- Eliassen Group (Washington, DC)
- …and performance optimization within the ServiceNow platform. The architect will lead IT Service Management ( ITSM ) system enhancements, oversee ServiceNow ... within the ServiceNow platform. + Module Enhancements: Design and/or implement end-to-end ITSM , CSM, HRSD and SPM system enhancements to improve overall service… more
- Chenega Corporation (Springfield, VA)
- **Req ID:** 33814 **Summary** **IT Service Management Requirements Lead ** **Springfield, VA** Are you ready to enhance your skills and build your career in a rapidly ... working in the Federal marketplace. The **IT Service Management Requirements Lead ** oversees a small team to manage requirement gathering, process refinement,… more
- SAIC (Washington, DC)
- **Description** The Customer Experience Lead functions as the pivotal Voice of the Customer, with the primary mission of guaranteeing a superlative and consistently ... facets of the Performance Work Statement (PWS). In this dynamic role, the lead will diligently oversee the adherence to Service Level Agreements (SLAs), meticulously… more
- Nightwing (Sterling, VA)
- …getting them to see the value of their ServiceNow investment. Responsibilities include: * Lead & collaborate with customers in their efforts to take advantage of the ... ServiceNow platform to improve their ITSM and ITIL processes * Be a key member...overall engagement team focused on delivering customer outcomes * Lead customer design workshops * Guiding customers in defining… more
- General Dynamics Information Technology (Bethesda, MD)
- …Microsoft **Experience:** 5 + years of related experience **Job Description:** **Team lead - Active Directory/IAM** Seize your opportunity to make a personal impact ... as a **Team lead - Active Directory** supporting the NIH. GDIT is your...and IAM tools. **Desired Skills and Experience:** + ServiceNow ITSM + Service Desk Experience (ITIL) + ITIL Certification… more
- SAIC (Reston, VA)
- …on programs of national importance. We are seeking a highly motivated Service Desk Lead to join our National Intelligence Program leading the Service Desk team as ... 15+ team members within various shifts. The service Desk Lead supervises the day-to-day activities of Service Desk who...+ 5+ years' experience in Service Delivery Management and ITSM + 8+ years' experience managing Service Desk teams… more
- Tau Six (Chantilly, VA)
- …to the US National Security market, has an immediate need for a DevOps Team Lead to oversee a small team of ServiceNow developers for a Department of Defense ... high-visibility DoD customer. We are seeking an experienced and results-driven DevOps Team Lead with a ServiceNow specialization to oversee and guide a team of… more
- NuAxis Innovations (Washington, DC)
- **Desktop Support Team Lead ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated **Desktop Support Team Lead ** for a Full-Time position. **Job Summary:** **Essential Functions:** + Some of… more
- SAIC (Washington, DC)
- …SAIC is currently seeking a motivated, career and customer service oriented Lead Desktop Support Technician to support a role with our federal client. ... The Lead Desktop Support Technician Lead will supervise...X, iPhones, iPads, and hardware. + Previous experience using ITSM tools for ticket tracking + Ability to travel… more
- CACI International (Arlington, VA)
- TOC Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... seeking a Technical Operations Center (TOC) Service Desk Shift Lead to manage a team of technical agents that...experience with Automatic Call Distribution (ACD) system and ServiceNow ITSM ticketing system + Must be able to communicate… more
- Eliassen Group (Washington, DC)
- ** Lead Security Engineer** **Washington, DC** **Type:** Contract-to-Hire **Category:** Security **Industry:** Government **Reference ID:** JN -102024-91210 **Date ... a large federal integrator in the search of a Lead Security Engineer. This position will be a 6-month...security procedures. + Work on IPv6 cyber-related security operations ITSM (ServiceNow) assigned tickets to completion. + Participate in… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …the expertise of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's executive support group. ... integration with a government multi-contractor team. The Primary Technical Control Facility Lead oversees the DoD Technical Control Facility, and it will manage… more
- SAIC (Washington, DC)
- …be able to manager a team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage for the team. + Ability to ... detailed appropriately and dispositioned in a timely manner. + Lead junior, mid, and senior level techs, provide expertise...Familiarity with Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet… more
- TekSynap (Arlington, VA)
- …standards and best practices related to Information Management Operations and with ITSM best practices. + Knowledge in handling and managing incidents and service ... a Top Secret/SCI clearance **Overview** We are seeking a Primary Technical Control Facility Lead to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap… more
- SAIC (Washington, DC)
- …be able to manager a team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage for the team. + Ability to ... + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. + Experience supporting… more
- General Dynamics Information Technology (Fairfax, VA)
- …None **Job Family:** Software Development **Skills:** BMC Helix,BMC Remedy,Communication, ITSM ,Time Management **Certifications:** CompTIA - Security+ - CompTIA ... **BMC Remedy version 20.x** or higher, ITIL methodologies, and ITSM /CMDB/DWP process flows. + Expert familiarity in one or...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- Cayuse Holdings (Arlington, VA)
- …email. + Appropriately triages requests that cannot be resolved at the SD level using ITSM . + Follow up with CISA staff and customers to ensure that issues have been ... issue resolution steps and maintain records of all Service Desk activities in ITSM . + Maintain and update the Knowledge Base with solutions to common technical… more
- Cayuse Holdings (Arlington, VA)
- …email + Appropriately triages requests that cannot be resolved at the SD level using ITSM + Follow up with CISA staff and customers to ensure that issues have been ... and maintain records of all Service Desk activities in ITSM + Maintain and update the Knowledge Base with...24/7/365 operations **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office environment + Must… more
- CGI Technologies and Solutions, Inc. (Leesburg, VA)
- …required to design, architect and optimize ServiceNow applications as well as lead business development activities related to ServiceNow by working in close ... implementation from inception to delivery * Prior experience with ITSM tools * Experience working with Agile teams *...skills required: * 3 - 5 experience with ServiceNow ( ITSM , ITOM, Discovery, HR or other modules) * Extensive… more
- Leidos (Reston, VA)
- …skillsets. Lastly the SA has exceptional communication skills that allows them to lead collaboration across teams and document the solution for high level leadership ... a DoD Clearance at the Secret level. Primary Responsibilities *Serve as a lead technical architect across the 'new business' pursuit lifecycle and within an… more