- IT Concepts (Washington, DC)
- …innovative individuals to join our team. IT Concepts is seeking an experienced and highly motivated Tier 2 Desktop Support Analyst to join our on-site IT ... infrastructure at the Department of Commerce. Key Responsibilities: + Provide exceptional Tier 2 desktop support to end-users, addressing hardware,… more
- ProSphere Tek (Landover, MD)
- …scale. Daily use of Helpdesk ticketing system. Provide onsite Tier 1 and 2 desktop support as needed to include, but not limited to, equipment set-up, ... company (PSI), referred to as PSI-PST is seeking a Desktop Technician. The Technician will provide routine IT customer... years of practical work experience providing general IT support / Help Desk Tiers 1 and 2… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …experience, and at least two ( 2 ) years' experience supporting all phases of desktop support to include software, hardware, and network related issues. + VIP ... Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop Specialist shall support the HR… more
- Pew Charitable Trusts (Washington, DC)
- …and tickets on the desktop support team for Tier 1 and Tier 2 support issues. + Document changes to production desktop and hand-held devices, ... Associate, Desktop Support (Hybrid) Overview of Information...and is eligible for hybrid work with at least 2 core days in the office. Responsibilities + Provide… more
- General Dynamics Information Technology (Washington, DC)
- …IT experience in lieu of degree Required: + 2 + years of technical support experience in current desktop and laptop computers, various operating systems to ... customer support problems, provides timely and professional Desktop support to users. You will be...maintain the Help Desk SOPs and Training manuals for Tier I/II support + Maintains a professional… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support , managing complex customer issues with a ... environments, ensuring high availability, performance, and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - … more
- ManTech (Washington, DC)
- …to join our team in Washington, DC. As a manager of Tier 2 services will provide second level escalation support to Organize schedules, performance ... monitoring and issues resolution to perform the Desktop Engineering Support service from 7:00AM to...include but are not limited to:** + Manage the Tier 2 Service Desk Team across all… more
- CACI International (Washington, DC)
- VIP Support Specialist Tier 2 ...**These Qualifications Would be Nice to Have:** + HDI Desktop Support Technician + ITIL Foundation Certification ... * * CACI has an immediate opening for VIP Support Specialist ( Tier II), who will be...**More About the Role:** + Face-to-face VIP end-user technical support for desktop /laptop computers and mobile devices… more
- CACI International (Fort Belvoir, VA)
- Tier 2 Deskside Support Technician Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret ... of Travel: Local * * * As a **Deskside Support Technician ( Tier 2 ),** you...advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware. +… more
- Amentum (Washington, DC)
- …on critical efforts we manage as a premier government contractor. You enjoy providing Tier 2 support while multitasking in a fast-paced environment and ... Amentum is seeking a ** Tier 2 ** **IT Support ...troubleshooting experience + Experience with hardware and memory installations, laptop/ desktop imaging and backups, system updates, and software pushes… more
- ManTech (Washington, DC)
- …to join our team in Washington, DC. As a manager of Tier 2 services will provide second level escalation support to Organize schedules, performance ... monitoring and issues resolution to perform the Desktop Engineering Support service from 7:00AM to...are not limited to:** + Oversee the performance of Tier 2 service desk operations. + Responsible… more
- SAIC (Washington, DC)
- …and Education Requirements** Must possess a High School Diploma and 3 years of Tier 2 Desk Side Support Experience. Diploma may be substituted ... of Transportation Headquarters' Building. SAIC is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical … more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician, Tier 2 Clearance: Public Trust Status: Non-exempt Location: Onsite Responsibilities: + Daily client interface. + Representing ... + Addressing and correcting any hardware, software or connection issues. + Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and… more
- ManTech (Washington, DC)
- …STIGs for enterprise endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams + Meet or exceed customer ... a manager of Tier 3 services will provide third level escalation support to Organize schedules, performance monitoring and issues resolution to perform the … more
- Gama-1 Technologies (Silver Spring, MD)
- …Provide surge support to other teams as needed during times of surge (this will include desktop Tier 2 activities or Tier 3 activities) + Work a high ... to obtain a security clearance + At least 5 years of Tier II onsite and remote support experience in a medium to large networked environment + Familiarity with… more
- TEKsystems (Arlington, VA)
- Our client is hiring a Desktop Technician to work onsite in Arlington, VA. The daily responsibilities include logging, tracking and resolving customer interactions. ... providing prompt and responsive in-person and remote end-user IT support - Respond to IT support requests submitted by email, trouble ticket, phone, or in… more
- General Dynamics Information Technology (Bethesda, MD)
- …+ **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on secure ... both technical and non-technical audiences. + Demonstrated experience in providing remote desktop support to resolve critical IT-related issues. + Demonstrated… more
- CACI International (Washington, DC)
- …by Tier 1. If necessary, Tier 2 technicians will provide customer desktop support when required (eg, hardware failures). At Tier 2 , incident ... networks (WAN) and unified communication (UC) services. **More About the Role:** + Tier 2 - Provides more in-depth customer support and attempts to resolve… more
- M. C. Dean (Chantilly, VA)
- …networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with customers, ... **System Administrator 2 - Chantilly, VA** ID **10511** Location **Chantilly,...are not limited to: + Manage physical security system support to meet service level agreements + Analyze physical… more
- General Dynamics Information Technology (Mclean, VA)
- …REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE: + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on ... both technical and non-technical audiences. + Demonstrated experience in providing remote desktop support to resolve critical IT-related issues. + Demonstrated… more