- General Dynamics Information Technology (Washington, DC)
- …Bachelor of Arts/Bachelor of Science + Required Experience : 10+ years of prior Service Desk experience with a minimum of 4+ years' experience ... Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful… more
- TekSynap (Silver Spring, MD)
- …or ability to obtain) **PREFERRED QUALIFICATIONS** + ITIL 4 Managing Professional (preferred) + HDI Service Desk Manager or HDI Support Center Manager ... systems to ensure accurate and up-to-date resources for the service desk team. Customer Experience ...**Overview** We are seeking a highly motivated and experienced Service Desk Manager to join… more
- Leidos (Washington, DC)
- **Description** **Leidos has an exciting Service Desk and Incident Manager position which will be worked out of our customer's facilities in Washington, ... The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and...management experience + Team management skills leading helpdesk/ service desk teams + Customer- service … more
- TekSynap (Washington, DC)
- …systems, ensuring efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Manage Service Desk Operations: Oversee daily operations... experience inservice desk management. + Experience in managing IT service desks in… more
- SAIC (Washington, DC)
- …We are currently seeking a motivated, career and customer service oriented IT Service Desk Manager The Manager will manage the Support ... and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling...Manage quality of all support services provided by the Service Desk , including ticket metadata, timeliness, customer… more
- Aimbridge Hospitality (Washington, DC)
- …The Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly ... Program + 401k Retirement Plan Apply for this position (https://careers-aimbridge.icims.com/jobs/363594/front- desk -assistant- manager -oem/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834475008) Need help finding the right job?… more
- TekSynap (Washington, DC)
- …and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT Help Desk ... technology, or business administration) + 5 to 8 years' experience in IT support or help desk ... technicians, including hiring, training, and performance evaluations. + Experience in managing IT service desks in… more
- TekSynap (Washington, DC)
- …management experience . + Certifications such as ITIL, Certified Incident Manager (CIM), or other relevant certifications are highly preferred. + **Incident ... technicians in effective incident resolution practices. **Preferred Qualifications** : + Experience with Help Desk tools and platforms, including ticketing… more
- Encore (Lanham Seabrook, MD)
- Position Overview The Express Desk Manager (EDM) has overall responsibility for sales and event production on projects assigned specific to the Express Desk . ... development, on show site, and post-show activities. The Express Desk Manager must determine and manage within...or a related area of study or equivalent industry experience * 5+ years of event production experience… more
- Leidos (Chantilly, VA)
- **Description** GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the ... + Manage the ongoing daily operations of the help desk ensuring 24/7 coverage + Experience leading...identifying areas for improvement and implementing strategies to enhance service quality and user satisfaction + Experience … more
- TekSynap (Washington, DC)
- …as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech company that ... in the NMCI NGEN technical arena. + Proven experience in managing a help desk operation...Experience in training and mentoring staff to enhance service delivery. **ADDITIONAL REQUIREMENTS** + Must be able to… more
- CACI International (Arlington, VA)
- …and accurately in a fast paced and changing environment. Qualified candidates working with the TOC Service Desk Manager will work to ensure all Service ... reviews and timesheets of assigned technicians. + Working with Service Desk Manager to ensure... experience ); or 12 years without degree + Experience managing/supervising Service Desk operation… more
- MPR Associates (Alexandria, VA)
- …a full-time, exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes ... of incidents and requests. + Coordinates with users, the Service Desk Manager , and higher...+, Security+, and ITIL v3 certifications are a plus. Experience + Two or more years of related … more
- Cayuse Holdings (Arlington, VA)
- …(SOC) + Demonstrated knowledge and understanding of customer service techniques, demonstrated experience providing service desk or call center support + ... good decision making, focus, and good prioritization skills + Experience working with a Service Desk...needs to support 24/7/365 operations **Reports to** **:** Program Manager , Service Desk Lead **Working… more
- Cayuse Holdings (Arlington, VA)
- …+ Demonstrated knowledge and understanding of customer service techniques, demonstrated experience providing service desk or call center support. + ... good decision making, focus, and good prioritization skills. + Experience working with a Service Desk...needs to support 24/7/365 operations. **Reports to** **:** Program Manager , Service Desk Lead **Working… more
- Steampunk (Mclean, VA)
- **Overview** The **Help Desk Manager ** is responsible for leadership and oversight of the Contact Center operations including inbound/outbound calls and emails ... **Qualifications** **Minimum Qualifications:** + A Bachelor's Degree + Ten (10) years of experience in a customer service operation setting + Minimum of four… more
- William C Brown Inc (Bowie, MD)
- …experience supporting IT Service Desk environment. + Demonstrable customer Service Desk experience . + Knowledge of HP Server Automation, Site ... Service Desk Agent (Third Shift) EOE...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...holidays, three weeks paid time off, and more. The service desk representative is responsible for performing… more
- Parsons Corporation (Reston, VA)
- …in the space domain? We need your help. Our Team is looking for a ** Service Desk Technician** . In this role you will maintain Information Technology (IT) ... will be the first line of defense in resolving Service Desk issues and providing support for...field from an accredited university with 1-4 years of experience + Top Secret (TS) security clearance with eligibility… more
- Silver Diner Development, LLC (Bethesda, MD)
- …Interacts with guests in and as they leave the restaurant to ensure a positive dining experience + Maintaining a clean Front Desk area to Silver standards + When ... 60% of our managers and ALL of our General Manager and Area Directors having been promoted from within....our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm,… more