- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs… more
- CACI International (Arlington, VA)
- …CACI is seeking an ITSM Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT ... The successful candidate will be responsible for designing and implementing IT Service Management ( ITSM ) processes, conducting maturity assessments,… more
- CAI (Washington, DC)
- …in TX). **What You'll Do** + Provide leadership in the development and management of IT Service Management ( ITSM ) projects + Promote IT ... provide leadership and develop and manage projects which promote IT Service Management principles and...to Project Management best practices + Utilize ITSM service tools such as ServiceNow and… more
- Insight Global (Springfield, VA)
- …of the following certifications: PMP, Agile Scrum Master, SAFe, IT Infrastructure Library (ITIL), IT Service Management ( ITSM ), IT Asset ... (Sunflower) to ServiceNow, ensuring the platform and its ITAM, ITSM , ITOM, ITBM modules are optimized to meet TSA's...points within ServiceNow. * Develop optimization strategies for ITAM ( IT Asset Management ) to replace the legacy… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- General Dynamics Information Technology (Falls Church, VA)
- …hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. **HOW A SERVICE ... exhibiting expertise, courtesy, timeliness, and professionalism. This is an IT Service Management contract in...AGENT WILL MAKE AN IMPACT:** + Provide Tier 2 IT operations control support using ITSM ticketing… more
- TekSynap (Washington, DC)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + IT Service Management ( ITSM ) + Proficient in managing and maintaining ITSM modules, ... operations team. This role requires an individual with a strong background in IT Service Management ( ITSM ), system integration, platform knowledge, and… more
- Parsons Corporation (Centreville, VA)
- …role, with at least 5 -8 years in a leadership position. + Strong knowledge of IT service management ( ITSM ) frameworks and best practices. + Excellent ... and implement solutions. + Stay updated with industry trends and advancements in IT service management . + Lead initiatives to enhance service delivery… more
- ICF (Reston, VA)
- …experience working directly with software licensing models, hardware lifecycle management , and IT service management ( ITSM ) frameworks. + 3+ years ... Description The IT Asset Management (ITAM) Analyst ensures...with overall business objectives. **Key Responsibilities** : Asset & Service Management + Process asset and … more
- Guidehouse (Springfield, VA)
- …Agile Scrum-master certification, SAFe certification, IT Infrastructure Library (ITIL) certification, IT Service Management ( ITSM ) certification, or ... with prospective new clientele as it relates to the field of technology management , IT strategy and/or analytics. + Demonstrated facilitation and presentation… more
- SAIC (Washington, DC)
- …diligently oversee the adherence to Service Level Agreements (SLAs), meticulously analyze IT Service Management ( ITSM ) system tickets to pinpoint ... are met or exceeded to meet customer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPS to… more
- TekSynap (Silver Spring, MD)
- …ability to lead and develop teams in a customer-focused environment. + Demonstrated experience in IT Service Management ( ITSM ), with a track record of ... the SBITS contract, TekSynap provides a Service Desk, Infrastructure Management , Security Support Services, IT Inventory Services, SharePoint Support, … more
- Intermountain Health (Washington, DC)
- …in Service Management Architecture. The ideal candidate should be proficient in: IT Service Management ( ITSM ), HR Service Delivery (HRSD), ... best practices, ServiceNow platform expertise, including designing, configuring, and optimizing workflows IT Operations Management (ITOM) or IT Business … more
- Capital One (Mclean, VA)
- …(AWS, GCP, Azure) + 5+ years of experience in IT Asset Management (ITAM) , IT Service Management ( ITSM ), IT Risk Management domains + 5+ ... United States of America, McLean, Virginia Director, Software Engineering - Assets Management We are seeking a Director of Software Engineering who is passionate… more
- Department of Energy (Germantown, MD)
- …compliance standards, and federal regulations. Recommend improvements to cloud services utilizing the IT Service Management ( ITSM ) framework. Provide ... for this position is defined as meeting ALL of the following: Implementing IT Service Management ( ITSM ) best practices (ie developing strategic… more
- Fannie Mae (Reston, VA)
- … tools and systems * Familiarity with the ITIL Framework, IT Governance, and IT Service Management ( ITSM ). * Familiarity with logistical and ... stakeholders to ensure hardware is discoverable or manually added to the asset management repository. * Maintains accurate records of IT assets, including their… more
- Fannie Mae (Reston, VA)
- … tools and systems * Familiarity with the ITIL Framework, IT Governance, and IT Service Management ( ITSM ). * Familiarity with logistical and ... IT assets and provide support during internal and external audits related to IT Asset Management governance. * Analyzes data trends and patterns to identify… more
- System One (Springfield, VA)
- …assets, and drive cost savings by implementing the full range of ServiceNow capabilities, to include IT Service Management ( ITSM ), IT Operations ... Management (ITOM), IT Asset Management (ITAM), IT Business Management ...and configuration of ServiceNow applications and modules, product development, service automation, and system integration. Lead or mentor junior… more
- Leidos (Alexandria, VA)
- …knowledge of desktop software applications such as web browsing and client software, and IT Service Management ( ITSM ) software. + Extensive experience ... team, and support to peers toward improved processes and results. + Experience with IT Service Management ( ITSM ) ticketing systems such as ServiceNow. +… more
- EM Key Solutions, Inc. (Washington, DC)
- …contract that directly oversees the T&E Team supporting the T&E PSB + Set the IT Service Management ( ITSM ) Practice strategy, lead tactical execution, ... with automated test tools and DevSecOps concepts + Experience defining and executing an IT Service Management ( ITSM ) program Clearance: A Public Trust or… more