- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/ II to troubleshoot, diagnose, and resolve a diverse range of IT ... $150,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4751/it-operations-staff-%28help- desk - tier -i- ii %29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-VA-Chantilly_ **ID**… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative ... issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the… more
- Gama-1 Technologies (Silver Spring, MD)
- …manage, and configure Windows 10/11 Image support + At least 3 years of experience for Help Desk Tier II onsite and remote support experience in a medium ... needed during times of surge (this will include desktop Tier II activities or Tier ...Physical Demands + Prolonged periods of sitting at a desk and working on a computer + Frequent use… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier...and operating environment. Qualifications: + DOD 8570 IAT Level II or higher certification required (ie, Security+ CE) + ... Salary: $55,000.00 - 58,000.00 Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. + Create a customer incident in Remedy,… more
- Red River (Chantilly, VA)
- …directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead...and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and… more
- General Dynamics Information Technology (Arlington, VA)
- …Active Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- NANA Regional Corporation (Arlington, VA)
- …environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- Leidos (Washington, DC)
- …The National Security Sector of Leidos has a career opportunity for an upcoming ** Help Desk Support Specialist** position. This position will be part of a ... related) for both on-site and off-site personnel. **Primary Responsibilities:** + Provide Tier I/ II contact and incident resolution to customers with hardware,… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …of Justice. The program provides a range of IT services, including help desk , deskside support, Windows workstation engineering and maintenance, managed ... where a ticket has been dispatched from the Service Desk or identified by the on-site user base *...a Public Trust clearance * Past experience providing IT ( Tier II ) support in a Windows office… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …and problems. + Develop and maintain an automated, on-line, easily accessible, user self- help feature or knowledge base (ie, " Tier Zero") capability including a ... Yes **Job Description:** **General Dynamics IT** is seeking an **Enterprise Service Desk Lead** to support large-scale migration and operations on a large,… more
- Epsilon, Inc (Alexandria, VA)
- …aforementioned conditions. + Two (2) or more years of experience in a Call Center/ Help Desk environment. + Direct experience with Active Directory; ServiceNow or ... class customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident monitoring (MI),… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Information Assurance Analyst II ** **Who is Epsilon:** Epsilon is an IT...assessments, and security audits to identify security gaps. + Help develop and maintain security documentation, including system security… more
- Steampunk (Mclean, VA)
- …In this position, you will be responsible for performing Tier II / Tier III troubleshooting for the Steampunk Support Desk . In addition, you will work ... hire orientations with new IT technology configurations, software, and remote access + Provide Tier II & Tier III troubleshooting for Steampunk technology… more
- Parsons Corporation (Chantilly, VA)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 (Service Desk ) and Tier 2 (Escalation) problem ... security challenges in the space domain? We need your help . Our Team is looking for a **System Administrator**...be the first line of defense in resolving service desk issues and providing support for hardware complications. Install,… more
- NANA Regional Corporation (Fort Belvoir, VA)
- …(including operating system updates). + Assist Service Desk technicians as needed with Tier I and Tier II troubleshooting. + Patching of desktop systems, ... DOD TS/SCI (as recorded in DISS). + Currently possess DoD 8570.1-M IAT Level II . + Currently possess a Computing Environment certification or must be obtained within… more
- IT Partners,Inc (Herndon, VA)
- …Remote, Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...or be able to achieve Cyber Security Workforce Certification, IAT- II . Benefits Since 1993, ITP has been providing reliable,… more
- BAE Systems (Sterling, VA)
- …metrics on O&M tasks and queues + Manage the O&M team to ensure complete help desk coverage, professional communications, and on-time delivery to meet all stated ... modeling environment. You will provide remote resolution support for TIER 1/2/3 support of Unix/Windows workstations and servers operating...a team of 5 + Experience managing O&M teams, help desk support, and MSP engineering work… more
- IT Partners,Inc (Herndon, VA)
- …Systems Admin Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- IT Partners,Inc (Herndon, VA)
- …na/ Benefits Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- Parsons Corporation (Chantilly, VA)
- …Special Access Program (SAP) activities. + Provides Subject Matter Expert (SME) support to Tier 1 (Service Desk ) and Tier 2 (Escalation) problem ... security challenges in the space domain? We need your help . Our team is looking for a **System Administrator.**...hire + Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months… more