- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Insight Global (Washington, DC)
- Job Description An employer is looking for a Service Desk Technician to sit in SW Washington DC in support of a large government healthcare contract. The ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- Indigo IT, LLC (Washington, DC)
- …the time-sensitive needs of premier users (ie, VIPs and executives) including prompt responses to Tier 2 service desk escalations. + Provide full support ... both deskside support services and by serving on the Walk-Up Service Desk . + Provides Tier 2 AV/VTC support for routine support requests. + Tracks the… more
- Leidos (Chantilly, VA)
- **Description** Leidos has an exciting opening for you as our next Tier 2 Service Desk /Systems Administrator. Your job will be supporting as a Linux ... will work in a team environment while demonstrating strong cross functional collaboration across Tier 3 and ISP teams. Individuals in this role may be required to… more
- Red River (Chantilly, VA)
- …we offer. How will you contribute to making an impact? Join our team as the Help Desk Lead/Supervisor ( tier 2 ) and take the lead in an exciting role at ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk ...Help Desk Institute's HDA* certification + Customer Service Representative Certification **Experience:** At least 2 ... so join our team NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a Full-Time position. **Job Summary:** The … more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join our team ... in the Herndon, VA. This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join...ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- Stratus Solutions (Washington, DC)
- …USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...technical staff, and Government. Expected Shift Schedule: 6:00am - 2 :30pm What we are desiring from you (ie the… more
- Stratus Solutions (Washington, DC)
- …with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate information in an ... things you may do on any given day): Provide Tier I support for requests for service ...to reduce future problems Expected shift schedule: 6:00am - 2 :30pm You will excel in the role if You… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II totroubleshoot, diagnose, and resolve a diverse range of IT issues across ... (or commensurate experience) + Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing… more
- Gama-1 Technologies (Silver Spring, MD)
- …Provide surge support to other teams as needed during times of surge (this will include desktop Tier 2 activities or Tier 3 activities) + Work a high volume ... is part of a larger team of IT Customer Service professionals, engineers and managers who follow the ITIL...+ Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT… more
- Red River (Arlington, VA)
- …the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and… more
- Ankura (Washington, DC)
- …The Senior Service Desk Technician is responsible for ensuring consistent, world-class Tier 2 support of all Ankura end users. The Service Desk ... and cost effective manner. Examples include laptops, email, the service desk , network connectivity, fileservers, phones, servers...required on a limited basis. Responsibilities: + Provide remote Tier 2 support and utilize ticket tracking… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to ... Amentum is seeking ** Tier 2 ** **IT Support Technicians** to...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- SAIC (Washington, DC)
- …include: Headquarters Executive Help Support, Enterprise Operations Center (EOC), Tier 2 , Field Support, Service Desk , Video Teleconferencing (VTC), and ... this position will transition to a hybrid schedule of 3 days onsite, 2 days remote per week. **Duties and Responsibilities:** + Provides day-to-day management and… more
- Leidos (Rockville, MD)
- …administrator and deskside technical support at our customer site as a **Deskside Technician ( Tier 2 ).** **Routine Duties Will Include:** + This person will be a ... systems in the environment. + Provide technical guidance to Tier 2 and Tier 3...user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user… more
- Georgetown Univerisity (Washington, DC)
- …At Georgetown, students learn the law in the place where laws are made. The Tier 2 Support Technician works in a team environment to provide quality customer ... resolve computer problems, documenting and communicating activities and solutions within our service desk ticketing system and knowledgebase, as well as directly… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer service ... None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support,Information Technology (IT) Support **Experience:** 2 + years… more