- Shuvel Digital (Washington, DC)
- …and efficient service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer (Junior) to join our team ... Services (USCIS) in the delivery of their Information Technology ( IT ) systems, with a primary focus on the Verification...supporting this contract. The Help Desk Engineer will troubleshoot issues to… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... + Aid with the relocation and implementation of user IT equipment. + Aid with relocation for workstation cabling...be available to work non-standard hours. + Comfortable with desk side support. + Must be a team player.… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... + Aids with the relocation and implementation of user IT equipment + Aids with relocation for workstation cabling...be available to work non-standard hours + Comfortable with desk side support + Must be a team player… more
- Deloitte (Washington, DC)
- …+ Provides support to end users on a variety of issues + Identifies, researches, and resolves technical problems + Responds to telephone calls, email, and personnel ... requests for technical support + Documents, tracks, and monitors the problem to ensure a timely resolution The Team The US Systems Engineering Offering delivers large scale software applications and integrated systems and assists its clients with architecture… more
- Chenega Corporation (Arlington, VA)
- …and assist other departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk ... Tier 1 Help Desk Analyst Arlington, VA ....provides mission-critical services in Cybersecurity, Systems Engineering and Integration, IT Operations Support, Software Development, and Program Management. Job… more
- National Gallery of Art (Washington, DC)
- …As the IT Specialist, you will: Process Improvement: Continuously evaluates help desk operations and suggests improvements for efficiency, user satisfaction, ... Summary The Help Desk Manager is responsible for...updates, and upgrades for Oracle Financial applications, working with IT and finance teams to ensure minimal disruption. Provides… more
- General Dynamics Information Technology (Arlington, VA)
- …cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP DESK SPECIALIST WILL MAKE AN ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help ...Desk Specialist** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …4 years additional service desk or IT experience for degree) + 3 years Help Desk or IT experience + At least 1 year experience as a help ... desk supervisor or 2 years as a help desk lead + Solid technical and...simplistic grade school language for end users of complex IT systems and projects. + Candidate must be able… more
- General Dynamics Information Technology (Arlington, VA)
- …1+ years of related experience on Service Desk **Required Technical Skills** : IT experience supporting Help / Service Desk **Certifications** : Must ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware,Customer Service,Phone Support,Technical… more
- TekSynap (Washington, DC)
- …the highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of ... QA findings. + Stay current with industry trends and best practices in IT help desk operations and quality assurance. + Maintain effective communication with… more
- CACI International (Washington, DC)
- …+ 3+ years of experience in a similar IT support role + Experience with help desk ticketing systems, preferably Symantec Service Desk + Knowledge of ... Tier 1 Help Desk Specialist, Senior Job Category:...point of contact for our valued customers, providing essential IT support and ensuring smooth operations. This role offers… more
- CACI International (Washington, DC)
- Tier 1 - Help Desk Specialist Mid Job Category:...similar IT support role + Experience with help desk ticketing systems, preferably Symantec Service ... the United States Capitol Police as a Tier I Help Desk Specialist. Serve as the first... Desk + Knowledge of IT service management best practices + Ability to identify… more
- TekSynap (Chantilly, VA)
- …catalog and support for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice and guidance on installation, ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech** willperformor provide...Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and… more
- NVR (Reston, VA)
- Help Desk Technician Job Category Information...of IT experience. + Experience with a Help Desk technical support team. + Hardware ... Apply Now (https://phg.tbe.taleo.net/phg01/ats/careers/v2/applyRequisition?org=NVRINC&cws=52&rid=34359) NVR is looking for a talented Help Desk Technician to work on-site in… more
- TekSynap (Washington, DC)
- …**S** + Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience ... expectations and contractual obligations. This role requires a deep understanding of IT help desk operations, strong analytical skills, and the ability to… more
- Arena Technical Resources, LLC (Washington, DC)
- …proactive in continuously improving the Firm's devices. - Serves as an extension of the Firm's IT Help Desk , providing L1 / L2 support for the Firm's ... devices, namely in the DC office. Proactively engages with IT Help Desk and Regional IT Services Technicians to share knowledge and trends, troubleshoot… more
- Cayuse Holdings (Andrews AFB, MD)
- …outcomes. **Primary Focus** The Helpdesk Technician will support end users for the ANGRC IT Help Desk Support Services. All duties and responsibilities ... the Core Values of Cayuse. **Responsibilities** + Meet daily IT operational requirements of approximately 1400 ANGRC users. 900-1200...Ensure the end user is notified directly by a help desk representative prior to closing a… more
- Chenega Corporation (Springfield, VA)
- …system for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for ... in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA....Respond to email or chat messages for customers seeking help . + Walk customers through the problem-solving process. +… more
- Leidos (Bowie, MD)
- …Providing support for implementing IT enhancements and undertaking project work. + Handling IT Help Desk calls and emails, ensuring all interactions are ... MD office. The candidate will be part of an IT and Information Assurance team responsible for the design,...remediation; extending IAVA patches and security updates on various IT and network systems. + Participating in the creation… more
- BAE Systems (Mclean, VA)
- …of standard practices for operation and sustainment of on-prem, cloud, and hybrid enterprise IT including help desk operations + Experience with ITILv3 and ... is seeking a Solution Architect responsible for Enterprise Information Technology ( IT ) vision, leadership, and program support across existing programs and new… more