer Experience (CX) Management Consultant will perform research, conduct assessments, and present briefings for improving the customer experience ... solutions. What you bring to the Game: Responsibilities + Customer Experience Domain : 3+ years of...present requirements, testing results, and business outcomes effectively to senior leadership and executives. Experience developing and… more
- Capital One (Mclean, VA)
- Center 1 (19052), United States of America, McLean, Virginia Price Comparison Customer Experience Product Manager, Shopping (Remote-Eligible) We are looking for ... a Price Comparison Customer Experience Product Manager to join our...ideation to production and continually iterate improvements + A customer -first mindset + A strategic thought leader … more
- Capital One (Mclean, VA)
- …improvements, and organizational effectiveness for the newly integrated Customer Experience Operations (CXO) organization. This leader will be accountable ... States of America, McLean, Virginia Director, Cross Functional Strategy, Customer Experience Operations (Hybrid) The **Director, Cross...may include:** + Engage as an extension of the Senior Leader with the organization's customers and… more
- Amazon (Arlington, VA)
- …customers, and working across AWS as #OneTeam. Key job responsibilities As Sr . Customer Advocacy Specialist, you will lead the the effort in driving the ... pace. Join the Gen AI NGDE team as a Sr . Customer Advocacy Specialist! The Worldwide Specialist...aligning cross-functionally to ensure seamless delivery and an exceptional customer experience . Ideally, you're someone who has… more
- Amazon (Arlington, VA)
- …customers, and working across AWS as #OneTeam. Key job responsibilities As Sr . Customer Advocacy Specialist, you will lead the the effort in driving the ... Description Are you ready to lead the world's largest organizations through their GenAI...aligning cross-functionally to ensure seamless delivery and an exceptional customer experience . Ideally, you're someone who has… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Arlington, VA)
- …discussions on where CS resources should be invested to drive the greatest customer experience improvements. Key job responsibilities - Own the end-to-end ... Customer Service (CS) is seeking a self-driven Senior Program Manager to set the strategy for organizational...management of initiatives that improve HC management practices - Lead regular strategic and tactical discussions with the CS… more
- Capital One (Mclean, VA)
- …experience . This role is integral to driving technology innovation and better customer experience at Capital One. Specific responsibilities include, but are ... Center 3 (19075), United States of America, McLean, Virginia Sr . Manager, Product Management, Associate Experience Product Capital One is a technology-driven and… more
- Capital One (Mclean, VA)
- …to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're ... Center 3 (19075), United States of America, McLean, Virginia Sr . Manager, Product Management - Developer Experience ...proficiency in five key areas:** + **Human Centered.** You'll lead sourcing and synthesis of customer discovery… more
- Amazon (Arlington, VA)
- Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Capital One (Mclean, VA)
- …States of America, McLean, Virginia Sr . Distinguished Engineer - Personalized Mobile Experience As a Senior Distinguished Engineer at Capital One, you will ... talent and actively recruiting to keep building our community. Senior Distinguished Engineers are expected to lead ...Expertise: + Serve as the top technical authority on customer experience development, offering guidance and solutions… more
- Amazon (Arlington, VA)
- …programs while collaborating with internal Amazon teams to positively impact the customer experience . This is a high-impact, high-visibility position that ... Description Amazon is seeking a senior -level leader to join its Global...value - Ensure vendors consistently deliver operational excellence, excellent customer experience , flexible capacity, and compliance -… more
- Amazon (Herndon, VA)
- …own need for the best CCaaS solution that works at scale, while improving customer experience . Today, Connect is one of AWS's fastest growing services, ... advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will … more
- TD Bank (Washington, DC)
- …the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience , that is why we believe that all ... our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether… more
- Capital One (Mclean, VA)
- …teams to deliver results that have a direct impact on internal and external customer experience and implement risk solutions to ensure Capital One's continued ... Center 3 (19075), United States of America, McLean, Virginia Sr . Manager, EPX Risk Leader We are...a central player in all the excitement. As a Senior Manager Risk Guide Leader supporting EPX,… more