- General Dynamics Information Technology (Washington, DC)
- … IT Service Delivery solutions to SEC. Currently; we are seeking an ** Service Desk Operations Manager.** The selected candidate must a US Citizen ... None **Job Family:** Business Operations **Skills:** Help Desk Operations ,Information Technology ( IT ) Infrastructure,...single point of contact (POC) for support issues involving IT support, service desk and… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …or equivalent relevant experience + 5 plus years in the IT Operational areas ( Service Desk , Operations , etc) + 3 plus years computer operations ... calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day management of… more
- CACI International (Forest Heights, MD)
- …10% Type of Travel: Local * * * CACI is seeking an experienced Enterprise IT Service Desk Manager to manage operations for a 24x7x365 service desk ... Provide thorough triaging of tickets by liaising with other IT teams + Assist other IT teams...resolving tickets + Act as escalation points for the Service Desk operations **Required Qualifications:**… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …desktops, and associated hardware or software. + Operational Excellence: Maintain and enhance the IT service desk operations , ensuring SLAs are met ... We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II totroubleshoot, diagnose, and resolve a diverse range of IT issues ... an onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service excellence. A pivotal position… more
- CACI International (Arlington, VA)
- Technical Operations Center Service Desk Agent...through the ServiceNow service management software. The IT Service Desk supports a nearly ... Type of Travel: None * * * The Technical Operations Center (TOC) Service Desk ... Agent provides mid-level support for an Information Technology ( IT ) Service Desk which receives… more
- CACI International (Arlington, VA)
- Sr. Technical Operations Center Service Desk ...through the ServiceNow service management software. The IT Service Desk supports a ... of Travel: None * * * The Sr. Technical Operations Center service desk agent... agent provides high-level support for an Information Technology ( IT ) Service Desk which receives… more
- Shuvel Digital (Washington, DC)
- … service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer (Junior) to join our team supporting this ... term (5-year) contract involves multiple teams providing Development, Security, and Operations (DevSecOps) services to support the United States Citizenship and… more
- Koniag Government Services (Vienna, VA)
- …ITU processes. + Evaluate and recommend adoption of new or enhanced approaches to delivering IT Service Desk services as well as enhanced support for ... Manager is to assist and oversee the support of operations and IT systems for our government...(SOP) as they relate to the Service Desk as well as the IT Unit… more
- US Agency for Global Media (Washington, DC)
- Summary This IT Service Desk Manager position...critical IT issues and incidents; Experience in service desk operations management including ... including software, hardware, and project-based activities. Responsibilities As a IT Service Desk Manager, you...the position and includes all of the following: Improving service desk operations including … more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …**Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology ( IT ) Systems,Troubleshooting **Experience:** 7 + ... of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required**… more
- Koniag Government Services (Vienna, VA)
- …spending accounts, paid holidays, three weeks paid time off, and more. The service desk lead is responsible for managing daily operations of the service ... Standard Operating Procedures (SOP) as they relate to the Service Desk as well as the IT Unit and support a standard SOP auditing process to ensure processes… more
- General Dynamics Information Technology (Washington, DC)
- …business stakeholders: The service desk manager is the face of service - desk operations to management and business stakeholders. Effective verbal and ... Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...safe and tomorrow is smarter. Our work depends on Service Desk Manager joining our team to… more
- General Dynamics Information Technology (Arlington, VA)
- …requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. POSITION IS CURRENTLY ... Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations . + **Location:** Onsite in Arlington, VA +… more
- GovCIO (Washington, DC)
- …GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in ... DC and will be a fully onsite position. **Responsibilities** + Responsible for managing Service Desk operations -day-to-day operations + Ensures maximum… more
- SAIC (Sterling, VA)
- **Description** We are currently seeking a motivated, career and customer oriented Service Desk Agent to begin an exciting and challenging career with SAIC. ... software at customer sites. May be directed by Help Desk , Service Desk or script...and experience + Familiarity with network infrastructure + Help Desk may be required to switch operations … more
- William C Brown Inc (Bowie, MD)
- … Center (EOC) Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud ... customer related activities including troubleshooting calls and scheduling of operations & maintenance activities. As a secondary role, the...management. + Hands on experience being part of an IT service desk team. +… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge...incidents and service requests using the current IT Service Management tool (ServiceNow). + Ensures… more
- Koniag Government Services (Vienna, VA)
- …paid holidays, three weeks paid time off, and more. The service desk representative is responsible for performing daily operations of the service ... **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support… more
- American Systems (Chantilly, VA)
- …Government. Responsible for performing Tier 1 troubleshooting under the supervision of the Service Desk Manager. Duties include basic computer help desk ... 1 troubleshooting for DoD and Federal Government customers under the supervision of the Service Desk Manager. + Provide professional customer service and… more