- SAIC (Reston, VA)
- …mission excellence on programs of national importance. We are seeking a highly motivated Service Desk Lead to join our National Intelligence Program leading ... of a Service Desk with 15+ team members within various shifts. The service Desk Lead supervises the day-to-day activities of Service Desk who… more
- NANA Regional Corporation (Herndon, VA)
- SUVI is seeking a Service Desk Led to provide Information Technology Support Services to support the mission of the Government. **Responsibilities** + Supervises ... the day-to-day operations of the help desk . + Identifies, researches, and resolves complex technical problems....problems. + Creates and manages escalation procedures and ensures service levels are maintained. + Documents, tracks, and monitors… more
- SMX (Quantico, VA)
- …SMX(View all jobs) (https://www.smxtech.com/careers/) Quantico, VA Join our team as a Senior Lead Service Desk Support professional, where you will be ... Jira) while ensuring compliance with Service Level Agreements (SLAs) + Operate the service desk to cover core hours (6 AM - 6 PM ET) and after-hours support… more
- Cayuse Holdings (Reston, VA)
- …issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are ... - USD $90,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/help- desk -support- service -specialist senior-%28lead%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-VA-Reston_ **ID**… more
- McIntire Solutions (Chantilly, VA)
- Summary McIntire Solutions is actively seeking to fill a Service Desk Lead position will be responsible for leading a Service Desk Lead team in ... technical leadership and coordination with all on-site IT Service Desk personnel + Ability to lead a team of 15-25+ + Present and manage metrics and key… more
- CACI International (Ashburn, VA)
- …Manager + Product Architect + Quality Specialist + Release Manager + Resource Manager + Service Desk Lead + Technical Writer + Test Engineer All positions ... be available at any time but may be available in the future: + Performance/ Service Level Manager + Warehouse Manager + Analytic Server Architect SME + Asset Manager… more
- Leidos (Stafford, VA)
- **Description** The Leidos National Security Sector is looking for a Help Desk Lead , contingent upon contract award, to join our team in the Quantico, VA area. ... team members to complete work as scheduled to meet Service Level Agreement deadlines oMonitor tickets and processing tasks...minimum of three (3) years experience as a help desk lead worker in a program of… more
- Distributed Solutions Inc. (Reston, VA)
- Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead . DSI is a growing small business dedicated to providing superior automation tools ... sexual orientation, gender identity, disability, or protected veteran status. Keyword: Help Desk Lead TS/SCI with Polygraph From: Distributed Solutions Inc. more
- ManTech (Chantilly, VA)
- The Service Desk Experience Manager (SDXM) will...+ Lead and manage a team of Service Desk technicians. + Identify and implement ... oversee the day-to-day operations of the Service Desk , ensuring a seamless and efficient customer experience. The SDXM must possess a blend of technical… more
- Red River (Chantilly, VA)
- …to making an impact? Join our team as the NOC Shift Supervisor II and take the lead in an exciting role at the heart of our cutting-edge RRMS NOC. As a pivotal ... Tue-Sat** You will be tasked to: + Supervise and lead a team consisting of NOC engineers & Help... a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- General Dynamics Information Technology (Quantico, VA)
- …Help Desk **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - CompTIA **Experience:** 5 + years of ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II** with GDIT. A career in enterprise IT means… more
- Leidos (Stafford, VA)
- …US and overseas locations while maintaining world-class level support & customer service oConduct end-user Instructor Lead Training for domestic and ... **Description** The Leidos National Security Sector is looking for a Help Desk Manager to join our team in the Quantico, VA area supporting a program for a federal… more
- General Dynamics Information Technology (Chantilly, VA)
- …SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service . Must possess appropriate and current DoD ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD),Help Desk Support,Technical Support… more
- The Caton Companies (Manassas, VA)
- …Front Desk Administrator is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge ... of The Caton Companies. We are seeking a Front Desk Administrator for our Westgate Apartments & Townhomes property...productive! This is an entry level position that may lead to an amazing career in the property management… more
- Xponential Fitness (Leesburg, VA)
- …preferred but not required. REQUIREMENTS: * Excellent sales, communication, and customer service skills required * Goal-oriented with an ability to achieve sales in ... and/or occasional travel may be required. RESPONSIBILITIES: * Execute sales process of lead generation, follow up, and close * Conduct tours of the facility while… more
- Epsilon, Inc (Manassas, VA)
- **Systems Administrator Lead ** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
- Amazon (Herndon, VA)
- …highly visible partner-facing role as the Global Partner Training (GPT) Sales Initiatives Lead for AMER, you will enable AWS Partners to deepen their AWS knowledge ... to partners through Skill Builder, AWS T&C's digital gamified service , is one way we are transforming learning. Through...drive T&C to AWS Partners and working worldwide to lead and share go-to-market (GTM) strategies globally. The successful… more
- CACI International (Chantilly, VA)
- …capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk , endpoint management and security solution, as well as ... of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The candidate will lead a team of engineers responsible for designing and implementing… more
- Parsons Corporation (Centreville, VA)
- …customer satisfaction. **What you will be doing:** + Govern and manage the outsourced service desk provider to ensure service delivery meets contractual ... Address and resolve any issues or escalations with the service provider. + Lead , mentor, and manage...team environment. + Oversee the day-to-day operations of the service desk . + Ensure timely and accurate… more
- ManTech (Chantilly, VA)
- … service request fulfillment, and problem resolution + Manage and develop Service Desk personnel, providing training, coaching, and performance feedback + ... of (7) seven years of experience managing a 24x7x365 Service Desk for a geographically dispersed user...+ Strong analytical and problem-solving skills + Ability to lead and motivate a team **Preferred Qualifications:** + A… more