- Under Armour, Inc. (Trenton, NJ)
- …Customer Service, Salesforce Service Cloud (SFSC) and Order Management System (OMS) partners, Voice of Customer ( VOC ) team, Distribution House, and other ... and presentations to share performance trends. * Partnering with Voice of Customer ( VOC ) team...Proficient in Microsoft office applications. * Knowledgeable of CSAT data collection processes. Qualtrics experience a plus. * Innovative… more
- Dow Jones (Princeton, NJ)
- …. + Uncover ways to widen the usage of VOC and amplify the voice of the customer . **Team and Workload Management** + Effectively manage the staff, drive ... effectiveness of those changes after implementation by those teams. ** Voice of the Customer ** + Leverage the...to product and policy. + Leverage a multitude of data points to weave compelling customer experience… more
- CARMAX (Maple Shade, NJ)
- … service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer ( VoC ) processes. ♦ Meet or exceed CarMax ... guidelines for customer satisfaction. ♦ Read, interpret and transcribe data in order to maintain accurate records. ♦ Intermediate computer skills, including… more