- Ankura (Washington, DC)
- …the appropriate cost, risk and service level trade-offs. Role Overview: The Service Desk Technician is responsible for ensuring consistent, world-class ... first point of contact into the support system, the Service Desk Technician will provide...gathering, ticket trends, etc.) and communicate the information to IT leaders in a timely manner . + Apply… more
- Armed Forces Benefit Association (Alexandria, VA)
- …answer queries on basic technical issues and offer advice to solve them. An excellent service desk technician must have good technical knowledge and be able ... monitoring IT services + Respond to emergency IT service outages in accordance with business...Education, Licensure, Certification, and Experience + Experience in help desk or service desk position… more
- CACI International (Chantilly, VA)
- Service Desk Technician (Business, clearance Sponsorship) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: ... Type of Travel: None * * * **Description:** The Service Desk Technician will provide...procedures, incident management, communication skills, and an understanding of IT service management processes. Must be able… more
- American Systems (Chantilly, VA)
- Help Desk Technician - DHS Clearance - (24347) Share this job as a link in your status update to LinkedIn. Job Title / Level Help Desk Technician - DHS ... Job Description We are looking for a highly motivatedHelp Desk Technician with 4 years of experience...performing Tier 1 troubleshooting under the supervision of the Service Desk Manager. Duties include basic computer… more
- Excentium (Falls Church, VA)
- … ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service -Disabled Veteran owned small business ... Help Desk Technician Summary Title:Help Desk...support for incident resolution and requests reported to the service desk . + The Specialists are responsible… more
- Red River (Chantilly, VA)
- …Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk . This position will handle technical...account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT… more
- NuAxis Innovations (Washington, DC)
- **Junior Help Desk Technician ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... We are seeking a talented and motivated **Junior Help Desk Technician ** for a Part-Time position. **Job...expeditious manner to create, manage, track, and resolve user service requests.The candidate must also be able to create… more
- General Dynamics Information Technology (Newington, VA)
- …+ years of related experience **US Citizenship Required:** Yes **Job Description:** The Service Desk Technician specializes in identifying and diagnosing ... and problems, as well as provide solutions. + Able to manage one or more customer service or service desk functions + Receives and handles requests for … more
- Koniag Government Services (Chantilly, VA)
- …**Koniag Technology Solutions,** a Koniag Government Services company **,** is seeking a Help Desk Technician with a Top- Secret Clearance to support **KTS** and ... review training material and user alerts. + Engage other service desk resources or appropriate service...and Support center organization, providing users' support and customer service . + Customer-oriented + Understanding of IT … more
- Distributed Solutions Inc. (Reston, VA)
- …national origin, sexual orientation, gender identity, disability, or protected veteran status. Keyword: Help Desk Technician From: Distributed Solutions Inc. ... Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking Help Desk Technicians. DSI is a growing small business dedicated to providing superior automation… more
- V2X (Reston, VA)
- …Thinking & Problem Solving: + Critical thinking and problem-solving abilities. + Business/ Service Desk Acumen: + Demonstrated ability to provide administrative ... service request resolution. + Escalates tickets to Corporate IT subject matter experts as required. + Maintains user...devices. + As a key member of the Global Service Delivery Team, supports other IT work… more
- Red River (Chantilly, VA)
- …several shifts available, ONLY apply if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** + Accept customer calls/alerts and ... We are looking for a Tier 1 Technician to join our growing team! The Tier...are accurate, concise, and timely to meet the SLAs ( service -level agreement). + Maintain case ownership and keep customers… more
- Indigo IT, LLC (Washington, DC)
- …+ Working knowledge of remote access software + Working knowledge of industry Service Desk processes and software + Familiarity with supporting virtual desktop ... Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and...years of experience+) years' experience. + Experience in a service desk , call center, or other support… more
- Red River (Chantilly, VA)
- …meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT certification programs ... developing the organization's perception with existing customers through exceptional customer service . This position will also assist the NOC engineers with handling… more
- General Dynamics Information Technology (Washington, DC)
- …experience **US Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to ... in the heart of our nation's capital. As a Service Desk Technician / Help...of our nation's capital. As a Service Desk Technician / Help Desk ...a ** SERVICE DESK / HELP DESK ANALYST** with GDIT. A career in IT… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge...incidents and service requests using the current IT Service Management tool (ServiceNow). + Ensures… more
- General Dynamics Information Technology (Bethesda, MD)
- …patience + **Position hours: M-F, staggered start times** + **Day-to-day Help Desk Technician - responsibilities** + Provide, polite, professional, responsive ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support, IT Tech Support,Troubleshooting **Experience:** 3 + years… more
- Cayuse Holdings (Reston, VA)
- …through the delivery of quality outcomes. **Responsibilities** + The Service Center Technician handles the most complex IT technical support requests for the ... Service Center Technicians in direction of providing the utmost support. + The Service Center Technician IV shall manage and document customer support issues,… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource...will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS) and will interact with other… more
- Arena Technical Resources, LLC (Washington, DC)
- …support at a local level for regionalstaff and providing continuity in escalation supportwith other IT service and solution teams. -Leads the response for IT ... Senior IT Services Technician Location: Washington, DC,...This role servesas an extension to the Infrastructure,Applications, and Service Management ITteams, providing local technical knowledge,troubleshooting, and systems… more