- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical ...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- ManTech (Herndon, VA)
- …endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A bachelor's ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...Closes activities of tickets assigned. + Provide mentorship and technical guidance and training to junior Tier … more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** + Initiate ... Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT...technical problems and answer queries by telephone or self- service ticket in support of internal and/or outside customer… more
- ManTech (Vienna, VA)
- **ManTech** is seeking a talented ** Tier I Support Engineer** for **Tysons, VA** . In this role, you will be part of a global team that provides 24x7 support to help ... and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging,...not limited to:** + First contact for all Customer service requests - Answer phones, respond to chats and… more
- Amentum (Quantico, VA)
- …changes to all applicable libraries. Requires a working knowledge of Naval Air Technical Data and Engineering Service Center (NATEC) website and/or Joint ... Knowledge Caching Server (JKCS). **Minimum Qualifications:** + Minimum of one ( 1 ) years' experience **in Naval Maintenance Technical library operations IAW the … more
- Red River (Chantilly, VA)
- … 1 Technician to join our growing team! The Tier 1 Technician is primarily responsible for handling technical support requests directly from customers ... quo while pursuing a career of providing exceptional client service . Red River breeds curiosity by providing a work...and escalating to Tier 2 members as needed. Our technicians are responsible… more
- General Dynamics Information Technology (Chantilly, VA)
- …The candidate will work in a 24 hour, 7 day a week environment providing in-depth Tier 1 and Tier 2 level support and problem resolution for technology ... **WORK REQUIREMENTS:** + The Contractor shall work closely with Tier 2, Tier 3, and Tier...participate in various quick response "tiger teams" comprised of technical experts tasked with resolving an operational problem or… more
- Parsons Corporation (Centreville, VA)
- …always accessible to a worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the authority to escalate complex issues ... is looking for an amazingly talented **Help Desk Customer Service Representative** to join our team! In this role...combination of education and experience + Expertise to adjudicate Tier 1 level inquiries + Excellent communications… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... Federal Sales Engineer on our Intelligence team to provide technical direction and business guidance to the regional sales...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Parsons Corporation (Chantilly, VA)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role you will...resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more
- Eaton Corporation (Manassas, VA)
- …headfirst into real-world problems, honing the skills you need to develop into a top- tier leader. Your assignments are more than tasks and busy work, they're your ... bonus and $85,000 (master's degree) with a $10,000 sign on bonus. This Field Service Engineering role includes a company vehicle and eligibility to earn premium pay.… more
- CACI International (Chantilly, VA)
- …Excellent technical writing skills; responsible for fully documenting problem resolutions for Tier 1 / 2 technicians Motivated and eager to learn and ... Integrated Service Center Account Manager Job Category: Information Technology...Type of Travel: None * * * The Integrated Service Center Account Manager will provide front line support… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- NANA Regional Corporation (Herndon, VA)
- …questions. + Creating helpdesk request for escalation to Tier II and Tier III technicians. + Provide exceptional customer service and Helpdesk support via ... will assist providing the timely delivery of high-quality Level 1 services & support to all internal and external...+ Identify and escalate more complex problem reports or service requests to next tier of support… more
- NANA Regional Corporation (Herndon, VA)
- …questions + Creates helpdesk request for escalation to Tier II and Tier III technicians + Provides exceptional customer service and Helpdesk support via ... will assist providing the timely delivery of high-quality Level 1 services & support to all internal and external...+ Identifies and escalates more complex problem reports or service requests to next tier of support… more
- Criterion Systems (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. + Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning. + Installation, STIG hardening, patching. + Excellent troubleshooting skills and Tier 1 communication skills. + Experience developing and maintaining… more
- McIntire Solutions (Chantilly, VA)
- …and timeliness Required Qualifications: + 10-15 years of service desk experience + Tier zero and Tier 1 support experience + Manage call center ... Summary McIntire Solutions is actively seeking to fill a Service Desk Lead position will be responsible for leading...technical leadership and coordination with all on-site IT Service Desk personnel + Ability to lead a team… more
- National Institutes of Health (Montgomery County, MD)
- …training that demonstrates that you possess each of the following four competencies: 1 . Attention to Detail - is thorough when performing work and conscientious ... about attending to detail; 2. Customer Service - Works with clients and customers (that is,...the audience and nature of the information (for example, technical , sensitive, controversial); makes clear and convincing oral presentations;… more