- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical ... support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony...years of experience providing computer/network user support in a help desk environment (additional 4 years of… more
- Nightwing (Pensacola, FL)
- …**Responsibilities include:** + Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. + Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Active Directory (AD), Help Desk Support,IT Service Management (ITSM) **Experience:** 3 + ... a cross-functional, fast paced team. We are seeking a Help Desk Technician that can work independently...Tier I. Efficiently escalates detailed incidents to higher Tier II or Tier III… more
- MUFG (Tampa, FL)
- …recruitment team will provide more details. **Job Summary** In this role, the Service Desk Tier 1 Technician will serve as the primary Point-Of-Contact for all ... providing thorough reporting as needed for escalation. The Service Desk Tier 1 Technician will also provide...5+ years' experience working on a high call volume Help Desk + Passionate about providing a… more
- CAE USA INC (Tampa, FL)
- …patch management to ensure high system integrity and security + Effectively use Help Desk ticketing system for incident and problem management, customer ... maintenance, and disaster recovery. + Active contribution towards Cross-Training initiative for Tier II Platforms. + Assist with management of Active Directory,… more
- TekSynap (Jacksonville, FL)
- …CCNP Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have ... year of relevant experience + Active Secret clearance with IT- II sensitivity + One of the following active IAT... sensitivity + One of the following active IAT II or III certifications: + Security+ CE + CASP+… more
- Convey Health Solutions (Fort Lauderdale, FL)
- …devices, and output platforms. This position manages technical teams responsible for Help Desk ( Tier I/ Tier II ), Network Operations Center (NOC), and ... manage hiring and disciplinary actions, and recommend compensation adjustments. + Oversee Help Desk , Desktop, Application, and Infrastructure support to identify… more
- Northrop Grumman (Tampa, FL)
- …operations, monitoring and problem resolution for all supported devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... technology to enable strategic planning. We're looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated,… more