- General Dynamics Information Technology (Washington, DC)
- …tomorrow is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service , Help Desk Support,Information Technology (IT) Support… more
- TekSynap (Washington, DC)
- …+ **Leadership and Communication Skills:** Demonstratesstrong leadership abilities to manage a team of help desk technicians and effectively communicates ... while escalating complex issues to higher support levels when necessary. + ** Team Management:** Supervises help desk staff, including hiring,… more
- General Dynamics Information Technology (Arlington, VA)
- …requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP DESK ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- TekSynap (Washington, DC)
- …incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and ... support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all … more
- Leidos (Washington, DC)
- …out of our customer's facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 ... Help Desk Agents to manage performance to Service ...Information Technology support team + Managing the help desk team and evaluate… more
- General Dynamics Information Technology (Washington, DC)
- …be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of ... through satisfactory attainment of customer service level agreements. HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program… more
- General Dynamics Information Technology (Arlington, VA)
- …Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk ... turn into opportunity. And our work depends on a Help Desk Specialist joining our team... team that supports and operates a 24x7x365 Service Desk . + Analyzes and recommends alternative… more
- Epsilon, Inc (Quantico, VA)
- ** Help Desk Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+, CE - ... **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier II** with GDIT. A career in enterprise… more
- Leidos (Stafford, VA)
- … desk providing quality and timely support to over 3000 end-users oOversee the help desk team in providing timely and effective support to users, ... Security Sector is looking for a Help Desk Manager to join our team in...identifying areas for improvement and implementing strategies to enhance service quality and user satisfaction oProvide IT hardware/software support… more
- American Bankers Association (Washington, DC)
- …Culture Award_ and _2024 Great Place to Work_ designation _!_ **Job Description:** ABA's Engineer, Service Desk is an IT Engineering role in support of the ... Service Desk that helps ensure proper computer...needs. **Qualifications:** + 6-8 years of related experience providing Help Desk support + Knowledge of basic… more
- Leidos (Washington, DC)
- …We are seeking a dynamic Service Desk Manager to join our IT Service Desk team . This pivotal role involves overseeing the accuracy, timeliness and ... The program provides a range of IT services, including help desk , desk side support,...remote field locations in Boston and Dallas. + The Service Desk team is responsible… more
- TekSynap (Washington, DC)
- …software, and other IT services. + Training and Development: Provide ongoing training to the Service Desk team on new technologies, tools, and processes. + ... IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves,... Desk Manager to lead and manage the Service Desk team in providing… more
- Leidos (Chantilly, VA)
- …performance metrics while supporting the team in exceeding expectations + Monitor help desk performance metrics, analyze trends in user support requests, and ... **Description** GxNext is looking for a Help Desk Manager that would be...service quality and user satisfaction + Experience defining team goals and leading staff to achieve desired results,… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... people are our differentiator. As a Service Desk Deputy Program Manager you will help ...tomorrow is smarter. Our work depends Service Desk Deputy on Program Manager joining our team… more
- General Dynamics Information Technology (Washington, DC)
- …today is safe and tomorrow is smarter. Our work depends on the Help Desk Incident Manager joining our team to ensure Congress' upper body receives the IT ... your opportunity to make a personal impact as the Help Desk Incident Manager supporting providing IT...to critical incidents to minimize impact and restore normal service as quickly as possible. + Prioritizing incidents based… more
- NuAxis Innovations (Vienna, VA)
- … Support Technician** for a Part-Time position. **Job Summary:** The Help Desk Support Technician provides front-line Service Desk functions and ... ** Help Desk Support Technician Intern** Location...associate degree preferred **Experience:** 1-2 years of experience in service desk environment. **Knowledge Requirements:** + Understanding… more
- ManTech (Chantilly, VA)
- …Desk , ensuring a seamless and efficient customer experience. + Lead and manage a team of Service Desk technicians. + Identify and implement opportunities ... service desks similar in size, scope, and complexity. + ITIL v4 Practitioner: Service Desk certification. + Active Help Desk Institute Support Center… more
- TekSynap (Washington, DC)
- …Customer Relation Management (CRM) team , and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...sessions **Overview** We are seeking a Help Desk Manager to join our team ! TekSynap… more
- General Dynamics Information Technology (Chantilly, VA)
- …is no challenge we can't turn into opportunity. And our work depends on a ** Help Desk Technician** joining our team to support **our government client's** ... a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service...* Comprehensive health and wellness packages * Internal mobility team dedicated to helping you own your career *… more