- MetLife (Bridgewater, NJ)
- …plan for all GCSO call centers, across four key functions (Forecasting, Scheduling, Real -Time Management , Vendor WFM Support) * Delivers accurate ... generation and maintenance, for call center teams * Oversees real -time, intraday service level management via workload...Works closely with call center vendor partners, providing similar WFM support that we provide to our GCSO call… more
- DISH Network (Roseland, NJ)
- …and time-critical environment + Have the drive to learn and master DISH's workforce management ( WFM ) and customer relationship management ... purchase program, and tuition reimbursement **Primarily responsible for:** + Communicating in real time with In-Home Service Professionals about any issues and the… more