- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support a...Administrator will:** + Serve as an Escalation point for Tier II help desk . +… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... two-week coverage - Onsite in downtown Washington, DC three ( 3 ) days per week; Monday through Friday. We offer...and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** at GDIT. Shape what's ... subversive activities. **MEANINGFUL WORK AND PERSONAL IMPACT** As a ** Help Desk Analyst Tier 2**...support specialists. + Check in with the VIP section 3 times a day 8am, 11am & 2pm +… more
- GovCIO (Washington, DC)
- …to perform basic device functions on their own. + Answer incoming customer calls into the Tier 1 Help Desk + Create, update, and close customer tickets in ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7027/associate-service- desk -technician-%e2%80%93- tier -i-%28sca-shift-1-%26- 3 %2c-sun%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... onsite in downtown Washington, DC a minimum of three ( 3 ) days per week - 80 hours per 2-week...and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer… more
- Koniag Government Services (Washington, DC)
- …time off, and more. Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II ... managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email,...degree (AS/AA) with 1 year of experienceOR + Minimum 3 years of related help desk… more
- Koniag Government Services (Washington, DC)
- …but are not limited to:** + Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III (eg, Tier I ... Systems,LLC,** a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and...(phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues ... Secret Clearance Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1... to 5 years in IT support or related help desk environments * Education: High School… more
- SAIC (Washington, DC)
- …Other duties as assigned. **Qualifications** + High School and 1-2 years of sufficient IT help desk / technical service experience supporting a service desk ... support of the US Department of Transportation. The DOT Tier 1 agent is the first line of contact...US. **Responsibilities:** + Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails,… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and categories to identify trends ... ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- IntelliDyne (Washington, DC)
- …Minimum 8 years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT ... Deskside Support Manager- Tier 2 Status: Exempt Location: Washington, DC (Hybrid 3 days onsite/2 remote) Salary Range: $110k to $130k Clearance: Secret… more
- NANA Regional Corporation (Arlington, VA)
- …environment. + Develop expertise in the software tools. + Travel up to 25% to deliver training. ** Help Desk Support:** + Provide Tier I and Tier II ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. + Thoroughly document… more
- CACI International (Chantilly, VA)
- …IT operations in lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. Proven ... restart services and hardware when needed, and coordinate with Tier 2/ 3 teams to address complex problems....such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft… more
- Belay Technologies (Laurel, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and...weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid… more
- CACI International (Laurel, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I ( Help Desk ) problem identification, diagnosis and ... users in accessing and using IT systems + Provide Tier I ( Help Desk ) and...experience supporting applications in the SIGINT environment. + Three ( 3 ) years' experience installing software packages such as .iso… more
- Leidos (Reston, VA)
- …installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier 3 support (75% and 25% respectively). * The candidate ... ServiceNOW, SharePoint). * Prior experience in a Network Operations Center environment or Tier 2/ 3 Helpdesk. * Cisco, Palo Alto and/or Juniper Tier 1… more
- Pacific Northwest National Laboratory (Washington, DC)
- …+ Absence Management + Payroll (US) + Employee & Manager Self-Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning Expertise across all areas is ... 5 years of relevant experience -OR- + PhD and 3 years of relevant experience -OR- + AA and...this credential, new employees must successfully complete the applicable tier of federal background investigation post hire and receive… more
- Leidos (Fort Belvoir, VA)
- …determine corrective actions, and resolve technical issue while actively working with Tier 2/ 3 . + Documentation: Maintain accurate records of problems, their ... update knowledge base articles related to problem tickets to help Service Desk and other support teams...this job requisition will remain open for at least 3 days with an anticipated close date of no… more