- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- Parsons Corporation (Centreville, VA)
- …role, with at least 5 -8 years in a leadership position. + Strong knowledge of IT service management ( ITSM ) frameworks and best practices. + Excellent ... and implement solutions. + Stay updated with industry trends and advancements in IT service management . + Lead initiatives to enhance service delivery… more
- ICF (Reston, VA)
- …experience working directly with software licensing models, hardware lifecycle management , and IT service management ( ITSM ) frameworks. + 3+ years ... Description The IT Asset Management (ITAM) Analyst ensures...with overall business objectives. **Key Responsibilities** : Asset & Service Management + Process asset and … more
- Fannie Mae (Reston, VA)
- … tools and systems * Familiarity with the ITIL Framework, IT Governance, and IT Service Management ( ITSM ). * Familiarity with logistical and ... stakeholders to ensure hardware is discoverable or manually added to the asset management repository. * Maintains accurate records of IT assets, including their… more
- Fannie Mae (Reston, VA)
- … tools and systems * Familiarity with the ITIL Framework, IT Governance, and IT Service Management ( ITSM ). * Familiarity with logistical and ... IT assets and provide support during internal and external audits related to IT Asset Management governance. * Analyzes data trends and patterns to identify… more
- CACI International (Chantilly, VA)
- …to end clients. The ideal ServiceNow Engineer has prior experience developing solutions for IT Service Management ( ITSM ), patching cloud servers and ... Travel: None * * * The All Spark Situational Awareness as a Service (SAaaS) ServiceNow Engineer delivers enterprise level services and capabilities while working… more
- Deltek Systems (Herndon, VA)
- …Support Professional (ACSP), or related technologies. + Familiarity with ITIL best practices and IT service management ( ITSM ) tools. + Experience with ... a highly skilled and experienced Senior Desktop Systems Engineer (L3) to join our IT team. The ideal candidate will have a strong background in managing Windows and… more
- SAIC (Reston, VA)
- …network architecture design, including segmentation, load balancing, and network security. + Familiarity with IT service management ( ITSM ) and IT ... on-premises and cloud. + **Stakeholder Engagement** : Work with business and IT leaders to understand strategic business needs and translate them into actionable… more
- Leidos (Chantilly, VA)
- …be maintained with minimal training + Working knowledge of Service Now or similar IT Service Management ( ITSM ) products + Superior verbal and written ... day-to-day Operations and Maintenance (O&M) support for all incident management events and outages + Collaborate with IT...Provide input for monthly progress and status reporting of Service Level Agreements (SLAs) + Work with all corresponding… more
- ICF (Reston, VA)
- …ServiceNow platform capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + In-depth ... clients. Our Digital Modernization division is an information technology and management consulting department that offers integrated, strategic solutions to its… more
- CACI International (Chantilly, VA)
- …None * * * The Sustainment Engineer is a Junior Systems Administrator that has IT Service Management ( ITSM ) platform administration experience and ... of Operations and Maintenance (O&M) tasks on the Situational Awareness as a Service (SAaaS) instance of ServiceNow. This position does not require shift work but… more
- CACI International (Chantilly, VA)
- Information Technology Service Management ( ITSM ) Incident Process Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance ... of Travel: None * * * The Information Technology Service Management ( ITSM ) Incident Process...three months of hire * Experience working with an IT service ticketing system analyzing data *… more
- Leidos (Reston, VA)
- …technologies across some of the following Enterprise Digital Experience domains: * IT Service Management and Operations: ITSM Platforms, Service Desk, ... Service Delivery: Digital Experience Platforms; UX/CX Tools; Human-Centered Design, Service Portal, and Advanced Knowledge Management Systems. *Observability… more
- SAIC (Reston, VA)
- … information systems, or related field **Required Experience:** + Working knowledge of the Service Management workflows and ITSM processes + Knowledge of ... improvements. **Job Responsibilities:** + Support the planning, design, and implementation of ITSM Request Fulfillment and Service Catalog processes to meet… more
- Serco (Herndon, VA)
- …database systems, and application management + Understanding of ITIL or other IT service management frameworks + Ability to manage multiple projects ... minimum 7 years of experience in IT service delivery or technical project management roles,...and priorities in a fast-paced environment + Experience using ITSM solutions like ServiceNOW + Ability to work independently… more
- CACI International (Chantilly, VA)
- …will be on the integration of ServiceNow with upstream and downstream systems of IT Service Providers. This is a highly challenging position that requires strong ... Service Providers to support integration efforts into the IT Services Ecosystem + Facilitate requirements discussions and TEMs...(CSI) + Responsible for supporting and tracking enhancements for Service Provider + Ensure ServiceNow and ITSM … more
- SAIC (Reston, VA)
- …data to identify trends, reconcile inconsistencies, and make recommendations to improve IT Service Delivery. This includes active analysis of the traditional ... Release processes. **Job Responsibilities:** + Monitor and query the IT Service Delivery platform to analyze demand,... management , and conduct proactive problem and incident management + Work with the ITSM Process… more
- ManTech (Herndon, VA)
- Currently, **ManTech** is seeking a motivated, career and customer-oriented **Enterprise IT Support Officer (EITSO)** to serve on a Dedicated Support Team of Network ... equipment, telephones (VoIP, analog, ISDN), voice media gateways and associated service modules. **Responsibilities include, but are not limited to:** + Interact… more
- General Dynamics Information Technology (Fairfax, VA)
- … Management , Service Level Management , Service Request Management , Smart Reporing, Smart IT , or Digital WorkPlace Portal + Experience customizing ... Required:** None **Job Family:** Software Development **Skills:** BMC Helix,BMC Remedy,Communication, ITSM ,Time Management **Certifications:** CompTIA - Security+ -… more