- Synchrony (Altamonte Springs, FL)
- Job Description: **Role Summary/Purpose:** The VP , Recovery Legal Strategy will lead end-to-end strategy development and analytics for Synchrony's ... performance through innovation and advanced analytics across the entire Legal Recovery process lifecycle. The VP...ensuring swift and successful rollouts. + Develop a transformational legal recovery strategy vision and… more
- The Hertz Corporation (Estero, FL)
- …and retention_ _You will be the critical link between our Customer Experience strategy and frontline recovery execution. Your mission: elevate recovery ... and Team Development** + Work closely with the Director of Operations and the VP of Customer Experience to align recovery efforts with organizational CX goals.… more
- The Hertz Corporation (Estero, FL)
- …our North American contact center operations and continue to transform our service recovery model. As the **Senior Director of Customer Care & Service Recovery ... play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection...performance - both cost and revenue impact 2. Service Recovery Transformation - Turning Problem Recovery into… more
- Orlando Utilities Commission (Orlando, FL)
- …support of the organization alignment to the corporate strategic vision. Reports to Vice President , Digital & Technology and collaborates with Digital & ... role is critical to executing our newly developed cyber operations strategy and ensuring a secure, scalable, and high-performing technology environment. This… more
- The Hertz Corporation (Tallahassee, FL)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer ... role** . You will operate at a strategic level, often interfacing with VP - and Director-level leaders, while also engaging directly with frontline leadership to… more