- TekSynap (Washington, DC)
- …ensuring efficient, secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and ... that Help Desk techniciansare maintainingaccurateand comprehensive records of all Help Desk incident ticket activities. + **Succession Plan Post-… more
- TekSynap (Washington, DC)
- …internal and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT ... SLAs. + **Process Improvement:** Continuously refines help desk processes and implements best practices for incident...Help Desk Manager (HDMGR)to join our teamfor the United States Senate… more
- System One (Vienna, VA)
- …to work every other weekend and on some holidays Job Description Major Incident Management is responsible for driving the coordination and recovery efforts of major ... result in serious interruptions to business and member activities. The Major Incident Management team operates 24x7 to ensure that impacted services are restored… more
- Leidos (Washington, DC)
- **Description** **Leidos has an exciting Service Desk and Incident Manager position which will be worked out of our customer's facilities in Washington, ... DC.** The Manager will lead an ITIL-aligned hybrid service ... team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to… more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service Desk … more
- NuAxis Innovations (Vienna, VA)
- ** Help Desk Support Technician Intern** Location **Vienna, VA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... work, so join our team NOW! We are currently seeking a talented and motivated ** Help Desk Support Technician** for a Part-Time position. **Job Summary:** The … more
- Leidos (Washington, DC)
- **Description** The National Security Sector of Leidos has a career opportunity for an upcoming ** Help Desk Support Specialist** to be part of a dynamic team to ... call or at Tier I. + Document incident resolution and status in incident database tools (ie BMC Remedy/Microsoft Service Manager ). + Install system wide… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... operating procedures. + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. + SafeBoot password… more
- Parsons Corporation (Reston, VA)
- …domain? We need your help . Our Team is looking for a **Service Desk Technician** . In this role you will maintain Information Technology (IT) systems and ... be the first line of defense in resolving Service Desk issues and providing support for hardware complications. Install,...support and guidance to all users. Creates and tracks incident tickets to resolution + Proficiency with ticketing systems… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …thrive. **Your day at NTT DATA** Provide customer service, troubleshooting, as well as incident escalation for all users contacting the 24 x 7 x 365 NOC environment ... and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES &...inventory control. + Acts as communication coordinator and situation manager during any critical incidents call bridge events. +… more
- SAIC (Washington, DC)
- …for Junior and Mid-level desk side engineers. + Must be able to manager a team of technicians including workload and performance. + The lead will be expected ... junior, mid, and senior level techs, provide expertise to help solve difficult problems + Manage schedules for team...with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing… more
- CACI International (Springfield, VA)
- …TS/SCI with a Poly required Security+ certification required 3+ year of experience in Help Desk support and/or system administration Proven experience as a ... Integrated Service Center Account Manager Job Category: Information Technology Time Type: Full time...help desk technician or other customer support role… more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... to security protocols. + Develop and manage a robust incident response plan for supply chain security breaches or...We areseekinga highly experienced and dedicated Secure Supply Chain Manager to oversee and enhance the security and integrity… more
- NuAxis Innovations (Washington, DC)
- …**Experience:** Five (5) + years' supervisory experience in an enterprise call center - help desk - service desk - desktop support operations, configuring, ... **Desktop Support Manager ** Location **Washington, DC** \# of openings **1**...be resolved within the established timeframes. **Knowledge Requirements:** + Incident Management + Problem Management + Change Management +… more
- TekSynap (Arlington, VA)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... with internal and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first call… more
- Chenega Corporation (Fort Belvoir, VA)
- Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network...functions. + Submit all initial IT requests to the Help Desk and monitor the progress of ... Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue ...tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated… more
- SAIC (Washington, DC)
- …in managing End User Services and Infrastructure Operations teams and technologies. + Help Desk , Exec Help , Enterprise Operations Center, Server, Storage, ... **Description** SAIC is seeking an End User Operations Manager to support our DOT customer in Washington...is to drive efficiency of organizational processes and to help maintain and grow this standard in addition to… more
- Marriott (Bethesda, MD)
- …Remotely?** Y **Position Type** Management This is a temporary position. The FLEX Manager , IT Business Support Analyst is part of the Technology Experience Center's ... role will support the design and implementation of a modern service desk to achieve optimal resource management, increased customer satisfaction, and operational… more
- CACI International (Arlington, VA)
- …Interact with internal and external stakeholders (Program Management, Government Product Support, Help Desk Management and Infrastructure / Data Center POCs, ... Information Technology Manager Job Category: Information Technology Time Type: Full...and processes for disaster recovery + Engage in rapid incident support with Development and Infrastructure team members to… more
- General Dynamics Information Technology (Fairfax, VA)
- …and platform services across the agency. Make an impact by providing services that help USPS OIG achieve mission success. **ABOUT THE USPS OIG OCIO CONTRACT:** GDIT ... Security Operations Center (SOC) management and monitoring + Security incident Detection and Response + Vulnerability management + Personnel...teams: the Business and Finance Team and the Service Desk . + The Business and Finance Team serves as… more