- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- Amentum (Washington, DC)
- …professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to end users for software and hardware troubleshooting + ... Amentum is seeking ** Tier 2** **IT Support Technicians** to join our team and support our **Washington, DC** customer. We are looking for team members who… more
- Amentum (Washington, DC)
- …mission. **Responsibilities:** + Provide Tier 2 IT desk side and/or call center support to end users for complex software and hardware troubleshooting ... Amentum is seeking a ** Call Center IT Support Technician** to join our team and support our **Washington, DC** customer. We are looking for team members… more
- CoreSite (Reston, VA)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... Principles. Requirements Knowledge, Skills & Abilities: + Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which… more
- ManTech (Mclean, VA)
- **ManTech** is seeking a motivated, career and customer-oriented **Location Support Center (LSC) Lead** to lead a team of IT support professionals ... systems status, and downtime procedures and is typically located within a call center . Collaborates with network services, software systems engineering and/or… more
- CoreSite (Reston, VA)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... cabling infrastructure, security hardware, and CCTV. Duties: + Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which… more
- CoreSite (Reston, VA)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... CoreSite's Data Center Technician I will assist in the operational...Overnight Shift: 10:00pm - 6:00am, Tuesday - Saturday A Tier 1 technician will hold responsibilities in the functional… more
- SAIC (Washington, DC)
- …moved to the knowledge management repository. + Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (ie, Hands-on ... status + Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open...a minimum of 5 years of related experience providing support to an enterprise operation center , monitoring… more
- CACI International (Chantilly, VA)
- …and/or support experience working in a Help Desk, Service Desk, or Call Center environment is preferred Degree or equivalent work experience Experience ... of Travel: None * * * The Integrated Service Center Account Manager will provide front line support...writing skills; responsible for fully documenting problem resolutions for Tier 1 / 2 technicians Motivated and eager to… more
- Koniag Government Services (Washington, DC)
- … is provided at the Atlanta Regional Office, which is also a Home Ownership Center (HOC) office and remote support for users located at other field offices ... communication with the HUD Region 4 IT Director. + Tier II (HUD Headquarters (HHQ)) Support Staff:...Tier Zero (0), Tier One (1), Tier (2), Tier Three (3), on- call… more
- McIntire Solutions (Chantilly, VA)
- …of service desk experience + Tier zero and Tier 1 support experience + Manage call center or team size of 20-30 minimum of on-premise and remote ... Present and manage metrics and key performance indicators + Support the implementation and on-going management of an enterprise...technical operations of the facility and provide end user support . + Provide support to the user… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... center which houses the server farm. + Provide support in the planning, design, and preparation through the...Monday through Friday and must be available on an on- call basis to provide immediate assistance in the event… more
- CACI International (Arlington, VA)
- …system as intended. + Communicate with external agencies interfacing with IPPS-A as needed to support operations. + Escalate incidents to Tier III support as ... IPPS-A. + This position may require shift work or on- call , quick response operations support 24/7/365. **Qualifications:**...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- fusionSpan (Rockville, MD)
- …customer service experience, with a strong preference for candidates with 2+ years of call center experience. + Experience with CRM systems, ERP, call ... 100% on-site, in our Rockville, MD headquarters Key Responsibilities: + Provide Tier I-II support by answering inbound calls and emails from members and state… more
- CyrusOne (Sterling, VA)
- …HVAC/R training program or from working in a technical facility maintenance position supporting data center operations + 7+ years working in Tier 2, Tier 3 ... to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying… more
- GovCIO (Camp Springs, MD)
- …Manage MacBook lifecycle, including decommissioning end of life devices. + Work with Apple support . + Provide on- call support by identifying, researching and ... Install operating system patches, upgrades etc. via SCCM Software Center + Provide remote support services for...+ Assist users with mobile communication devices. + Provide tier 2 support , including but not limited… more
- Brivo (Bethesda, MD)
- …in a case management system Qualifications + 3+ years of experience in technical support call center supporting hardware/firmware and UI applications + ... Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support ...handle Tier II issues and provide technical support in areas such as installations, maintenance, account and… more
- BAE Systems (Herndon, VA)
- … 4 engineering support for all Voice systems + Design, test and deploy call center technology. In addition to providing user training and transition plans + ... internal departments to understand system requirements + Design, test and deploy call center technology. Additionally provide user training and transition plans… more
- CACI International (Arlington, VA)
- …our service desk team. The Service Desk Manager will be responsible for Tier 1 services across 20+ systems and applications ensuring standardized incident response ... analysis, and complete pre-defined requests. In addition, the Service Desk Manager will support the transition of new systems and applications into the support … more
- William C Brown Inc (Springfield, VA)
- …tracking systems such as Security+* Ability to respond to after hour calls "provide on- call support " There will be rotating weekend shifts required once per ... and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of… more