- UKG (Ultimate Kronos Group) (Weston, FL)
- …whatever gives you purpose. We're united by purpose, inspired by you. As an Escalation Manager (EM) in the UKG Customer Success organization, working directly ... with a variety of internal constituencies, you will assume ownership of complex and escalated customer issues for our HCM/SaaS products and services. The ability to interact effectively with technical resources from internal UKG teams and to breakdown complex… more
- Lumen (Tallahassee, FL)
- …growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in ... and billing activities. **The Main Responsibilities** * Provide top level escalation support for Leadership. * Support management team members when needed.… more
- TD Bank (Jacksonville, FL)
- …**Line of Business:** Financial Crime Risk Management **Job Description:** The Senior Manager , Financial Crime Risk Oversight oversees the team and leads 2nd-line ... Methodology and processes. The FCRM US Risk Assessment Senior Manager will be responsible for creation and maintenance of...given time + Acts as highest point of team escalation for resolution and provides direction to resolve issues… more
- Anywhere Real Estate (Tampa, FL)
- …their pod of offices they oversee. This role will serve as the first point of escalation for questions and issues. The Lead will manage the workflow of the team ... **Summary** : The Regional Lead provides critical administrative, operational and customer service... Expectations:** + Serve as the first point of escalation for questions and issues. + Manage RSS workflow… more
- IQVIA (Jacksonville, FL)
- …and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead , Customer Site Manager , and/or a leadership role in a specific CDM task ... escalation , workload projections, and provide technical expertise. + Lead direct negotiations with customer, eg, timelines, financial, process, resources. +… more
- IQVIA (Tampa, FL)
- …management; communications; and milestone deliverables. Perform role of Data Team Lead (DTL). Comply with Good Clinical Practices (GCPs), applicable regulatory ... and internal team members to manage continuous process improvements, issue escalation , workload projections, and provide technical expertise. + With guidance,… more
- Citigroup (Tampa, FL)
- …and councils; documenting and improving operational processes, including approval and escalation plans, data risk and controls adoption and implementation, including ... updating Manager 's Control Assessment (MCA) process, enhancing reporting, developing, and...on a timely basis. They will also take the lead on managing, processing, formalizing and reporting on these… more
- Wells Fargo (Bradenton, FL)
- …completion and been placed into a branch. Successful completion of the Branch Manager Readiness program is a pre-requisite to transition into a non-exempt Associate ... Branch Manager (ABM) or exempt Branch Manager (BM)...to business outcomes. Successful Branch Managers are able to lead a highly defined customer engagement process, coaching to… more
- Citigroup (Tampa, FL)
- The P&TPM Issue Remediation Manager will perform end-to-end project management of high-risk issue remediation efforts for the Procurement & TPM organization that ... corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies. +… more
- Citigroup (Tampa, FL)
- The Risk & Control Lead for the Regulatory & Risk Mitigation and Execution team supporting Services, Markets, Banking & International and Client (SM&IC) Core ... supervision meetings for the head of SMB&IC Operations. **Responsibilities:** + Lead aggregation of Operational Risk information and metrics horizontally across… more
- The Hertz Corporation (Estero, FL)
- …(RCA) and validate the accuracy of the Provider's RCA + Provide On-Call manager escalation support for production incidents and incidents during business hours ... Lead will be the first point of contact for escalation /resolution of Operational issues and lead incidents for the payment team. **What You'll Do:** + Serve… more
- Citigroup (Jacksonville, FL)
- …work efforts of the department where needed and as directed by their manager . **Qualifications:** + 10+ years relevant experience, 4+ years in Risk & Controls ... + Help contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA, ie Risk & Control Self-Assessment) as required by the… more
- HomeSafe Alliance (Jacksonville, FL)
- **Title:** Lead Dispatcher - Military Move **_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods ... the Role** HomeSafe Alliance is seeking a highly experienced and motivated Lead Dispatcher to supervise the dispatching of vehicles and coordinate complex logistics… more
- Citigroup (Jacksonville, FL)
- The Project Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their ... updates, as well as any existing or potential customer escalation issues. + Proactively follows escalation and...barriers, resolve minor project issues and escalate to immediate manager where required. + Proficient in MS Office applications,… more
- Citigroup (Tampa, FL)
- The Learning & Culture Risk Management and Consent Order Lead within the Learning Controls team is a strategic professional who closely follows latest trends in own ... with Management on governance and the facilitation of the execution of the Manager Control Assessment (MCA, ie Risk & Control Self-Assessment) as required by the… more
- Bank of America (Jacksonville, FL)
- Operations Lead - AML Refresh & Enablement Operations Jacksonville, Florida;Charlotte, North Carolina **Job Description:** At Bank of America, we are guided by a ... and Bank Policies. This position is for a Remediation Unit Manager . **Responsibilities:** + Develops and implements procedures to enhance productivity and… more
- ADP (FL)
- …** assists with the day-to-day workload management of the team, serving as first escalation point for client issues. The team lead performs coaching, mentoring, ... ADP is hiring a **Life Cycle Consultant, Team Lead in** **Miami FL, Dallas TX, and or...and acting as the Manager when the Manager is out of the office or unavailable. **A… more
- Citigroup (Tampa, FL)
- The Data Lineage and Modeling Validation and Support Lead is a Leadership position in Citi's Chief Data Office (CDO) within the Chief Operating Office (COO) ... organization. The mandate of COO is to lead the Transformation efforts of the firm to deliver...business lines on data lineage and modeling and provide escalation through Steering Committee's and cross functional management +… more
- Deloitte (Tampa, FL)
- Epic Phoenix Lead and Builder Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic ... Phoenix Lead & Builder you will have the ability to...Testing, Upgrades, and Activation. Under direction of the Applications Manager , the Application Analyst I/II is a specialist in… more
- Wells Fargo (Orlando, FL)
- …in the US **About this role:** Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & ... areas and business divisions at wellsfargojobs.com. **In this role you will:** + Lead and supervise risk and the operations of teller functions to deliver… more