- Vaco (Washington, DC)
- …and technology organizations. The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in ... multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in 2023) and Best in KLAS: Overall IT Services Firm in… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide...(RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer… more
- SAIC (Sterling, VA)
- **Description** We are currently seeking a motivated, career and customer oriented Service Desk Agent to begin an exciting and challenging career with SAIC. ... standard software at customer sites. May be directed by Help Desk , Service Desk or...includes high-end solutions in systems engineering and integration; enterprise IT , including cloud services; cyber; software; advanced analytics and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...offboarding. + Provide account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier… more
- Steampunk (Mclean, VA)
- …IT policies and procedures **Qualifications** **Required:** + Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting ... Steampunk participates in the E-Verify program._ Refer a Friend (https://careers-steampunk.icims.com/jobs/6007/associates-service- desk -technician/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336029103) **Need help finding the right job?**… more
- TekSynap (Silver Spring, MD)
- …to join our team supporting the FDA IT BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests ... routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information resources. +… more
- Deloitte (Falls Church, VA)
- …specifically for mobile devices. + At least five years of experience providing IT Support (Desktop/ Help Desk ), systems administration, and mobile device ... requests for mobile provisioning + Acts as the Purebred agent + Works with customers to install Purebred Configurations...Preferred: + At least five years of experience providing IT Support (Desktop/ Help Desk ), systems… more