- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and resolve a diverse range of IT issues ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4751/it-operations-staff-%28help- desk - tier -i-ii%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-VA-Chantilly_ **ID** _2024-4751_… more
- Insight Global (Washington, DC)
- …against networks and critical national assets. Responsibilities include: Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or ... Job Description We are seeking a talented Service Desk Analyst to support a Federal program. The...-5 years of IT experience -Must have an active Top Secret with ability to obtain aQ… more
- General Dynamics Information Technology (Washington, DC)
- …**Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret /SCI **Public Trust/Other Required:** None **Job Family:** Systems ... Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:**...months of starting + **Security Clearance Level** : Active Top Secret with SCI Eligibility + **Required… more
- General Dynamics Information Technology (Washington, DC)
- …4+ years' experience leading a Service Desk + Security Clearance Level: Active Top Secret + Certification: ITIL v3 or ITIL v4 Certification and a Security+ ... Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret /SCI **Public Trust/Other Required:** None **Job...At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager you will help … more
- General Dynamics Information Technology (Washington, DC)
- …of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret /SCI **Job Family:** Program Management **Skills:** Hiring,People ... At GDIT, people are our differentiator. As a Service Desk Program Manager you will help ensure...in a fast-paced environment + Security Clearance Level: Active Top Secret with eligibility for SCI +… more
- V2X (Springfield, VA)
- …challenges with integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our ... required to be onsite. The position requires an active Top Secret /SCI clearance and the ability to...years of experience working in an enterprise IT Service Desk or Help Desk role.… more
- Tesla Laboratories. Inc. (Vienna, VA)
- Active Top Secret Clearance Required The position is on...Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus + Azure VDI, ... with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support....and communications skills + US Citizenship necessary + Active Top Secret Clearance REQUIRED Benefits Paid vacation… more
- General Dynamics Information Technology (Chantilly, VA)
- …Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,Technical Support,Troubleshooting,Writing **Experience:** 5 + ... Record events, problems, status information, and resolutions in the help desk system. + Assist with manual...problem-solving, and analytical skills + **Security Clearance Level** : Top Secret /SCI with Polygraph + **Preferred Skills:**… more
- Distributed Solutions Inc. (Reston, VA)
- …origin, sexual orientation, gender identity, disability, or protected veteran status. Keyword: Help Desk Lead TS /SCI with Polygraph From: Distributed ... Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead. DSI is a growing...Experience working with multi-tiered ticket handling/resolution systems. + Provide tier 2 and tier 3 IT support.… more
- Koniag Government Services (Arlington, VA)
- …or other technical certifications. + Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician. **Working Environment & Conditions** This ... ServiceNow and/or Remedy. + 2 years of experience doing Help Desk operations. + knowledge/experience in resolving...tools. + a high school diploma. + An active Secret clearance (clearable up to Top - Secret… more
- TEKsystems (Arlington, VA)
- * This position requires the ability obtain and/or have active DoD Clearance ( Secret , Top Secret , Top Secret /SCI) * Because an active or interim DoD ... clearance is/will be required, US Citizenship is required A TS /SCI Clearance and an IAT II Certification (eg CompTIA...* Clearance Required: US Department of Defense (DOD) issued Top Secret clearance with SCI. * Strong… more
- CACI International (College Park, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... Time Type: Full time Minimum Clearance Required to Start: TS /SCI with Polygraph Employee Type: Regular Percentage of Travel...users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- …problems into technical or functional system requirements . Provide direct user support ( Tier 1/2 service desk ) . Develop process improvement recommendations and ... **Business Analyst TS /SCI with Poly REQUIRED** **Category:** Business Consulting, Strategy...and the wisdom to know when to ask for help . Strong problem-solving and analytical skills . Ability… more
- NANA Regional Corporation (Arlington, VA)
- …training to new or first-time users in a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and Tier II ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. + Thoroughly documents… more
- Stratus Solutions (College Park, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... * Provide assistance to users in accessing and using IT systems. * Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …to operate (ATO) documentation and processes in accordance with client policies and guidance. * Provide Tier 2 and 3 help desk support as defined by the ... **Sr. Database Architect Active TS /SCI REQUIRED** **Category:** Software Development/ Engineering **Main location:**...typically does not hire individuals at or near the top of the range for their role. Compensation decisions… more
- NANA Regional Corporation (Fort Belvoir, VA)
- …Apply security patches, IAVAs, STIGS, and updates (including operating system updates). + Assist Service Desk technicians as needed with Tier I and Tier II ... junior technicians as directed. **Qualifications** + High School diploma/GED. + Active DOD TS /SCI (as recorded in DISS). + Currently possess DoD 8570.1-M IAT Level… more
- ManTech (Washington, DC)
- …problems, questions, and use. + May provide training and guidance to more junior help desk personnel. + Provides resolutions to out of the ordinary issues ... is seeking a motivated, career and customer-oriented **Senior** **Service Desk Specialist - Cleared Tier 2** to...be a US citizen + Must hold an active Top - Secret clearance **Physical Requirements:** + Must be… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …**Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public relations ... issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- Leidos (Washington, DC)
- …The National Security Sector of Leidos has a career opportunity for an upcoming ** Help Desk Support Specialist** position. This position will be part of a ... IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army...is based at the Pentagon and requires an active Top Secret SCI DoD security clearance. In… more