- Evolent (Charleston, WV)
- …activities to consistently meet established customer service /contact center service levels/metrics + Staff the agent Team "help desk" and quickly ... Assists CSO supervisor in mentoring and giving feedback to customer service agents while handling agent...related guidelines, processes and protocols + Participates in designated cross department work group and attend required meetings, as… more
- Highmark Health (Charleston, WV)
- …Product Manager defines the vision, strategy and roadmap for transforming the customer service experience. Leveraging AI and innovative platform capabilities, ... the sets of products/tools within the designated portfolio + Identify and drive both cross -product and cross - customer value and shared learnings. + Guide… more
- Humana (Charleston, WV)
- …Will help drive the digital roadmap, representing the needs of the overall agent , member, or customer experience. Must be a self-starter who understands ... digital, customer , and business requirements, and can lead and manage...work with stakeholders across the brokerage business lines, including Agent CRM, Agent Contracting, Commissions, and Call… more
- Windstream Communications (Charleston, WV)
- …Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better (TM) every day. ** ** **About ... + Assure that correct collateral/promotion is presented always and the Partner/ Agent understands current offers + Propose special initiatives to drive sales… more