- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... data entry quality . Within this role, the Quality Assurance Specialist serves customers by identifying,...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
- Mass Markets (Macdill AFB, FL)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns....Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …or License preferred; + 5-8 years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** + ... enhance current training. + Documents customer/ call communications processes. + Provides call quality metrics data to generate and maintain volume forecasts… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- AssistRx (Orlando, FL)
- …associated with the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and ... quality , client relationships, and customer service. The Quality Assurance Specialist regularly provides support to...records to ensure program metrics are met + Preparing call center reports and tracking service trends… more
- Otsuka America Pharmaceutical Inc. (Tallahassee, FL)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... years of combined and/or pharmaceutical manufacturing, QA or QC assurance roles managing and directing quality oversight...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe… more
- Oracle (Tallahassee, FL)
- …+ Strong verbal and written communication skills + Strict attention to detail + Quality assurance + Shift schedule may include weekends and holidays. + 3+ ... management experience. Ordering, receiving, and shipping server parts. + Experience taking on- call shifts and ability to respond to critical events as needed. +… more
- Houston Methodist (FL)
- …of diagnoses and procedures, and coding and documentation training. + Assists with quality assurance (peer) reviews to ensure data integrity and accuracy of ... At Houston Methodist, the Coding Quality Auditor position is responsible for ensuring accuracy...+ Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
- Otsuka America Pharmaceutical Inc. (Tallahassee, FL)
- …GMP/GDP quality standards. This role will provide specialized Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... The Senior Manager, Global Product Quality - Biologics is responsible for managing ...you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe… more
- Fresenius Medical Center (St. Petersburg, FL)
- …and all local, state, and federal regulatory requirements. + Maintains established quality assurance procedures, security of all prescription medication, and ... applicable standards of practice. Ensures the highest level of quality in provision of pharmacy services PRINCIPAL DUTIES AND...delivered. + Mentor other staff as applicable. + On call services as required. + Review and comply with… more
- MyFlorida (Orlando, FL)
- …(FFS) Medicaid clients, provides ongoing coordination and completion of the MFC POC. Quality Assurance Maintain, review, and monitor MFC related data and ... of performance with desired thresholds. Implements organization, program, and individual quality assurance standards, in conjunction with management. Provides… more
- MyFlorida (Pensacola, FL)
- …(FFS) Medicaid clients, provides ongoing coordination and completion of the MFC POC. Quality Assurance : + Maintain, review, and monitor MFC related data and ... of performance with desired thresholds. Implements organization, program, and individual quality assurance standards, in conjunction with management. +… more
- Humana (Tallahassee, FL)
- …and successfully manage the daily operations of inbound and outbound member call center teams. + Assist with recruitment, development, training, evaluation, ... by the Florida Medicaid managed care program. + Monitor call center performance and metric reports/real time... performance standards. + Oversee the success of the quality assurance program, including audit and analyses… more
- Intertek (Tampa, FL)
- … assurance , testing, inspection and consulting services are the risk management and quality assurance partner you need to ensure the reliability, safety and ... do: Responsible for the overall management of a profit center including: + Planning, growth, profitability, cost control, employee.... Assured. Intertek is a world leader in the Quality Assurance market, with a proven, high-… more
- Synchrony (Altamonte Springs, FL)
- … center of excellence to support the model governance team in designing the quality assurance process and leading the execution across all validations, act as ... an incubation center to test and run innovation, provide standardized training...trustworthy AI outputs with disciplined and transparent oversight. + ** Quality assurance and Capacity Planning** : Establish… more
- Meta (Tallahassee, FL)
- …accountable. We provide the services to manage network operations across data center , backbone, subsea, and edge locations; and on-network and off-network CDN ... Participate in the global team's Tier 3 and 4 on- call rotation with the goal of routing issues as...to those standards and policies 4. Risk Management and Assurance : Work internally and with upstream partner teams to… more
- Molina Healthcare (Miami, FL)
- …pharmacies in accordance with departmental policies, state regulations, National Committee of Quality Assurance (NCQA) guidelines, and Centers for Medicare and ... * Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated. * Effectively... call tracking system. * Maintains established pharmacy call quality and quantity standards. * Interacts… more
- Actalent (Lake Mary, FL)
- …program guidelines and maintain confidentiality of information. + Collaborate with call center and program staff to deliver quality products to customers. + ... Pharmacy setting. This position involves prescription review and data quality assurance , including verifying medication details and...volume experience and prescription review + Customer service and call center experience + BS Pharm degree… more
- Florida Atlantic University (Boca Raton, FL)
- …with the Facilities Management Business Office and operational leads to ensure quality assurance , continuous improvement, and fiscal responsibility. Warehouse & ... custodial services, managed grounds, warehouse operations, and the work-control center . The Senior Director ensures that all facilities-related services align… more
- Cleveland Clinic (Stuart, FL)
- …for staff to facilitate overall operations of programs. + Develop meaningful quality assurance and improvement activities with clinical and operations leadership ... quality management regulations and standards of care. + Support medical staff quality assurance activities such as peer review, ongoing professional practice… more