- SAIC (Adelphi, MD)
- **Description** SAIC is seeking ** Service Desk Support ** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** program and ... Resolves technical problems and answers queries by telephone or self- service ticket in support of internal and/or...queries by telephone or self- service ticket in support of internal and/or outside customer computer hardware, software,… more
- Guidehouse (Mclean, VA)
- …Provide remote 2nd level Support as a part of the Global IT Service Desk - Troubleshoot and resolve hardware, software, application, network, user access, or ... service skills + Work effectively in a team environment to maintain Service Desk coverage and support model + Proficient in managing multiple tasks at… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR ... **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support ,Help Desk Support ,Remedy Help Desk **Certifications:**… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Support Specialist - Tier 2** to join ... but are not limited to:** + Responsible for providing support to end-user community on difficult hardware, software and...users. If unable to diagnose problem, will work with service desk management or Tier 3 to… more
- TEKsystems (Mclean, VA)
- Description: Position Overview: We are seeking a L2 Service Desk support tech to fill a temporary position due to paternity leave. The ideal candidate will ... walk-up desks and manage a virtual service desk for more complex technical support . Must-Have Qualifications: Punctuality: Strong commitment to being on time… more
- Trace Systems Inc (Washington, DC)
- …contributing to the success of NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak hours from 0600 ... Overview: Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington,...knowledge of hardware, software, information assurance or business analytical support . + Experience must include at least two of… more
- General Dynamics Information Technology (Washington, DC)
- …and instructional development, candidates must have at least 5 years of experience in technical service desk support operations, end user support , and ... **Job Description:** Transform technology into opportunity as an **Instructional Developer/IT Support Trainer** with GDIT. A career in enterprise IT means connecting… more
- General Dynamics Information Technology (Washington, DC)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support ,Information Technology (IT) ... Service Desk Technician / Help Desk Analyst to provide world-class IT support ...Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer… more
- Koniag Government Services (Chantilly, VA)
- …LLC** a Koniag Government Services company **,** is seeking a Service Desk Analyst with a Top-Secret clearance to support **Kadiak** and our government ... required **What are the top desired skills:** + Proven experience in a service desk or customer support role, preferably within financial or facility… more
- Koniag Government Services (Chantilly, VA)
- …LLC,** a Koniag Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance to support **Kadiak** and our government ... experience **What are the top desired skills:** + Proven experience in a service desk or customer support role, preferably within financial or facility… more
- System One (Quantico, VA)
- …ongoing support , monitoring, and lifecycle management of incident tickets. + Provide Service Desk customer support for all AFOSI computer networks and ... or priority or when necessary to ensure good customer service . + Monitor tickets for trends and patterns indicating...escalation. Qualifications: + 3-5 years experience in a help desk or technical support role. + Must… more
- General Dynamics Information Technology (Arlington, VA)
- … Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical Support **Certifications:** Security+, CE - ... support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations,...of a team that supports and operates a 24x7x365 Service Desk . + Ability to support… more
- Cayuse Holdings (Arlington, VA)
- …knowledge and understanding of customer service techniques, demonstrated experience providing service desk or call center support . + Exceptional ... of Indian Education, among many more. **Primary Focus** The Service Desk Agent performs a variety of...support 24/7/365 operations. **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Citizenship Required:** Yes **Job Description:** **General Dynamics IT** is seeking an **Enterprise Service Desk Lead** to support large-scale migration and ... is located at **Ft. Belvoir, VA.** As the **Enterprise Service Desk Lead** , you coordinate delivery...queues and Very Important Person (VIP) or Premium Customer support status to government service leads via… more
- Insight Global (Washington, DC)
- Job Description We are seeking a talented Service Desk Analyst to support a Federal program. The effort will focus on a wide range of IT services through ... Responsibilities include: Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are ... not limited to: + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk support including: + Provide remote technical ... Description RDTS is seeking a cleared Tier I Help Desk Specialist to support the US Dept...etiquette in responding to customer calls or inquiries for service and support . + Demonstrate strong attention… more
- Cayuse Holdings (Reston, VA)
- …$90,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1380/help- desk - support - service -specialist ... Service Center Technicians in direction of providing the utmost support . + The Service Center Technician IV shall manage and document customer support … more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- …US Citizenship is required. \#CGIFederalJob \#LI-DD1 \#S2C **Skills:** + Business Analysis + Customer Service & Support + Help Desk /IT Services **What you ... **Functional Business Analyst - Help Desk ** **Category:** Business Analysis (functional and technical) **Main...Seeking an experienced business systems analyst with strong customer service skills to provide support for the… more
- General Dynamics Information Technology (Washington, DC)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support ,Troubleshooting ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - DAY SHIFT Transform technology into opportunity as a Help … more