- HCA Healthcare (Plano, TX)
- **Description** **Introduction** Do you have the career opportunities as a(an) Call Center Agent you want with your current employer? We have an exciting ... a committed, caring group of colleagues. Do you want to work as a(an) Call Center Agent where your passion for creating positive patient interactions is… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service ... Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology,… more
- Allied Universal (Richardson, TX)
- …discounts, perks and more for most full-time positions! Allied Universal(R) is hiring a Call Center Representative at our Service Assurance Center (SAC) in ... Richardson, TX. The Call Center Representative handles a high volume of both inbound...both inbound and outbound calls. Allied Universal's Service Assurance Center (SAC) is a call center… more
- U-Haul (Plano, TX)
- …If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent ! U-Haul offers a wide range of personal and professional growth within its ... Illness/Group Accident Insurance + Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: + Assist with calls from and to customers. +… more
- HCA Healthcare (Plano, TX)
- …as we do. We want you to apply! **Job Summary and Qualifications** Overall Description: The Call Center Rep is the primary point of contact for new and existing ... or equivalent. College preferred. * Experience in medical office with high call volume preferred. * Experience with patient intake processes preferred. * Superior… more
- Molina Healthcare (Dallas, TX)
- …help preserve service excellence through monitoring and assessing customer interactions of Call Center Associates; documenting agent performance strengths ... **KNOWLEDGE/SKILLS/ABILITIES** + Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls. + Participates in… more
- Mass Markets (Dallas, TX)
- …of age + High School Diploma or Equivalent + Minimum of three (3) years in a call center environment + Minimum of (1) year of experience in a customer service ... POSITION OVERVIEW BANK CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Dallas, TX)
- …our customer service representatives are at their best when they're happy. This is an on-site call center position and a chance to work indoors in a fun and ... POSITION OVERVIEW ENTRY-LEVEL TELCOM CUSTOMER CARE AGENT (FULL-TIME) Here at MCI, we keep things...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Dallas, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... POSITION OVERVIEW ENTRY-LEVEL COLLECTIONS AGENT (FULL-TIME) Join our team and grow with...paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support, sales,… more
- Glory Global Solutions (Dallas, TX)
- …Glory Global Solutions is currently expanding it's Call Center in Carrollton, TX. We ... Help Desk Agent - Carrollton, TX City/State Dallas/TX Location United...add to their business. ROLE PURPOSE The Help Desk Agent is responsible for troubleshooting and diagnosing issues with… more
- Mass Markets (Dallas, TX)
- …our customer service representatives are at their best when they're happy. This is an on-site call center position and a chance to work indoors in a fun and ... POSITION OVERVIEW ENERGY CUSTOMER CARE AGENT (PART-TIME) Here at MCI, we keep things...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Dallas, TX)
- …individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone ... activity and development of 15-25 representatives within a complex call center environment. In this role, you...+ Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management,… more
- Mass Markets (Dallas, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. As a highly trained expert… more
- Mass Markets (Dallas, TX)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and managerial for resolution as needed + Ensure first call resolution through problems solving and effective call...sales, back-office, chat, or administrative support in a contact center environment + Work at home experience + State… more
- PNC (Dallas, TX)
- …skills include: - Background in Contact Center Technologies such as IVR, Call Routing, Agent Desktop, Workforce management, and/or Call recording - ... this position.. This position will be focused on Contact Center technologies in the PNC Care Center ...accommodation requests will not receive responses. Applicants may also call ### and say "Workday" for accommodation assistance. All… more
- Public Storage (Plano, TX)
- …levels. + Establish performance metrics and KPIs in collaboration with Care Center senior leaders to monitor and drive performance. + Maintain regular communication ... cadence with third-party agencies to review agency and agent performance, discuss overall strategies, handle escalated issues, and...goals + Routinely conduct review of email conversations and call monitoring to ensure consistency in the level of… more
- Chewy (Richardson, TX)
- …Management + Support any Workforce Duties as needed. **What you'll need:** + 3+ years call center Workforce Management and contact center experience + Strong ... for all stakeholders. Additionally, you may be assigned a focus in command center , payrolls operations, and/or agent profile Management wholly or in tandem… more
- Chewy (Richardson, TX)
- …administration, finance, or statistics. + In Lieu of degree, minimum 3+ years call center Workforce Management experience in contact centers. + Hands-on ... models to ensure we meet our weekly, daily, and intra-day goals and agent experience guidelines. This role will partner with a diverse group of stakeholders… more
- Toyota (Plano, TX)
- …needed **What you bring** + Minimum two years' experience in a customer service/volume call center environment with a minimum one-year experience in a collection ... to 10,000 outbound calls per hour. + Monitoring up to 700 concurrent agent states through various systems to optimize associate productivity through pacing in… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …and archive files for storage purposes. * Interface with passport applicants at Agency/ Center Information and Will- Call counters: o At the Information Station, ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more