- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for Service Desk Tier 3 for our US Mint contract. This position will be located in Washington, DC and will be a ... USD $120,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5763/ service - desk --engineer- tier - 3 /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...troubleshooting **Job Locations** _US-DC_ **Posted Date** _2 weeks ago_ _( 3 /4/2025 3 :33 PM)_ **_Job ID_** _2025-4834_ **_Category_**… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service ... applications, and services, following documented procedures and escalating unresolved issues to Tier 3 staff. + Adhere to established escalation protocols,… more
- Leidos (Rockville, MD)
- …who provide unmatched support to our clients. **Primary Responsibilities** **:** + Provides Help/ Service Desk support to end users on a variety of issues. ... impact? Leidos currently has an opening for a **Help Desk Analyst ( Tier 1)** . This is...job. **Please Note:** **This position is covered under the Service Contract Act and is subject to minimum wage… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer service ... None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support,Information Technology (IT) Support **Experience:** 3 + years… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service...Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate… more
- ICF (Reston, VA)
- Description ICF International is seeking a Manager, IT Service Desk , to work in our Corporate Information Technology (CIT) organization based in Reston, VA. ... ICF's This role would manage a Tier 3 expert level analysis and technical support group on the Service Desk . This role will work with other technical… more
- General Dynamics Information Technology (Washington, DC)
- …/ HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service and ... * Security Clearance Level: Active Top Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be required le)** The likely… more
- TekSynap (Chantilly, VA)
- … Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer's ... service catalog and support for other IT service management functions. The Help Desk Support...andmodifiesproducts to customer requirements + Provide expert and second tier technical support for the installation and repair of… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Distributed Solutions Inc. (Reston, VA)
- …calm under pressure. + Experience working with multi-tiered ticket handling/resolution systems. + Provide tier 2 and tier 3 IT support. + Collaborate with ... Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead. DSI is a growing small business dedicated...providing professional and efficient helpdesk support. A strong customer service mindset is the key to succeeding in this… more
- ManTech (Springfield, VA)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... customer service skills and practices. + Experience contributing to a service desk technical knowledge base. **Preferred Qualifications:** + Proficient with… more
- Dentons US LLP (Washington, DC)
- …proper escalation flows. + Provide technical advice on escalations between the Service Desk , TSS, and tier 3 teams. + Specify systems, processes, and ... IT Service Delivery Lead. This position will supervise the Firm's service desk team, their processes and their support readiness in our everchanging and fast… more
- Interactive Government Holdings, Inc. (Fort Belvoir, VA)
- …citizen to perform the required support. Must have, or be able to be awarded, a Tier 3 background check prior to commencing work. Shall be able to read, write, ... forward Help Desk cases to appropriate case manager within three ( 3 ) business days. Review all facts concerning After-the-Fact TA request, document and… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- HighPoint (Tysons Corner, VA)
- Customer Service Representative HighPoint Digital's professionals focus exclusively on helping government agencies and companies implement their most critically ... strategic initiatives. The role of Customer Service Representative contributes to HighPoint by delivering...Work on multiple projects simultaneously in a Call Center/Help Desk environment + Deal with a variety of people… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Chenega Corporation is… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems...perform essential job functions: + Prolonged periods of computer desk work. + Dexterity of hands and fingers to… more
- TekSynap (Washington, DC)
- … system administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/2 support services, end-user support, Desktop services ... management on program + Demonstrate IT experience within past 3 years of similar size/scope + Experience in supervising...to include, but not limited to Asset Management + Service Desk **REQUIRED QUALIFICATIONS** + Minimum Bachelor's… more