- TekSynap (Silver Spring, MD)
- …a Public Trust **Preferred Qualifications** + CompTIA A+ CompTIA Security **Overview** We are seeking a Tier II Help Desk Specialist to join our team ... Familiarity with TCP/IP, DNS, DHCP, VPNs, and basic network troubleshooting to help diagnose and resolve connectivity issues. + Active Directory: Experience with… more
- NANA Regional Corporation (Arlington, VA)
- …environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst...+ Three years relevant experience + DoD IAT Level II Certification is required. + DoD Secret Clearance is required. ... IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst...Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret… more
- General Dynamics Information Technology (Bethesda, MD)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with ... **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 +… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech ... environment and effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- General Dynamics Information Technology (Arlington, VA)
- …Active Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- General Dynamics Information Technology (Falls Church, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication, Help Desk Administration, ... Help Desk Operations,IT Service Desk ,Teamwork **Certifications:** CompTIA Security+ CE Certification - CompTIA, ITIL...a IT Operations Specialist to provide timely and professional Tier II support to users. To be… more
- Leidos (Washington, DC)
- …will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to Service Level ... Working closely with team members, including back office, Level II /III personnel, to diagnose, determine corrective actions, and resolve...daily, weekly, and monthly reports on help desk team's productivity + Document Tier I… more
- General Dynamics Information Technology (Arlington, VA)
- …a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To be successful in this position you need ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service, Help ...modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... general questions + Creates helpdesk request for escalation to Tier II and Tier III...be available to work non-standard hours + Comfortable with desk side support + Must be a team player… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... general questions. + Creating helpdesk request for escalation to Tier II and Tier III...be available to work non-standard hours. + Comfortable with desk side support. + Must be a team player.… more
- TEKsystems (Fort Belvoir, VA)
- …customer service o Attempts to resolve as many incidents during the first contact, or at Tier I and Tier II . Efficiently escalates incidents to Tier ... 2) Security+ CE or Equivalent 8570 Cert 3) Service Desk experience Work is at multiple locations: Ft. Belvoir,...and common windows applications o Works through various types Tier II issues with telephone assist o… more
- SAIC (Washington, DC)
- …The Manager will manage the Support Desk and oversee staff assigned to help desk activities. Candidate will be required to have experience providing support ... and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling for support...side support team including hands-on experience troubleshooting and resolving Tier I and Tier II … more
- TekSynap (Arlington, VA)
- …Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier - II Work Center support to receive and ... desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.… more
- Parsons Corporation (Reston, VA)
- …domain? We need your help . Our Team is looking for a **Service Desk Technician** . In this role you will maintain Information Technology (IT) systems and ... (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and resolution of… more
- TekSynap (Fort Belvoir, VA)
- …CCNP Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have ... year of relevant experience + Active Secret clearance with IT- II sensitivity + One of the following active IAT... sensitivity + One of the following active IAT II or III certifications: + Security+ CE + CASP+… more
- Koniag Government Services (Washington, DC)
- …support + Mobile Device Management (MDM) Services support **Shared Service and Help Desk Services support, such as:** + Provide Tier Zero (0), One (1), Two ... communication with the HUD Region 4 IT Director. + Tier II (HUD Headquarters (HHQ)) Support Staff:...(2), and Three (3) Shared Service and Help Desk Services Support for the OGC… more
- KeenLogic (Alexandria, VA)
- …be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and requests for ... with team leads and other support groups. + Provide Tier I/ II Support for custom business applications...the agency Tier III team. + Perform help desk support for a variety of… more
- KeenLogic (Alexandria, VA)
- …custom business applications, including diagnosis, remediation, and performance tuning + Assist with help desk calls, emails, and in-person support, acting as a ... + Document tickets with detailed information for escalation to Tier III teams, and contribute to knowledge base articles...articles and procedural documentation + Technical Expertise: + Perform help desk support for a variety of… more
- IT Partners,Inc (Herndon, VA)
- …Remote, Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...or be able to achieve Cyber Security Workforce Certification, IAT- II . Benefits Since 1993, ITP has been providing reliable,… more